Active Directory Manager
Resume:
Ali Aziz
Mississauga, Ontario L5N 2G9
Email: **********@*****.***
Phone: 905-***-****
Cell: 647-***-****
OBJECTIVES
Over Two Years of Deployment and Supporting Experience in an Enterprise Environments, Information Technology Professional with demonstrated expertise in the Installation, Configuration and Deployment of windows 7 and XP. Experience with Image Building and Administration of Windows XP, Vista and Windows 7, Provided Support and Resolved the Users Accessibility Issues. Worked closely and effectively with all levels of management to satisfy project and productivity. Outstanding communicator with excellent qualifications in prioritizing and managing problems.
PROFESSIONAL STRENGTHS AND CORE COMPETENCIES
Proficient in Internet related applications such as e-mail clients, remote desktop software and Web.
Excellent communication (oral and written), interpersonal, organizational and presentation skills.
Managed Active Directory security principals (users and groups/OUs and permissions).
Build, Managed, monitored, and troubleshoot over 500 of Windows Machines.
Active Directory enterprise-wide installation, deployment and system support.
Delivering timely and high quality incident resolution focusing on root cause
Extensive experience supporting and Upgrade windows XP to Windows 7.
Ability to develop and maintain excellent relationships with co-workers.
Supported implementation and administration of DNS, DHCP & WINS.
Ability to multitask and work in a fast paced environment.
Extensive experience with Microsoft Identity Integration.
Leadership Techniques and Team Building Capabilities.
Troubleshot Active Directory replication problems
Strong Analytical Skills, Creative and Proactive.
Self-motivated, detail-oriented and organized.
Experience with hardware and software issues.
Willingness to take on special projects.
TECHNICAL SKILLS
Windows 2000 Server
Internet Information Server
DNS
Windows Server 2003
Citrix Presentation server 4.5
DHCP
Windows Server 2008
Citrix XenApp 5.0
WINSl
Active Directory 2003
Terminal Services 2008
LAN / WAN
Active Directory 2008
File and Printing Server
TCP/IP v4
ACADEMIC EDUCATION
High School Diploma
Computer Systems Technology Advanced Diploma-Seneca College
Attending Part-Time Information Technology Systems At York U
CERTIFICATIONS & TRAINING
MCTS -- Windows Server 2008 R2, Server Virtualization (70-659)
MCTS -- Windows Server 2008 Active Directory Configuration (70-640)
MCTS -- Windows Server 2008 Network Infrastructure Configuration (70-642)
MCTS -- Windows Server 2008 Applications Infrastructure Configuration (70-643)
MCTS -- Windows 7 and Office 2010 Deployment (70-681)
VCA -- Data Center Virtualization (VCA-DCV)
VCA -- Cloud (VCA-Cloud)
VCA -- Workforce Mobility (VCA-WM)
WORK EXPERIENCE
IT Support Analyst Jan 2015- July 2015
Exchange Technology Group Mississauga-Ontario
Provided advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as specialized department-specific applications
Experience with building and deploying various application packages using Xendesktop, Xenserver, App-V management systems
Experience with creating and managing accounts in Active Directory and Exchange 2010
Designing, Installing and supported installation and configuration of office-wide LAN, Maintaining and troubleshooting Mail Server, application Server, DHCP Server, DNS Server
Retrieved Data from database using MySQL and Oracle commands for reporting service
LAN and WAN installation, configuration, and support and IOS update (Cisco routers, switches, firewalls
Implemented and administer Cisco Call Manager and Cisco Unified Voice mail Server
Regularly provide either on-site or remote support to end users
Supported all o/s types Windows XP \ 7 \ 8 \ 2000 \ 2003 Server\ 2008 Server\2012R2
Performed troubleshooting, installation, configuration and Maintenance for Windows 7, XP, Server
(AD, Accounts, GPOs) VMware ESX, Exchange, Outlook, Office, Printers, Switches.
Lead IT team of four in absence of IT manager, during time off, vacation and/or sick day. Scheduling server maintenance, assigning tickets to team based on priority.
Provided good operational knowledge of Microsoft Office 2007/10/13 including Office 365 within the cloud
Built, configured and managed Polycom and Cisco IP phone systems using Cisco unity sever for conferencing
Worked with clients across our company Business units to ensure correct IT collaboration to provide end-users with smooth
Focused on completing and documenting all work in a timely and efficient manner, ensuring constant communication with CFO and other appropriate contact persons
Deployed, manage and support mobile devices (Blackberry, iPhone, iPad, etc.) throughout the environment.
Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software
Worked with outlook files OST/PST to retrieve offline/ archived emails outside/inside out network.
Sept 2014-Jan 2015
Toronto- Ontario
Desk-side Support Analyst
Bank Of Montreal
Planed, tested and document new products for the BMO Windows XP/7/8 environment
Interfaced with clients to establish delivery timelines for packaging requests
Provided 2nd level technical support for the current PC/LAN environment
Participated in designing new enhancements to the BMO desktop environment
Packaged vendor software using Install shield for deployment in SCCM
Managed Active Directory creating and managing user accounts, GPO's, WMI filtering
Troubleshoot and configure Blackberries, IPhones and Android devices.
Completed back-up/restore of all applications and data
Provided internal and external technical assistance to customers and staff faced with a broad range of day-to-day software and hardware related challenges. Worked as a team, and independently on department projects and system training.
Used Citrix Xenapp 6.5 to publish apps to customer and client kiosk machines
Troubleshoot Microsoft Outlook 2003/2010/2013 OST/ PST files, encrypting user PST archives to move to user shared-drives, rebuilding/repairing corrupt archives to retrieve dated e-mails
Network troubleshooting for connectivity issues relating to Software and Operating Systems
Monitored tickets in desk side queue and worked on assigned tickets to completion within established time limit
Resolved remote VPN connection issues with end users using RSA tokens and assigning new tokens to remote users
Administering Active directory to manage member of groups, Administrators, service accounts; provided account privilege’s to certain account user’s within BMO domains
Worked closely with Technical Support Centre to determine all aspects of desktop issue and provide guidance when necessary
Resolved multi-user networking issues related to installation, firewall and anti-virus obstacles.
Worked on a Project with IBM to clean up over 100k Groups, DL and shares on entire BMO domain
Performed testing according to test plans of various Wholesale Banking applications on various platforms such as Windows (2000, 2003, MS-Exchange), UNIX.
(End Client Pfizer)
Field service Technician June 2014 – Sept 2014
Mississauga - Ontario
Installed, commissioned and supported Pfizer specific applications at customer sites per design documentation.
Superior skills both written and verbal communication.
Ability to handle multiple tasks simultaneously.
Worked on HP OpenView ServiceCenter 6.2
Experience in customer facing role, remote support, telephone, esupport, e-chat or similar.
Initiate follow up requests from customers, utilizing strong oral and written communication skills to provide thorough feedback to Customer Care Center Representatives.
Manage customer calls in such a manner as to maintain a high level of customer support and satisfaction exceeding every customer’s expectations every time. Achieve pre-determined service levels (i.e. call volumes, wait time metrics, abandon call rates).
Train and coordinate with people on jobsites who are installing our products.
Troubleshoot issues and communicate status, resolution and long term recommendations during installation.
Assist with final integration and test of controls and resolve issues if required.
Work closely with Project Management and customers, update schedules for deployment.
Work technical support issues to resolution and maintain appropriate service and repair records.
Document procedures and best practices for both internal and customer engineers and technicians
Resolved or re-assign helpdesk requests through Remedy ticketing system in a timely manner.
(End Client AON Insurance)
Deployment Analyst Feb 2014 – May 2014
Mississauga – Ontario
Provide product implementation trainings to customers as needed.
Provide 24 7 customer support during deployment.
Schedule meetings and report deployment status to management on regular basis.
Provide post-deployment support to customers as needed.
Worked based on Windows Server 2003/2008 and Windows XP/ 7 O/S environments
Designed and demonstrated step of migration process from Windows XP to Windows 7.
Installed, configured and updated MS Windows7/XP and Office 2007/2010 on PCs.
Followed up manual installation and make sure successful installation on targeted systems.
Configured and supported Outlook 2007/2010 and archived based on MS Exchange 2003.
Coordinated with management to develop deployment communication plan.
Provide job trainings and cross trainings to team members on deployment approaches.
Understand clearly company’s deployment processes and standards.
Develop deployment documentations for customers and maintain training and learning materials.
Utilized Microsoft System Centre Configuration Manager (SCCM 2007) for additional applications.
Assigned/removed permission on groups in Active Directory and created new user accounts.
Deployment Lead Dec 2012 – Aug 2013
Mississauga - Ontario
Technical leads for ongoing lease refresh process and provided support on migration
Followed Remedy ticketing system for assigned and escalated incidents in queue.
Performed upgraded and installed security update and patches on Server and clients.
Created and configured security & distribution group to manage permission on resources.
Managed and assigned and removed permission on security and distribution groups.
Created User account by using Active Directory User and Computers snap-In.
Exercised ldifde and csvde utilities to import and export user accounts.
Created Group Policy Objects by using Group Policy Management Consol.
Configured and assigned GPO to appropriate Site, Domain and OU levels
Resolved DNS related issues by using NSLOOKUP and DNS management consol.
Added DNS A-record in DNS Server for required servers, computers and printers.
Troubleshoot and configured DHCP by IPConfig, Ping, Tracert and NSlookup.
Configured and managed DHCP scopes to allocate IP addresses to network clients.
Installed Internet Information Service 6.0 role on windows Server 2003.
Configured IIS Web Server for Intranet web site to provide redundancy for clients.
Installed and initial configured Windows Server 2008 on ESXi hosted VM in test lab.
Managed and supported Lotus Notes escalated tickets for optimization.
Performed, monitored and reported on backup and restore processes.
Installed Terminal Service on Windows Server 2008 for expend single to multiple user
Designed and demonstrated step of migration process from Windows XP to Windows 7.
Utilized Microsoft System Centre Configuration Manager (SCCM 2007) for additional applications advertisement on client computers.
Followed up manual installation and make sure successful installation on targeted systems.
Resolved and supported MS Outlook 2010 configuration and migration related issue.
Followed up for manual installation and make sure successful installation on targeted PCs.
Distributed additional application by Microsoft System Centre Configuration Manager
Follow up to ensure for advertised software application installation on client computers.
Provided target and support to teams of deployment specialist to reach the goals.
Maintained and provided full weekly status report on migrated computers to team lead.
Maintained and compliance data protection on off leased PC by data wiped.
Technical lead for deployment specialist of 6 to migrate over 1500 desktop and laptop.
Tested additional application on based image and prepared resolution steps.
Technical Support Specialist Dec 2011 - Sept 2012
Mississauga - Canada
Managed systems and servers for Head office and 5 regional offices for over 1000 clients.
Monitored and maintained Domain Controllers, Infrastructure and member servers.
Worked based on Windows Server 2003/2008/R2 and Windows XP/ 7 environments.
Implemented & managed Windows Deployment Server (WDS) for network-based install
Tuned Active Directory database for optimized performance by NTDSUTIL and ADUC.
Transferred Domain wide FSMO roles to other Domain Controller to optimize performance.
Organized OU structure for better administrator, security and resource planning.
Successfully implemented Total Defense antivirus software for all computers and servers.
Managed and supported to external clients on Farm of ten Citrix Presentation Servers.
Published application and reconfigured some published application
Profiled additional applications for consistent performance and avoid conflict.
Followed ticketing system for complaints and documented steps of resolution
Worked based on Windows Server 2003/2008 and Windows XP/ 7 O/S environments.
Configured and supported Outlook 2007/2010 and archived based on MS Exchange 2003.
Created new user account, assigned/removed permission on groups in Active Directory.
Installed, configured and updated MS Windows7/XP and Office 2007/2010 on PCs.
Added/removed user account on BES, Support & setup enterprise activation on 100 BB.
Monitored scheduled backup on Symantec Backup Exec., and Acronis backup jobs.
Created, configured and reported on new backup jobs process on Backup Exec.
Managed and Setup Webinar meeting with Cisco WebEx system (for recording).
Monitored TD antivirus client for protection and update patches on servers and PC.
Coordinated vendors for warranty service for multifunction, label printers, and computers.
Documented computer system and printers infrastructure for quick and better resolution.
Documented IT department inventory for better and cost effective inventory planning.
Managed automated Windows 7 operating system deployment through MS SCCM 2007.
Designed & demonstrated step of migration process from Windows XP/Vista to Windows7.
Demonstrated solution to team member in case of USMT failure to pick data on old PC.
Resolved and supported data migration related issues, demonstrated to team members.
Resolved and supported infrastructure related issues during migration from old to new PC.
Managed and provided consistency in data migration by MS User State Migration Tool.
Worked based on Windows Server 2003/2008 and Windows XP/ 7 O/S environments.
Configured and supported Outlook 2007/2010 and archived based on MS Exchange 2003.
Created new user account, assigned/removed permission on groups in Active Directory.
Updated and managed company Intranet website on Windows Web Server.
Verified that the VMware Tools were installed and running on all virtual machines.
Provide end-users and distributors with technical assistance via phone, email and other medium.
Document customer complaints and escalate unresolved issues.
Diagnose, troubleshoot, repair and maintain audio logical testing equipment and software.
Coordinate effectively with Customer Service, managers, and other Technical Service Specialists.
Profiled additional applications for consistent performance and avoid conflict.
Provided Support and Consulted with prospective clients as a product expert.
Desktop Support Specialist Jan 2011 – Nov 2011
Mississauga- Canada
Supported and managed enterprise environment for 2000+ computers and 250 Windows Servers to ensure maximum availability and minimum downtime.
Provided full system support in five different locations to sister companies remotely.
Followed Server build document to installed and configured Windows Server 2003/2008. Configured and managed additional DCs on branch office for optimized logon time.
Provided major role in AD migration from Active Directory 2003 to Active Directory 2008.
Configured, managed and supported Presentation Server and Web Interface Server.
Installed and supported various Citrix client agents Program Neighborhood, PNA & Web.
Part of the server consolidation program through the use of VMware vSphere 4.1 and vCenter consisting of over 10 ESX hosts and 120 virtual machines.
Created templates and placed them on shared storage for visibility to all ESX hosts
Configured, tested and updated Windows XP and Windows 7 OS migration process.
Managed and Distributed updates, patches and applications for installation by using SMS.
Configured and add manually DNS host and pointer record to optimize name resolution.
Managed and troubleshoot DNS related issue by PING, IPCONFIG and NSLOOKUP.
Followed ticketing system for complaints and documented steps of resolution
Created new user account, assigned/removed permission on groups in Active Directory.
Updated and managed company Intranet website on Windows Web Server.
Maintained records and upgraded system and security applications and patches.
Created and updated user account on AD user and computers snap-in.
Created DHCP scope and setup IP reservation and exclusions for required clients.
Configured and add manually DNS host and pointer record to optimize name resolution.
Managed and troubleshoot DNS related issue by PING, IPCONFIG and NSLOOKUP.
Provide end-users and distributors with technical assistance via phone, email and other Medium.
Document customer complaints and escalate unresolved issues.
Reference Available Upon Request.
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