Customer Service Representative
Resume:
Professional Experience:
Aug **** - Jan **** Deer Park, IL
Jan 2009 - July 2009 Crystal Lake, IL
Genius (Nov 2010-Jan 2014)
•Apple Certified technician who troubleshot and repaired Macintosh computers and other Apple products
•Provided tech support for Apple mobile devices (iPhone, iPad, iPod)
•Trained people how to use Macintosh computers and other Apple products Specialist (Aug 2009-Nov 2010)
•Sold Apple products
•Led workshops on how to use Apple products
•Was a mentor to new hires, training them on the job Apple Inc.
Community Life Church
Community and Outreach Coordinator
•Taught community classes on subjects like computers, music, & writing
•Coordinated volunteer efforts with local social service organizations Educational Experience:
A.S. in Recording Arts, Full Sail University, Winter Park, FL May 2008 - Dec 2008 B.S. in Interdisciplinary Studies (concentration in English, Music and Youth), Liberty University, Lynchburg, VA, May 2007, GPA: 3.5
International Institute for Literacy (Oct 2011-present)
•Currently writing graded readers for English as a Second Language curriculum
•Contributed to plot line development for children’s readers published by GrapeSEED English Solutions www.grapeseed.com
Freelance Writing Experience
Nov 2013-Current Green Oaks, IL
Technology Support Specialist
•Answers help desk tickets to repair and troubleshoot computers, iPads, printers, projectors, and other tech equipment
•Casper certified administrator who oversees all mobile device management of iPads and Macs for school district
•Heads up deployment of computers and iPads for one to one program for students and teachers
•Maintains network services and troubleshoots network problems Oak Grove School
Adrian Parrish
1704 Maple Pl #209
Schaumburg, IL 60173
*********@**.***
Dec 2007 - May 2008 Altavista, VA
Customer Service Representative
•Provided Customer Service for DMV customers over the phone
•Gave information on laws and regulations concerning DMV Virginia DMV
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