Customer Service Engineering
Resume:
Lynda Edwards
***B Main Street / P.O. Box ***
Jackson, South Carolina 29831
Email: *********@**********.***
Strengths
Innovative Team Player who can work independently
Skilled in Administrative and Office Procedures
Exercises initiative and motivation
Detailed Oriented and Professional
A Track Record of Promotions, excellent Performance Evaluations, and Service Awards
Technical Proficiencies
Microsoft Word, Excel, Access, Power Point (basic) and Internet Explorer; Lotus Notes, PRMS and Marcam Purchasing Systems, AS 400 Mainframe
Work Experience
1990 – 09/2015 (Laid off)
Dixie-Narco Incorporated
Crane Merchandising Systems, Inc.
2007-2015
Customer Support Center, A/R Credit and Parts Administrator
Ensure customer credits and orders are processed accurately and efficiently. Process orders for Telephone Technical Service Team. Maintain literature inventory and process mailings to field sales teams and customers. Departmental First Responder and joined the companies TOPP Team, which promotes a safe work environment and follows company PPE guidelines. Take lead in weekly KPI meetings. Self-starter who can work independently, Owner of high volume Accounts entering all orders, completing a Closed Loop Process, and working through any outstanding issues. Handle mail distribution,
Maintain professional working relationships with customers and with all other departments.
2005-2007
Refurb Material Parts Administrator
Enter orders for service parts for Dixie-Narco’s Refurbishing Center and Dixie West.
Transactions and Receipts: Material Requests, Product Transfer Records, Returns to Stock; Close out vendor sheets on all vendors shipped out; Allocate parts to the Cooler Line for tracking purposes; Transactions for new and refurbished refrigeration systems; Create spreadsheets for project expenses, racked attendance, inventory controls and service parts. Buyer on all orders for Grainger paints used in refurbishing vendors. Order office supplies for plant supervisors, copiers and printers.
1992-2005
Engineering Information Coordinator
Created, Implemented and Maintained Engineering EWR and ECN Project Status Database in Excel, Established New Electronic Engineering Part Series Log Spreadsheets in Excel; Published Reports, Maintained Logs, and Follow-up with assigned Engineers. Released Monthly ECN/EWR Operating Charts on a timely basis, used in Monthly Business Update Meetings; Formatted ProE and Cadkey Drawings to PDF electronic files, Fulfill Requests for Drawings, Part Numbers and EWR numbers on a timely basis to accommodate needs of Sales, Manufacturing, Procurement and Field Service; Oversee Maintenance and Order all paper, copier, printers, plotters supplies and office supplies for Engineering Department; Secretarial, Mail and General support functions.
1990-1992
Cold Tester for Finishing Line –Quality Control
Inserting Electrical Probes in vendors and Recording the Data into a Database for Diagnostic purposes, Collecting Data Results and Preparing Reports for Field Service, Directing calls to appropriate Managers,
Typing correspondence, and Filing.
Education / Professional Development
Attended numerous courses at Denmark Technical College through Dixie Narco, Fred Pryor Seminars, and extensive internal training courses.
Jackson High School, Jackson, SC - Diploma
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