Global Supply Chain Integration Manager
Resume:
DAWN ZELICH
*******@**.*** LinkedIn URL
OPERATIONS • LOGISTICS • SUPPLY CHAIN
Multi-functional, strategic business leader; known for consistently exceeding challenging operational and financial goals, transforming challenged business units into performing organizations. Adept in connecting the business to the customer and creating innovative, profitable solutions.
Supply Chain
Global Logistical Planning
Project Management
Sales & Operations Planning
ERP / SAP
Organizational Design / Development
Contract Negotiations
Manufacturing Planning / Design
Transformed sales and service territory to highest performing in the nation with 12 months; utilizing management and organizational leadership skills
Led high-profile project from white paper to production; captured company goal of 2% market share; Brand Management expertise
Unique blend of manufacturing, sales and service, finished goods sourcing and operations
PROFESSIONAL EXPERIENCE
Global Supply Chain Integration Manager 2013 – 2015
OMNOVA Solutions Inc., Beachwood, OH
$1 Billion American-based specialty chemicals producer.
Integrated business management; led forecasting / sales and operations integration.
Reduced Inventory 10% in year 1; Introduced forecasting; SAP, enabled inventory management
Restructured processes to improve internal communication; improved sales support
Customer Operations Manager, Fountain Syrup Chain (Cleveland, OH) 1997 2012
Field Operations Manager, Fountain Syrup Sales and Service (Cleveland, OH) 1995 – 1997
The Coca Cola Company, Atlanta, GA
McDonald’s Account Division; $35 billion American-based multi-national corporation.
allenged with maintaining and developing sales, service and equipment installations for 311 owner / operators, 1500+ restaurants in a six-state area, sales >12M gallons.
National recognition for leading cross-functional team that surpassed service quality standards; 12 years running.
Developed and Implemented national Customer Disaster Response (CDR) program which paired humanitarian efforts with crises business operations.
Delivered highest quality products in the country by creating standardized operating procedures.
Achieved highest finished beverage quality in the nation while developing $5.6M service revenue territory.
Achieved highest client service rating in the country while maximizing profitability of the service providers.
Realigned key supplier networks to provide market nimble responses; on-time, under-budget project completion.
Saved $25K / yr by initiating innovative preventative maintenance programs; improved restaurant and equipment efficiency, reduced service calls.
Manager, Logistical Operations (Atlanta, GA)
Global Concentrate and Domestic Syrup Manufacturing (Atlanta, GA) 1991 - 1995
Challenged with creating manufacturing processes and distribution systems for newly developed sports, juice and tea products. Selected for in-depth developmental assignment in manufacturing facility based on performance.
Met goal of 2% market share first year following introduction of new Powerade product. Analyzed production strategy and channels; sourced manufacturing strategies.
Created and analyzed logistics, warehousing and transportation data leading to strategic sourcing and relocation of facilities.
Managed second shift, 35 member team; 325K square feet facility. Achieved all production targets, shipping standards and personnel initiatives.
ADDITIONAL EXPERIENCE
The Coca-Cola Company, Schaumberg, IL
Manager, Customer Support, Field Equipment Sales and Service
Developed six-person team responsible for installation and removal of fountain equipment in five state territory. Improved productivity 50% while increasing customer service effectiveness.
RJR Nabisco, Chicago, IL
American conglomerate; major cookie and food products manufacturer.
Regional Inventory Manager, Des Plaines, IL
Led nine-person inventory control team which achieved highest level of customer service throughout central region; recognized as: “Region of the Year”.
EDUCATION
Master of Science (MS) in Management & Organizational Development
National Louis University, Lombard, IL
(Coursework completed, thesis approval pending)
Bachelor of Science (BS) in Business Logistics
The Penn State University, University Park, PA
CERTIFICATIONS
Certificate in Leading Highly Performing Teams, 2010
Certificate in Leadership Skills for Women, 2009
COMMUNITY AFFILIATIONS
Leadership Hudson, 2016
Ronald McDonald House of Akron, Trustee, Ongoing
McDonalds Women’s Leadership Board of Directors, 2012
Mentor to Women in Leadership Positions, McDonalds Organization, 2012
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