Customer Service Pharmacy Technician

Shai N. Derickson

*** ***** *** ******** *****, VA 23452 757-***-**** ********@*****.***

KEY SKILLS

Supple and tolerant team player with a dedication to solving challenging predicaments and making valuable decisions using decisive thinking, skills, coupled with an exceptional work ethic.

Proficient use of Microsoft Office software applications (Word, PowerPoint, Excel, etc.), Keyboarding/typing, and Medical Transcription.

Profound understanding of societal issues gained by working as a part of a team and with diverse populations

PROFESSIONAL WORK EXPERIENCE

Burtons Grill (Restaurant), Senior Server and Bartender

Virginia Beach, VA; February 2013- Present

Responsible for representing the face and reputation of the restaurant while ensuring the up-scale fine dining experience

Executed (Set up and break down) of The Taste of Hampton Roads at the Convention Center, Virginia Beach 2014

Interacting with patrons, guests, and coworkers in a polite and considerate manner to ensure the utmost satisfaction in order to promote business and repeat customers

Extensive multitasking (example : Supervision of wait staff and on the job training of new servers along with current wait staff, at the same time as performing one’s own job)

Providing a great experience for the customer while showing expertise in the area of food and beverages along with maintaining strict professionalism

Sharkey’s Wing and Rib Joint (Restaurant), Waitress and Senior Server

Blacksburg, VA; August 2010 - May 2012

Practicing and performing elite customer service while tending to and coordinating multiple tables in a chaotic atmosphere

Training of newly acquired service staff members as there was a high turnover of staff due to local college

Aiding in the improving day to day service operations along with quality control

Working as team member and team leader with a very large staff and multitasking duties while maintaining professional standards

Salty C’s Eats and Drinks (Restaurant and Bar), Bartender and Server

Virginia Beach, VA; August 2009- August 2010

Upheld professional work ideals under pressure while working alone in busy and fast paced restaurant for periods of time

Practicing and performing elite customer service specialized to each individual customer’s needs

Manage restaurants food and drink orders and deliveries and organization of paperwork daily when being the only employee in the restaurant that shift

Uphold sanitation requirements and cleanliness of building by completely cleaning premises after night shifts

Murphy’s Irish Pub (Bar Restaurant), Waitress and Server

Virginia Beach, VA; February 2008- August 2009

Successfully thrived with excellent customer service while working during peak summer-time hours in a high-stress busy environment

Upheld the highest quality of social professionalism and etiquette while serving many diverse groups of people from local and daily customers to summer tourists

Adapting to conflict situations and proficiently handling unruly customers in a professional manor

RELEVANT MEDICAL-FIELD EXPERIENCE

Sentara Bayside Hospital, Volunteer Work, Part-time Hospital Candy Striper

Virginia Beach, VA; June 2002-August 2002

Organizing and labeling records and files to optimize office space utilization

Interacting with patients and hospital staff through constant communication skills and teamwork

EDUCATION

Associate of Applied Science Degree with a Major in Administrative Support Technology and a Specialization in Medical Administrative Support, New River Community College, May 2012

Award of Completion, Basic Pharmacy (45 hours), NRCC’s Pharmacy Technician Certification Program, Virginia Board of Pharmacy approved Pharmacy Technician Training Program

Career Studies Certificate, Completion of the Pharmacy Technician Curriculum, NRCC

Standard Diploma, Frank W. Cox High School, June 2006

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