DAWN ZELICH

234-***-****

acsat8@r.postjobfree.com LinkedIn URL

OPERATIONS • LOGISTICS • SUPPLY CHAIN

Multi-functional, strategic business leader; known for consistently exceeding challenging operational and financial goals, transforming challenged business units into performing organizations. Adept in connecting the business to the customer and creating innovative, profitable solutions.

Supply Chain

Global Logistical Planning

Project Management

Sales & Operations Planning

ERP / SAP

Organizational Design / Development

Contract Negotiations

Manufacturing Planning / Design

Transformed sales and service territory to highest performing in the nation with 12 months; utilizing management and organizational leadership skills

Led high-profile project from white paper to production; captured company goal of 2% market share; Brand Management expertise

Unique blend of manufacturing, sales and service, finished goods sourcing and operations

PROFESSIONAL EXPERIENCE

Global Supply Chain Integration Manager 2013 – 2015

OMNOVA Solutions Inc., Beachwood, OH

$1 Billion American-based specialty chemicals producer.

Integrated business management; led forecasting / sales and operations integration.

Reduced Inventory 10% in year 1; Introduced forecasting; SAP, enabled inventory management

Restructured processes to improve internal communication; improved sales support

Customer Operations Manager, Fountain Syrup Chain (Cleveland, OH) 1997 2012

Field Operations Manager, Fountain Syrup Sales and Service (Cleveland, OH) 1995 – 1997

The Coca Cola Company, Atlanta, GA

McDonald’s Account Division; $35 billion American-based multi-national corporation.

allenged with maintaining and developing sales, service and equipment installations for 311 owner / operators, 1500+ restaurants in a six-state area, sales >12M gallons.

National recognition for leading cross-functional team that surpassed service quality standards; 12 years running.

Developed and Implemented national Customer Disaster Response (CDR) program which paired humanitarian efforts with crises business operations.

Delivered highest quality products in the country by creating standardized operating procedures.

Achieved highest finished beverage quality in the nation while developing $5.6M service revenue territory.

Achieved highest client service rating in the country while maximizing profitability of the service providers.

Realigned key supplier networks to provide market nimble responses; on-time, under-budget project completion.

Saved $25K / yr by initiating innovative preventative maintenance programs; improved restaurant and equipment efficiency, reduced service calls.

Manager, Logistical Operations (Atlanta, GA)

Global Concentrate and Domestic Syrup Manufacturing (Atlanta, GA) 1991 - 1995

Challenged with creating manufacturing processes and distribution systems for newly developed sports, juice and tea products. Selected for in-depth developmental assignment in manufacturing facility based on performance.

Met goal of 2% market share first year following introduction of new Powerade product. Analyzed production strategy and channels; sourced manufacturing strategies.

Created and analyzed logistics, warehousing and transportation data leading to strategic sourcing and relocation of facilities.

Managed second shift, 35 member team; 325K square feet facility. Achieved all production targets, shipping standards and personnel initiatives.

ADDITIONAL EXPERIENCE

The Coca-Cola Company, Schaumberg, IL

Manager, Customer Support, Field Equipment Sales and Service

Developed six-person team responsible for installation and removal of fountain equipment in five state territory. Improved productivity 50% while increasing customer service effectiveness.

RJR Nabisco, Chicago, IL

American conglomerate; major cookie and food products manufacturer.

Regional Inventory Manager, Des Plaines, IL

Led nine-person inventory control team which achieved highest level of customer service throughout central region; recognized as: “Region of the Year”.

EDUCATION

Master of Science (MS) in Management & Organizational Development

National Louis University, Lombard, IL

(Coursework completed, thesis approval pending)

Bachelor of Science (BS) in Business Logistics

The Penn State University, University Park, PA

CERTIFICATIONS

Certificate in Leading Highly Performing Teams, 2010

Certificate in Leadership Skills for Women, 2009

COMMUNITY AFFILIATIONS

Leadership Hudson, 2016

Ronald McDonald House of Akron, Trustee, Ongoing

McDonalds Women’s Leadership Board of Directors, 2012

Mentor to Women in Leadership Positions, McDonalds Organization, 2012

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