Design Crystal Reports

I am a very artistic and creative, motivated and self-directed, Freelance Graphic Designer with extensive experience in web, print, multimedia, and marketing design. I have over 10 years’ experience with freelancing projects for graphic design and web site design and development. I am currently attending college while maintaining a 4.0 GPA for my Associates in Applied Arts, majoring in Graphic Design - Multimedia. I have recently earned my Web Developer Certificate and I’m working towards earning my Computer Programming and Mobile App Development Certificates. I consider myself to be a very ambitious and I enjoy challenges, opportunities to learn new things, and managing and coordinating projects. I have a very strong work ethic and I’m adept at staying focused on the task at hand, but also juggling multiple tasks when needed. I can be a bit of a perfectionist at times and I am very skilled at researching anything, which displays the detailed and organized side of me and how I am able to easily incorporate that into any role I am in for the benefit of the team or organization.

Technical Experience and Proficiency

HTML5, CSS3, JavaScript, JQuery, Adobe Dreamweaver - web site development, design, and maintenance

Adobe Photoshop, Illustrator, and InDesign - graphic design, commercial publication, marketing, and advertisement.

Java, Python, SQL - programming

Web site development using Cpanel and open-source Content Management Systems (CMS) such as WordPress.

Domain registration and setup, FTP, and web site hosting.

Social media marketing

Remedy ARS - data entry, advanced searching and reporting, and database maintenance.

Crystal Reports - design, generate, maintain, and improve reports; most recently used with Remedy ARS, Symposium, SQL, and Access databases.

Microsoft Windows Desktop and fundamentals of Microsoft Server Infrastructure, all Microsoft Office products as well as Mac OS X Operating System.

The ability to troubleshoot, diagnose and repair hardware and software problems.

General maintenance of computer systems and servers, including installation and upgrades.

Portfolio

http://www.imagineadream.com

http://theartprogram.org/classes/varts173/vweb115

Education & Professional Training

2013 to present - Lansing Community College in Lansing, MI.

4.0 GPA, President’s List 2013-2015

Associates Degree in Applied Arts for Graphic Design - Multimedia - in progress

Certification in Web Site Developer - completed

Certification in Computer Programmer/Analyst program - in progress

Certification in Mobile App Development program - in progress

2014 - Penn Foster

2008 - Completed classroom training for “Crystal Reports Advanced” from CrystalUser.com.

2007 - ITIL Version 3 Certification: I completed an Information Technology Infrastructure Library (ITIL) Foundations Certification course from HDI and received my certification.

2001 to present – Self-study of web development and graphic design which prompted me to start my own web site business in 2002.

1995-1998 - Clarenceville Sr. High School in Livonia, MI.

Career Experience

Borders Group Inc

July 2004 - September 2010

IT Operations Coordinator

April 2007 - September 2010

Develop Crystal Reports to generate productivity, metrics, performance, historical, point-in-time, and trending reports for all IT and Business Departments, as well as business partners.

Automate Crystal Reports using CRD (Crystal Reports Distributer), to eliminate the need for manual reporting and distribution.

Assist with Remedy ARS administration tasks such as importing records into databases, data maintenance and changes, process improvements, submitting service requests for department, and help with support ticket queue.

Involved with planning Remedy ARS improvements – including structure changes, adding and changing functionality, interface redesign, support ticket priority matrix changes, and improved workflow.

Provide daily content and stats on the team web site.

Investigate, analyze, and troubleshoot database and reporting issues.

Cross functional with several key initiatives on several teams including - training, documentation, continuous improvement plans, refinement of productivity and asset reporting, improving Incident and Asset Management processes, compliance reporting, root cause analysis, and cost saving analysis and implementation.

Vendor Management - Manage one-million-dollar contract, analyze and approve vendor invoices, reporting, documentation, project management, hardware/process expertise, training, ensuring vendors meet SLA's, and help edit and authorize due diligence documentation for contract addendum and new contract proposals.

Enhanced and/or redesigned all Crystal Reports and reporting processes created prior to being promoted to IT Operations Coordinator position. This resulted in improving accuracy and data integrity, and increased visibility.

Involved with several department projects including the customer self-ticket entry and self-service web site, integrated with Remedy ARS support tickets.

PC Technician

July 2004 - April 2007

Computer technician on the Asset Management team - build and repair desktops and laptops, servers, PC-based touch screen kiosks, and Point of Sale servers for new store openings, corporate, and store replacements.

Track inventory via Remedy ARS, assessing inventory needs, researching parts needed and setting stock reorder points.

Expertise in the troubleshooting and repair of hardware used in stores and corporate office, write technical documentation for advanced troubleshooting methods.

Help improve inventory control to minimize variance and strive for 100% inventory shipping accuracy.

Involved in the Training and Documentation Team, responsible for the development and maintenance of our department’s company web site.

Effectively increased cost savings by redeploying repaired equipment vs. purchasing new.

Responsible for the 2005-2007 digital non-seasonal and remote Kiosk projects during our busiest retail season; which included managing temporary employees, repairing and imaging computers, routers, and switches; and shipping equipment successfully according to schedule while maintaining very little equipment failure.

Comcast - Customer Account Executive/Dispatch Liaison

February 2002 - July 2004

Representative for customer's accounts and dispatch liaison handling sales, problems, and education of cable and Internet products and services.

Troubleshoot and repair cable television problems, used Remedy ARS database to diagnose Internet service problems, solve problems quickly and accurately.

Handle and explain billing and general concerns, resolve delinquent and disconnected account balances, process payments, set up service and repair appointments, create email accounts, correct errors and discrepancies as necessary.

Offer resolutions and advice to co-workers and handle escalation calls.

Make sure customer is satisfied and fulfilled on every call, maintain first call resolution.

Sell products and upgrade customer's services. Offer products and services based on customer's interests and affordability.

Imagine a Dream - Graphic Design, Web Development

January 2002 - Present

Web site developer and graphic designer for personal and commercial clients.

Develop, design, and maintain web sites, as well as redesign of existing content.

Web sites are designed using many standard web technologies and tools including: HTML, HTML5, CSS, CSS3, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, JavaScript, and Adobe Dreamweaver.

Web site development using Cpanel and open-source Content Management Systems (CMS) such as WordPress.

Design graphics, layouts, social media banners, advertisements, print media, company logos, and publications.

Photo editing and restoration, and image manipulation.

Digital photography

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