Customer Service Sales

Robert E. Petrucci

** **** ****** 401-***-**** Jamestown, RI 02835 ************@*****.***

CUSTOMER SERVICE & SALES REPRESENTATIVE

Extremely prepared to deliver excellence and professionalism in a Customer Service & Sales Representative position. Dedicated and passionate about providing nothing but the finest customer service, strong communication and interpersonal skills, organizational abilities, face of any department front line professionalism and highly successful career experiences.

Expertise in responding to customer needs and corporate objectives

Proven performance at multitasking in a high paced and high stress working environment

Exceptionally strong in a team environment

AREAS OF EXPERTISE

Customer Service Excellence Problem resolution Attention to detail

Trainer Staff Management Strong Sales Skills

Time Management Cash Control Merchandise Display

Inventory Control Compliance Excellent Communicator

Loss Prevention Flexibility Multi tasking

Data Entry Microsoft Word Microsoft Excel

PROFESSIONAL EXPERIENCE

Embrace Home loans, Newport, RI

Nationwide Loan Officer, 2004-2014

●From 2004-2014 I was a loan officer for a nationwide mortgage company. I closed over 900 loans during my tenure as a mortgage professional and financial consultant. I have acquired and maintained a wealth of knowledge in the banking industry. I have been very astute in keeping updated on current industry changes. In an ever changing environment in the financial industry I know it is important to keep abreast of compliance with federal regulations. I have an 820 credit score and am licensed to do business in 20 states. I have all of my continuing education requirements completed for 2013. NMLS# 8095.

Pittsburgh Paint and Glass, Strongsville, OH

●Supervised and Trained 27 Technicians In repair and Sales of Computers used in Body Shops nationwide, 1997-2004 Managed 28 nationwide computer technicians for the PPG (Pittsburgh Paint and Glass) automotive refinish and industrial coatings division. PPG is a diverse company with 35,000 worldwide employees. I successfully upgraded their software in over 6,000 body shops during the millennium crisis. I directed and managed the painting systems in over 6,000 PPG Access shops via my team of nationwide computer technicians. I was given an award by PPG for this challenging accomplishment. I travel nationwide to maintain customer relations and the hiring of Field Support Technicians.

ADDITIONAL EMPLOYMENT

Nationwide Seafood Account Manager, Commodity Specialists, E. Greenwich, RI

●From 1982-1997 I worked in the commodity fish business and was blessed with an outstanding sales career working for Pillsbury (Commodity seafood division) and Wickford Shellfish. I was responsible for the worldwide import and sales of seafood in excess of 40 million pounds. Some of my accounts included Sysco, Kraft, U.S. Food Service, Dominick’s Finer Foods, McDonalds, Burger King, Stop & Shop, Rome Packing, Connecticut Shellfish, Ipswich Shellfish, Mappelli, Cook’s Inlet, Aqua Star, Con Agra, Kroger’s Foods and Hannaford Brothers to name a few. I traveled extensively to maintain customer and vendor relationships.

Sales and Leasing Consultant, Norwood Chevrolet, Warwick, RI

EDUCATION

Classical High School and LaSalle Academy, Providence, RI

High School Diploma

Rhode Island College, Providence, RI

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