Customer Service Sales
Resume:
SUSAN LEE VOLEK
New Braunfels, Texas 78132
**********@*****.*** 830-***-****
OBJECTIVE:
To obtain a position that will offer my strength in Customer relations and Office Management.
Over 30 years of Sales/Customer Service, Administrative & Management experience
10 Years Finance Experience
Excellent communication and organizational skills
Very dependable and creative
Goal oriented
Motivated, self-starter with positive attitude
Very strong customer relations and management skills
Works well independently and with others
Professional in appearance and presentation
WORK HISTORY
May 2015-August 2015
Texas Department State Health Service
Admin IV
Responsible for evaluating reviewing and approve Facilities License applications, making any revisions and amendments for Substance Abuse & Narcotic Treatment Programs. Ensuring all are within compliance with policies and status. Prioritize licensing workload. Enter data and retrieve information in the licensing database, VERSA and RAS. Provide excellent customer service and pay attention to detail work well independently and with other.
Feb 2015-May 2015
Texas Department State Health Service
Admin III
Responsible for licensing individual Licenses for Massage, Speech, Audiology and Athletic trainer applications. Prioritize licensing workload. Enter data and retrieve information FBI back ground check and fingerprints. Enter all information and updates in the licensing database VERSA. Strong customer service skills and pay attention to detail work well customers on phone and in person by providing information to them with all aspects to getting or renewing their license. Very organized and works well under pressure.
January 2014-February 2015
HD Supply
Project Specialist II
Provide support to Texas region Sales Reps & Field Managers, finance and project admin support. Strong customer service both internally and external. Variety of duties to support a wide range projects within the department.
July 2012 – Jan 2014
Trinity Title of Texas
Escrow Admin Assistant
Escrow sales support to 32 employees. Provide strong customer service and direct customer service to clients & Agents for closings. Very Organized and pay attention to detail in regards to all closings and funding.
November 2011-July 2012
The Used Car Factory, New Braunfels Texas
Finance Manager
Manage office and Sales Contracts for customers; strong customer relations with banks and business personnel. Very detail oriented. Enjoy working and helping people. Manage sales staff and office employees responsible to make sure all business contracts are billed and funded in a timely manner.
May 2009 – May 2011
The Scooter Store, New Braunfels, Texas
Mobility Consultant
Provide excellent customer service. Provide information to customers regarding their mobility needs. Worked with physician offices in regards to getting all documents needed and signed Rx. Worked with Medicare Medicaid and all other Insurance Companies. I maintained a 68% - 70% closing ratio and exceeded my goals for appointments, MEC, and quotes. I am a team player and a great motivator.
July 2007 – March 2009
Leif Johnson Ford, Austin and Buda Texas
Finance Manager
Provided customer service in regards to sales and finance. Played a major role in business contracts. Managed sales staff, provided leadership. Required strong communication skills and good organizational skills. Top performer in sales, insurance and service contracts. Developed strong relationship with lending institutions. Implemented new procedures and projects within the sales department. Responsible for hiring and training sales staff.
January 2002 – July 2007
Blue Bonnet Motors, New Braunfels, Texas
Finance-Sales-CSR
Developed marketing strategies for sales and finance. Managed and updated reports daily. Position required strong management and customer relation skills. Increased revenue for the company by creating new and innovative procedures. Screened applicants for employment. Trained personnel to help maximize time and opportunities. Developed and maintained strong relationships with lenders. Proficient in ADP and Dealer Track Credit web.
June 1998 – January 2003
Falcon Sportswear, San Antonio, Texas
Sales Marketing Director
Managed corporate accounts. Conducted outside sale seminars. Maintained good customer sales relationships. Increased sales by implementing marketing projects. Obtained top sales in inventory and corporate sales. Was an active member in the Chamber of Commerce?
July 1992 – June 1998
Northwest Airlines, Inc., Minnesota
Internal Customer Liaison
Provided manager supervision within the Union grievances. Worked directly under the Director of Technical Operations. Position required very strong employee relation skills, strong communication skills and attention to detail. Designed and implemented director’s projects. Served as a decision maker with union/management grievances. Worked independently with limited supervision.
EDUCATION:
January 2005 – April 2007
Service Group, Inc
Austin, Texas
Finance & Insurance Business Management
June 1986 – December 1997
Saint Thomas College
Program writing skills
Bloomington, Minnesota
June 1998 – June 2002
CSR/Management Training
Northwest Airlines
Bloomington, Minnesota
December 1997 – June 1977
Harding High School
Saint Paul, Minnesota
KNOWLEDGE, SKILLS AND ABILITIES
30+ year’s experience in Finance & Management plus administrative positions
Very strong customer service and customer relation skills.
Computer software: WORD, Excel, ADP systems, Reynolds Reynolds
Multi-line phone systems, filing, faxing, copying, data entry
**References Available Upon Request**
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