Technician Systems

Josué Montañez Rivera

Urb. Bosque Verde # **, Caguas PR, 00727

Telephone 787-***-**** / Cellular 787-***-**** Email: *********@*******.***

SUMMARY OF QUALIFICATIONS

IT Professional with over 10 years of experience in the Information Technology field within the Health industry. Strong knowledge of Windows Vista, Windows 7, Server 2003, Server 2008, MS Office 2003, 2007and 2010. Also knowledgeable in HP Data Protector, Heat Ticket, Log Inventory and Captaris RightFax systems. Proven track record in customer services, troubleshooting, analytical processes, problem identification and resolution. Independent work habits, intuitive business sense, and an instant grasp of new technologies underpin dedication to steer streamlined operations within a cost- effective and productive IT functions. Fully Bilingual (Spanish – English). KEY CREDENTIALS

Security Groups Research & Analysis Skills

Team Building/Leadership

Virtualization

Problem Identification & Resolution

Backup

PROFESSIONAL EXPERIENCE

NeoMed Center, Gurabo, PR 2010 - Present

IT Technician

Manage Windows Server 2003 and 2008 environment.

Track and renew software licensing.

Web Filtering.

Implement Symantec Ghost PC image solution.

Support users with applications.

Analyze vendor responses and recommend successful vendors.

Verify analog telephone lines.

Repair printers and computers.

Installation of networking devices, computer hardware, and peripherals.

Hyper-V virtualization.

Troubleshooting network connectivity.

Maintain Network Maps.

Cisco IP phones.

Active Directory, Group Policies and Exchange.

Install and monitor Antivirus software.

Fortinet Firewall.

HP Thin Clients.

New Network wiring.

InformaCast paging system.

JosuéMontañez Rivera

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MC-21 Corporation, Caguas, PR

2008 - 2010

IT Technician

Record and respond to service requests made by users and track them.

Provide the first level of user support with their requests for service, by identifying and correcting problems in technological systems.

Provide statistics related to service requests and identify patterns to determine areas of opportunity for improvement.

Manage the acquisition, installation and general maintenance of workstations, peripherals, telephone equipment and other technology equipment.

Installation, distribution, configuration and support in operating systems and software or situations with them.

Coordinate with external contractors or suppliers to provide warranty and maintenance services to the systems.

Perform routine tasks such as backups and daily verification of the systems.

Evaluate new technologies for systems, recommend and implement upgrades and options to maintain optimal operation.

Maintain comprehensive inventory of technology equipment.

Create documentation and technical specifications for projects and systems.

Prepare standard operating procedures documentation.

Provide support to IT Analysts.

Gurabo Community Health Center, Gurabo, PR 2004 - 2008 Computer Technician

In charged of set-up, deployment, troubleshooting, fixing and upgrading End-User computers, desktop software, and peripheral equipment including printers.

Worked with Help Desk, resolve problems received from clients, including administrative systems.

Responsible for the inventory of computer and printer supply.

Coordinate repair and maintenance of RICOH

copiers/fax/scanners/printers.

Evaluate proposal to buy new equipment.

Responsible to analyze for new hardware and software.

Performed upgrades, installation, configuration, and ongoing usability of desktop computers, peripheral equipment and desktop applications and systems to ensure longevity.

In charged of inventory tracking of all computer hardware to ensure items are properly tagged, inventory is rechecked as required. JosuéMontañez Rivera

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EDUCATION

UNIVERSIDAD DEL TURABO,Gurabo Campus

Bachelor Degree in Business Administration / Information Systems TRAINING & CERTIFICATIONS

Windows 7 (executrain)

Network PHD (citpr.com)

Excel 2010 (executrain)

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