Customer Service Sales

KIRAN MAKWANA

+1-647-***-**** ; * ****************@*****.***

** ****** ******** ******** ******* L6W 4N4

OBJECTIVE:

Seeking position as a Inbound / Outbound Sales Associate, Customer Service Representative

SUMMARY:

10 + Years of experience in Sales in Automobile & Construction Industries

Broad knowledge of Customer Service & Territory Management

Working knowledge of SAP & Microsoft office

Experience of Brand development, Cold Calling & Documentation

5+ Years of Experience in Retail Sales, B2B & B2C

CAREER MILESTONES:

Sales Officer

Bosch Ltd. (Automobile Aftermarket) August 2010 – Sept 2015

Responsible & Accountable for Primary & Secondary Sales of Assigned Territory through Developing Depth & breadth of the Customer Platform.

o2nd Tier Network Expansion by 300% in Assigned Territory

Effective Implementation & Execution of Loyalty Programs, Competitors Activities information, Channel development & Territory Management.

Warranty Handling of different Products

oReduce the Warranty / Technical complains from 6.5 % to 4 %

Product Awareness Campaigns, Sales Blitz, Customer Meets, Car Carnivals, Workshop Staff Training, On-Site Training for Brand Development & Long Time associations with end users.

Data Management, Warehouse Co-ordination for Customer Order & Supply.

Technical Application Engineer

HILTI INDIA Pvt. Ltd. Nov 2007- August 2010

New Business developments & Generation of inquiries through Application Engineering

oAlmost Trippled New Customer Platform from Assigned Territory

Technical Assistance to All Key Customers in terms of Designing / Selection of Products / Force Analysis / Approval from Design Dept.

oInstrumental into New Application Identification for Pipe/Vessels Manufactures.

oRevive the Business of Government & Institutional organizations through rigorous Meets & Follow up

Documentation, Communication and Information: Communicate across all departments and keep relevant information flowing, Competition Activities/ Sales Reviews/ Daily Call Reports

Maintain Customer Database, Preparing Client Reports, Correspondence and Documents as required.

Process Customers Orders & Track for scheduled delivery time.

Continue…

KIRAN MAKWANA

+1-647-***-****; * ****************@*****.***

10 Casper Crescent Brampton Ontario L6W 4N4

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Complaints Handling: Understand the root cause of the problem & make a detailed investigation report in format, Closure of the complaint in all respects, Implement/ Suggest corrective actions to avoid recurrence

Field Engineer

FIA CERAMICS August 2004- Nov 2007

Cold calling to identify Prospective Customers & make them regular buyer.

Database management, Processing & Tracking of Customer orders

Actively participated in seminars/ presentations for Architects, Civil Engineers, Contractors,Trade shows, Exhibitions

Responsible for Project & Product budget for specified ventures

Interface with H.O. Team regarding Technical analysis & Trends of Products and Involvement with Process/Manufacturing Department to develop the product accordingly.

EDUCATIONAL CREDENTIALS:

Bachelor in Business Administration Sardar Patel Uni. India 2002 - 2004

Bachelor in Mechanical Engineering Saurashtra Uni, India 1998 – 2002

MANAGEMENT INTERNSHIP:

STERLING HOFFMAN SOFTWARE CONSULTANT PVT. LTD. India

Recruitment Consultant

WIPRO E-PERIPHERALS, India

Sales Associate

LANGUAGE PROFICIENCIES:

English, Hindi, Gujarati

REFERENCE:

Available upon request.

Contact this candidate