Customer Service Sales

ANCY KATTUMANGHAT

**** * **** **, ***# ****, Irving, TX-75063 • 214-***-**** • *****@***.***

OBJECTIVE:

I wish to secure a responsible career opportunity in the Human Resources field, where I can fully utilize my customer focus, training and management skills while making significant contribution to the growth and development of my organization as well as my clients.

SUMMARY OF SKILLS:

Proven adaptability and capacity to learn quickly in fast-paced environments

Solid leadership, teamwork and project management capabilities

Strong communication and time management skills

Proficient in Microsoft Office

Widely used Mainframe systems to perform day to day activities

EDUCATION:

Bachelor of Business Administration in Organizational Behavior and Human Resource Management – May 2010

University of North Texas

HUMAN RESOURCE MANAGEMENT ACADEMIC PROJECTS:

Job Analysis for an Internship position at Lennox International

Collected information on work-related aspect of the job for Counter Sales Associate

Evaluated components of jobs such as job responsibilities, tools and equipment, work environment, Knowledge, Skills and Abilities (KSAs), outcomes and contributions, salary and training

Presented final job analysis to Director of HR at Lennox

Legal Aspects in the field of Management--Labor Unions

Researched information on labor unions and current issues related to the field

Analyzed different aspects of the laws in the labor relations field to develop expertise and suggested recommendations to management

Presented three main conflicts that management faces with the unions and provided suggestions for managers to improve the relationship between unions in the 21st century

Strategic Proposal for Sonic

Researched background information on Sonic and the fast-food industry

Formulated viable strategies to fit the needs of the fast-paced industry and the environment

Developed an implementation plan to increase sales and target markets within the next five years

EXPERIENCE:

Anixter, Inc., Glenview, IL August 2013 – December 2014

Customer Service Buyer

July 2014-December 2014

Reviewed and processed stock transfer requests from sales reps across the country

Worked with buyers to identify possible issues and obtain approvals

Ensured transfers were processed and released in a timely manner

Communicated with warehouse teams to expedite shipping and receiving

Acted on behalf of the buyers to resolve receiving discrepancies from vendor shipment

Exceeded expectations to receive bonus greater than 100% by delivering more value to the customer and organization.

Stock Transfer Coordinator/Admin

August 2013-June 2014

Provided support to multiple purchasing divisions

Handled daily, weekly, and monthly reports for buyers, senior management, and vendors

Processed daily, weekly, and monthly stock transfer requests from buyers via direct requests, system reports, and spreadsheets.

Ordered and organized supplies for 75+ employees

Scheduled meetings and coordinated resources as needed

Became Subject Matter Expert and goto person for stock-transfers

Executed a training manual for team

American Honda Finance Corporation, Irving, TX April 2011 – April 2013

Total Loss Analyst

November 2012-April 2013

Processed total loss insurance cases for delinquent accounts and followed-up with insurance companies and customers daily

Followed-up with dealerships and warranty companies to ensure cancellations and refunds are received in a timely manner to mitigate losses

Ensured that GAP claims are filed and worked to mitigate losses

Educated delinquent customers to remit payments during total loss process to collect on remaining balance and prevent charge off

Became Subject Matter Expert and trainer in on-boarding process

Detail oriented, leadership skills gave me promotion as total loss analyst in minimum time

Streamlined process to find the total loss for the year

Call Center Customer Accounts Representative

April 2011-October 2012

Handled approximately 150-200 inbound and outbound calls by automatic dialer system

Handled customer/prospect questions accurately and overcome customer objections

Handled various customer inquiries from a diverse customer base

Provided an outstanding level of customer service

Willingness to accept and adapt to change in organizational initiatives and management

Received Star Player award multiple times for exceeding call volume goals

Babies “R” Us, Lewisville, TX June 2005 – August 2012

Cashier/Sales/Baby Registry/Customer Service Lead

June 2005 – August 2012

Assisted customers with various sales transactions.

Promoted new services and products to customers.

Helped customers identify services/products that best suited their needs.

Provided exceptional customer satisfaction to meet the needs of the customers.

Maintained enduring customer relationships to boost sales and generate repeat business.

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