Management Lean Six

JEANETTE VOUTYRAS, M.P.A., M.S., MT (ASCP)

***** ***** **** *****, *******, Ohio 44024

Home: 440-***-**** Email: *******@*****.***

Value to your organization

Professional experience includes teaching & results driven Project Management skills; hands-on experience of coordinating programs for pathology, laboratory and nursing processes while improving & standardizing programs and teaching staff members. Demonstrated leadership in partnering with senior teams on tactical and strategic initiatives focused on leveraging customer relationships & workflow improvements while attaining operational efficiencies for increased compliance, risk management and ROI. C-suite recognition – earning sought after customers in record time over competition. Excellent communication and problem solving skills while coaching through influence and creating ‘can-do’ multi-cultural environments.

Areas of expertise:

- Provided Physician Medical Education Rotation Program for Physician Residents in Lab & Pathology.

- Extensive workflow analysis experience from a Lean perspective: as a Regional Director consolidated A/P from five Hospital labs to one sole location and as a Workflow Specialist provided Observations and Recommendations to pathology labs throughout the United States.

- Contract Negotiations - negotiated client and vendor shared-risk contracts. Cleveland Clinic Health System-Eastern Region vendor contracts are being used for the CCF and other CCHS hospitals.

- Marketed outreach ancillary and hospital services to area nursing homes, clinics, home care and other hospitals.

PROFESSIONAL EXPERIENCE

Bryant & Stratton College January 2015 to present

Adjunct Teacher

Currently Teaching MAAT & AHLT students Anatomy and Physiology & I taught Microbiology last term.

Akron Children’s Hospital July 2011 to December 2014

Administrative Director Pathology & Laboratory Services: Plan ongoing improvements in areas to increase personnel engagement and support of the mission of Children’s. Administer the total financial picture of the services to maximize income and minimize expenses. Plan and implement ongoing quality and performance improvements in lab service areas to maximize personnel engagement while supporting of the mission of Children’s. Designed and implemented the communication plan for the laboratory to promote employee understanding, involvement and commitment to the department’s functional support of the children. Ensure the laboratory staff has the appropriate technical support, equipment and supplies to perform their duties with ease.

Dako North America, Inc. December 2008 to January 2010

Laboratory Workflow Specialist: Helped customers throughout the U.S. analyze and improve their histology workflow processes utilizing Lean six-sigma strategies. Value stream mapping, spaghetti diagrams of workflow using Visio 3 and time study analyses were performed routinely.

Spaghetti diagrams and Visio presentations for Optimal Lab workflow was achieved and presented to clients. Presentations achieved via power point at state meetings of NSH approved ‘To Err is Human, Patient Safety is Devine’

Cleveland Clinic Health System-East March 1995 to April 2008

Regional Director, Laboratory Services promoted

Process and Operational Improvements: Maintained exceptional performance improvement initiatives and practices based on accreditation standards, guidelines and best practices; includes sharing with other departments regionally and across the Cleveland Clinic Health System.

Relates effectively with physicians: meeting with physicians, involvement with lab managers when physician related, Pathology Council and all levels of the organization with the ability to strategically focus with very strong orientation toward process improvement including Lean 6-sigma champion training.

Marketing/business development: Growth of business enabling both community expansion and lower cost per unit.

Outreach – Serviced about 5,000 beds & Market lab services to quality area nursing homes, 65 physician offices and clinics supporting Service Channels back to Hospitals.

Satellite labs - Developed, designed, built and opened several satellite labs.

Leadership and Management: Administrative responsibility for multiple Laboratory Services including locations with initial development and ongoing management of centralized regional laboratory at Hillcrest Hospital, five Rapid Response Lab (RRL) services for all hospitals plus one urgent care; and market growth of substantial outreach services including home care, nursing homes, physician offices, clinics and patient care service areas.

Developed Pathology Council across the Cleveland Clinic East Market.

Ability to handle stress associated with simultaneous demands.

Thorough knowledge of laboratory safety and infection control procedures and practices including standard precautions and hazardous chemical handling. Considerable knowledge of laboratory equipment, instrumentation and terminology

ACHIEVEMENTS, AWARDS and PUBLICATIONS

Track record of proven Fiscal Administration: managed operating budgets of >$22.5 M, while each year operating under budget with more than 5% volume growth and at 100% productivity

Resolves conflicts among staff both upper and lower. Result: Less staff turnover. Company benefit: Money and time saved on training new personnel.

Lean Six-Sigma Green Belt, fall 2010 and improved efficiency in work flow processes at customer-driven labs.

Only ancillary Department to receive award for exceptional contribution for Corporate Compliance

SOUTH POINTE American Clinical Laboratory Publication, 2001-2002

HILLCREST Chematology publication, 2003

EUCLID Autologous Blood utilization selected for 2004 publication

EDUCATION

Master of Public Administration, Cleveland State University, Health Care Track

Master of Science, Major - Biology - Cleveland State University

Bachelor of Science, Major - Zoology - Ohio University

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