Customer Service Manager
Resume:
Jason T. Hudson
E-mail: **************@*******.*** Mobile: 917-***-****
Clinton, MS 39056
Objective:
A position in the human services field or non-profit sector
Profile:
Motivated, team-oriented professional with multiple college degrees.
Over 10 years of customer service experience.
Exceptional listener and communicator who effectively conveys information in writing or verbally.
Reliable, versatile, cooperative, great team player or independent worker.
Computer literate with understanding of basic computer programs.
Work History:
North Hardin Youth Football League Radcliff, KY, 2013-2015
Youth Football Referee
Ft. Knox, KY MWR Ft. Knox, KY, 2013-2015
Military Personnel Flag Football Referee
Chase Bank (Regional Headquarters) Columbus, OH, 2007-2008
Business Credit Card Advisor
Served as an advisor servicing business credit card owners. Took inbound calls from business owners and provided excellent communication and customer service. Worked in a service-to-sales environment while exceeding monthly goals. Took credit card payments, completed requests for new lines of credit, and performed other related activities. Chosen by Chase management as the lead representative for the Employee Satisfaction Committee. Assisted in being a support channel for all employees dealing with work-related issues and concerns. Acted as a liaison between management and employees.
Allied Interstate Columbus, OH, 2005-2007
Account Representative
Served as account manager for the collection agency which services United Parcel Service (UPS) accounts. Promoted effective channels of communication for the interchange of information and coordination of activities between the department and the company's internal and external customers. With limited supervision, managed several administrative functions that included correspondences, scheduling of payments and office supplies with 100% accountability. Fostered team building concepts effectively by ensuring the organization's goals, mission, and values were communicated and adhered to. Matched disbursing documents with obligation data and verified completeness of data charges were in accordance with contracts. Paid obligation if invoices were proper and adjusted accounts if necessary. Coordinated discrepancies or questionable entries on the invoice with the contract accounting technician.
Jason T. Hudson
E-Mail: **************@*******.*** Mobile: 917-***-****
101 Oak Ct.
Clinton, MS 39056
(work history, cont'd)
Verizon Wireless
Customer Service Representative New Hartford, NY, 2004-2005
Served as an account manager for a major telecommunications company. Maintained customer accounts, while expanding customer base through successful selling techniques coupled with hospitality training . Monitored telephones and routed incoming calls to appropriate departments. Ordered telephone products, supplies, and performed light clerical duties. Proficiently provided internal communication, ensuring message taking for staff and management was promulgated with 100% accountability.
Military Experience:
United States Army Reserve Utica, NY, 2000-2006
Radiologic Technician/Combat Medic 865th CSH
Radiologic Technician/Combat Medic: Coordinated, scheduled, and took x-rays in addition to administering nonradioactive materials into patient's bloodstream for diagnostic purposes. Specialized in diagnostic imaging technologies, such as computerized tomography (CT scans) and magnetic resonance imaging (MRI).
Active Duty Tours:
Homeland Security Training Ft. Dix, NJ, 2004
Kuwaiti Armed Forces Hospital* Kuwait City, Kuwait, 2003-2004
Madigan Army Community Hospital Ft. Lewis, WA, 2002
Darnell Army Community Hospital Ft. Hood, TX, 2001
*Operation Iraqi Freedom & Operation Enduring Freedom
Education:
University of the Rockies Denver, CO, Currently Enrolled
M.A. Human Services 6 Credits remaining. Completion: Oct2015
(not-for-profit management) Current GPA: 3.85>1 class remaining
University of Phoenix Tempe, AZ, 2010-2014, Completed
B.S. Human Services Management
A.A. Human Services
U.S. Army Academy of Science Ft. Sam Houston, TX, 2000-2001, Completed
Diploma in Radiologic Technology
EMT-B Certification
Herkimer County Community College Herkimer, NY, 1999-2000
Criminal Justice (50 quarterly hours completed)
Volunteering:
Volunteered at several school and church locations with my children (KS, KY, OH)
Volunteered at Mother Angeline McCrory Manor located in Columbus, OH for several months
-Passed out mail to resident
-Led game and activities times (bingo, cards, board games, etc.)
-Spent time with and built relationships with resident who never had visitors
-Pushed residents in wheelchairs to cafeteria, resident lounge, gift shop, and church services
Volunteered as assistant coach for children's soccer in Radcliff, KY
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