Customer Service Supervisor, VP of Lending(consumer loans, HELOCS)

YORDI BELTRAN

Lake Worth, Florida *****

561-***-**** – **********@*******.***

~Exceeding Expectations at Every Opportunity~

. MS Word, Excel, Outlook, Typist 40wpm . Credit Analysis

. Supervision/ Coaching/ Mentoring . Bilingual (Spanish-English)

. Quality Control . Loan Administration

. Loan Underwriting . Credit Counselor

PROFESSIONAL EXPERIENCE

Gap of employment (02/2015): I have been job searching, focusing on finding a position that offers

Benefits and a company that can offer me a career with advancement opportunities.

Palm Beach Auto Center (2013-2015)

7673 Hooper Rd West palm Beach, Fl 33411

Supervisor: Victor Vasquez, 561-***-****, may be contacted.

Customer Service Supervisor- Bookkeeper.

. Welcome customers; set up appointments, write down work orders.

. Process vendor payments, and process customer payments receive by cash, check, visa, debit.

. Reconcile payables and receivables statement to assure accuracy in the billing payment process.

. Call customers; answer the phone for all incoming calls. Handle complaints.

. Responsible for verifying customer bills, service and charges.

Gap of employment (09/2011-12/2012): I was job searching during this time. I was trying to stay within

The same industry, but towards the end I have to open up my search to all industries due to the economy.

First Choice Credit Union (1985 – 2011)

1055 S Congress Av. West Palm Beach, Fl 33406

Salary: 59,000 40 hours/week

Supervisor: Mike Welte, 561-***-****, may be contacted.

Vice President of Risk Management (2007-2011)

. Lead and supervised a collection department comprised of 5 employees. Under my direction we

Implemented a new collection system (Topnotch) which helped us to reduce delinquency by 1%.

. Call Customer with delinquent account. Make arrangement for payments.

. Interview customers with delinquent loans for modifications and debt consolidation.

. Develop payment plans for customers with delinquent loans and process them as new loans.

. Quality Control-review daily override transactions done on accounts by tellers and collectors.

. Review daily data change report on items such as; interest rate, due dates and payment amounts

perform by employees at the credit union.

. Audit - Review all new loan files for proper documentation, credit analysis and underwriting.

. Audit – Teller cash drawers

. Customer service – deal with difficult customers and complaints.

. Data Entry – set up and input new loans information into the system

Vice President of Lending (1999-2007)

. Interview members-customers; underwrite loan applications; 1st mortgages, Home Equities

Consumer loans, Credit Cards, Indirect Lending loans. Analyze loan applications, credit bureau

report, financial statements, tax returns.

. In the first year I was able to increase our monthly total loans volume from 2 to 3 million.

. Review productivity report for all loan officers.

. Prepare monthly new loan report for Board on loans disbursed, approved, denied.

. Review monthly delinquent loan report; real estate and consumer loans.

. Prepare and process charge-off report for Board of Directors.

. Perform annual employee evaluation.

Loan Supervisor (1992-1999)

. Interview members-customers and underwrite loan applications, mortgages and consumer loans.

. Review and process loans into the system; mortgages, home equities and consumer loans.

. Review productivity report for all loan officers.

. Prepare monthly new loan report for the Board on loans disbursed, approved and denied.

. Review monthly delinquent loan report; send out list of vehicles to be repossessed.

. Process title work for repossessed vehicles (UCC1, UCC2 for boats).

. Cross sell Life and Disability insurance – I was able to increase our total sales from 20% to 45%

Customer Service, Teller, Head Teller (1985-1992)

. Processing transactions for customer

. Open new savings and checking accounts

. Open Certificate of Deposits

. Open IRA’s

EDUCATION

University of Massachusetts-Amherst

Bachelors Degree in Economics

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