Ability to see potential in all people

ENRIQUE MARTINEZ

San Diego, California, *****

Mobile: (415) 279 – 4741 • E-mail: **********@*******.*** LinkedIn: https://www.linkedin.com/pub/enrique-martinez/10/764/755 QUALIFICATIONS

Skilled coaching that facilitates employee in development to balance individual and organizational needs.

Strong customer service, attention to detail, and results-oriented.

Solid experience in human resources, coaching, training, management, operations, and auditing positions.

Proficient with the inventory auditing procedures and performing Policy and Procedure Audits.

Proficient in Word, Excel, Power Point, and Outlook.

Fluent in Spanish.

HUMAN RESOURCES EXPERIENCE

Creation Through Actions San Diego, CA

Life & Performance Coach (Part-Time) February 2014 to Present International Coach Federation (ICF) trained coach who serves as Programs Director of the ICF Orange County chapter. Passionate about developing potential in the Latino community into leadership and success in the business world. Ability to see potential in all clients. Partners with them to develop this potential, and to help them overcome obstacles in their personal and/or professional lives. Exploring new ways to develop: At work:

• Set clear goals and hold you accountable on the execution of your customized action plan.

• Enhance your performance and deliver on your professional role.

• Improve results in team meetings and become a good team player.

• Taking ownership of your identity in a diverse work culture In your life:

• Enrich your well being and bring balance in the workplace.

• Co-create a family and work integration.

• Create a support structure and accountability support to release you from the “busyness” syndrome.

• Coaching is a powerful experience which creates energy when moving with intention. Scripps Memorial Hospital La Jolla San Diego, CA

Volunteer - Human Resources October 2014 - Present As part of the Scripps mission, the goal of human resources is to provide quality resources, service and support for our employees so that together we can provide excellent patient care.

• Organized and classified the Register Nurses and Medical Staff confidential and competency files for the Audit and Compliance Service department. These files are one part of the rigorous credential process that ensures Scripps follow all federal and state regulatory requirements.

• Audited the Register Nurses and Occupational Therapist license before expiration date to avoid lapse in licensures.

• Prepared of Scripps packets for “One-Stop-Shop” new hire appointments and onboarding session.

• Delivered the customer satisfaction feedback to the Register Nurse and Supervisor through the new Excel Together online program. This program is designed to appreciate employee’s specific achievements that make a difference and support our culture of excellence.

• Sorted and distributed Service Awards, Department Files, HR Staff notifications, and HR posters to the Supervisors.

• Collected and organized of termed employees HR files in preparation for archival storage.

• Assisted in preparation for special staff events including Lip Sync Contest and Employee Appreciation BBQ.

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JC Resorts - Rancho Bernardo Inn San Diego, CA

HR Regional Benefits Coordinator for 5,000 employees November 2013 to April 2014 Administered and facilitated employee benefits programs, employee transactions, and maintained personnel records to ensure compliance and consistency.

• Administered monthly insurance procedures in a timely and accurate manner.

• Administered the 401(k) plan: provided and supported ongoing communications to employees and leadership and support the open enrollment processes. Provided education and presentations to associates and management as necessary in print and in person. Maintained employee benefits data in HRIS, and maintains security of employee files in compliance with company policy and government mandates.

• Ensured and audited the accuracy of insurance premium deductions through Paylocity and Benetrac.

• Resolved employees’ problems with company insurance programs.

• Maintained relationships with benefits brokers, enrollers, and carriers to support benefits programs for high performance and employee satisfaction.

• Collaborated with the HR Coordinator to complete the employee onboarding, new hire processing, and system administration.

RETAIL AUDIT & TRAINING EXPERIENCE

Payless ShoeSource San Diego, CA

Field Auditor West Zone June 2007 to November 2013 Implemented all Field Audit and Loss Prevention Programs within the assigned audit division to achieve company goals and objectives in 70 stores in San Diego, South Orange County, Calexico, and Yuma.

• Perform Policy and Procedure Audits including:

- Personnel Administration Audits (Personnel file drawer, Personnel files, Timesheets, Associate info screen)

- HR folder Audit (Associate Handbook, Code of Ethics, Policy Against Harassment, Expression of Interest)

- HR posters posted Audit (State Labor Law, Meal Break & Rest Period Policy, Alert Line)

- Compliance with Meal and Break Policies for Non-exempt employees. Associate Training Audit, Security & Safety Audit (security claims/incident reductions).

• Conducted focused store training for new managers, mall stores, and underperforming sales locations.

• Performed physical inventories, strategic field audit activities, pool point audits, and shipment accuracy.

• Resolved cases that provided opportunities to reduce missing / excess merchandise and cash.

• Supported annual compliance audits of affiliates in the international market (Panama, Costa Rica, Guatemala, El Salvador, and Colombia).

• Achieved the following inventory-related accomplishments from 2007 to 2012.

- Financial loss reduction through periodic comptrolling inventories that improved 23.1% of the losses.

- Reduced the high inventory lost in Intensive Care stores in 41.6%.

- Improved in the variation of in stock merchandise inventories in 49.5%. Company Awards:

• “Year End Recognition" for demonstrating “Deliver Excellence, Do What’s Right, and Inspire Possibilities” – 2012

• “4th Qtr Rewards & Recognition” – 2011.

Payless ShoeSource (Peru, Chile, and Ecuador. Six months in Panama and Costa Rica) Lima, Peru International Field Auditor March 2002 - December 2004 Implemented all Field Audit and Loss Prevention Programs within the assigned audit division to achieve company goals and objectives in a 60 store audit division.

• Performed physical inventories, strategic field audit activities, and pool point audits.

• Contributed to financial loss reduction through periodic comptrolling inventories that improved 30% of the losses and generated savings above a quarter million USA dollars.

• Developed and conducted inventory control training program for Country Manager, Store Managers and Sales Associates; achieving a 46% improvement in the variation of in stock merchandise inventories.

• Prepared internal guidelines; applied and incorporated in Central and South America that helped meeting the company’s goal figures.

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• Consolidated store operations, sales, and security achieving higher standards from company’s efficiency practices.

• Resolved cases involving Store Managers and Sales Associates and using company’s policy that reduced missing merchandise and cash.

• Reported to the International Field Audit and Loss Prevention Director. ADDITIONAL FOR EARLY EXPERIENCE IN MANAGEMENT, OPERATIONS & TRAINING McDonald s Corporation, Senior Operations Supervisor Managed operations of 11 restaurants to ensure profitability.

• Coordinated employee teams that complied and exceeded consumer expectations; achieving the optimization of labor cost of 13.2% in sales. Saved $3.0 millions USA dollars and increased productivity in 77%.

• Increased consumer expectations to achieve higher monthly revenues and consumer loyalty frequency from 2.10% to 2.70%.

• Consulted, trained, and supported Operation Supervisors and the managing team at each restaurant. AVIS Rent a Car, Assistant Manager / Training Coordinator Responsible for the operations, marketing, and training of four rent-a-car agencies in Peru.

• Directed and organized workshops and exhibition fairs for the travel agents; achieving a 45% increase in international reservations. Achievement recognized for the highest reservations of company’s franchise.

• Implemented efficiently the new reservation system and conducted training programs for the sales agent by integrating audiovisuals and digital media to raise consumer awareness, interest, and brand loyalty. EDUCATION

University of California, San Diego Extension, Professional Certificate in Human Resource Management. Accomplishment Coaching, Coaches’ Training Program. San Ignacio of Loyola University, Bachelor of Arts degree with a major in Mass Communications.

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