Customer Service Sales
Resume:
Jacqueline D Brasfield
St. Louis, MO 63110
**********@*****.***
Customer Relations/Administrative Professional with more than 15 years’ experience in the retail/wholesale environment. Highly motivated, well organized, with exceptional team-building and communication skills. Attention to details, with the ability to learn new processes, procedures and product.
Brown Shoe Company, St. Louis, MO
Brown Shoe Company is a world class leader in the shoe industry for the last 137 years, recently changed their name to Calares. Calares is known for their import/export business as well as the many brands owned by the company.
Naturalizer
Life Stride
Sam Edelman
Dr. Scholl’s
Carlos Santa
Ryka
Via Spiga
Fergie
Franco Sarto
Famous Footwear
Order Management –Customer Service 2009-2015
Research and resolves customer problems
Documents customers troubles in system
Recommends policy changes to upper management for customer service group
Handles “escalated “ calls for customer service
Develop policies and procedures governing handling of customer complaints
Train and coach new reps for customer service
Logistics- Sales Analysis 2005-2009
Manage and analyze inventory levels
Work with warehouse to arrange transportation, pick up per individual company requirements
Release sales orders for shipping
Correspond with overseas office regarding, pricing, ship dates of goods
Transcription-Customer Service 2001-2005
Transcribe reports, letters for executives
Compiles, transcribe and distributes minutes or meetings
Implemented the first cost (3rd party) aspect of customer service, working with sales and overseas offices
Process orders, pricing, ship dates
Technical Skills
SAP
Microsoft Office
Microsoft Word
Microsoft Outlook
Microsoft Excel
Additional Skills
Calendar/Schedule Management
Manage and maintain executive’s schedules
Keep executive calendar
Receptionist
Greet vendors, customers, job applicants and other visitors
Arrange for transportation services whe44n needed
Operate multi line phone system
Office Administrator
Supervise and train other clerical staff
Track department, sick time, vacation time and LOA
Assist with employee’s evaluation
Manage vendor management and negotiation
Manage facilities
Develop policies and procedures for office activities, such as filing, dictating, records maintenance, word processing, faxing, and scanning and mail distribution.
Responsible for office equipment and maintenance
Ordering of supplies
Education
Normandy High School
University Mo St Louis
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