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Sales Customer Service

Location:
San Francisco, CA
Posted:
November 02, 2015

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Resume:

*** ******* ****

Barrie Ontario

L*N*T*

Phone- 705-***-****

Email- ************@*******.***

Jessi Noland

Professional Profile

• Dedicated and technically skilled business professional with versatile administrative support skill set developed through experience as an office manager, administrative assistant and office clerk.

• Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

• Offer advanced computer skills in MS Office Suite and other applications\systems. Highlights

• Strong work ethic

• Sales skills

• Professionalism

• Problem solving and critical thinking skills

• Technical skills

• Interpersonal skills

• Communication skills

• Customer focus

• Teamwork and collaboration skills

Employment History

Campus Coordinator\Instructor Modern College of Hairstyling and Esthetics

• Co-operate with the college in developing and implementing written course outlines consistent with the requirements of the College.

• Plan daily classroom activities that are consistent with the course outline.

• Develop techniques/methods that recognize and take into account every students individual needs.

• Assist students in developing efficient learning skills and work habits.

• Maintain firm, fair and consistent discipline with the students.

• Monitoring of student academic success and maintain accurate records as required.

• Exam and test preparation and evaluation.

• Oversee and advise instructors of any and all circumstances affiliated with the college on all subject matters.

Co-owner of Magnolia Hair and Day Spa

Operation management

• Hold regular staff meetings to keep staff up to date on all aspects of business operations.

• Ensure equipment is maintained and in good working order.

• Maintain professional relationships with suppliers and providers.

• Ensure stock and cash items are kept safely under lock and key.

• Minimize or eliminate losses through negligence with monitoring programs.

• Implement a clearly established opening and closing procedure.

• Manage inventory effectively; follow purchasing standards; ensure compliance.

• Maintain an up to date version of the Procedure Manual and ensure compliance.

• Develop and maintain business literature, documentation and process handling requirements.

• Attend management meetings and convey all relevant information throughout the business. Sales management

• Service existing accounts, obtain orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.

• Adjusts contents of sales presentations by studying the types of outlet or trade factor.

• Focuses sales efforts by studying existing and potential volume of dealers.

• Submits orders by referring to price lists and product literature.

• Keeps management informed by submitting activity and result reports, such as daily call reports, weekly work plans, as well as monthly and annual territory analysis.

• Monitor completion by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

• Recommends changes in products, service and policy by evaluating results and competitive developments.

• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.

• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.

• Provides historical records by maintaining records on area and customer sales.

• Contributes to team effort by accomplishing related results as needed. Marketing management

• Guide business decisions by staying on top of industry trends.

• Maintain a strong menu of service with both exceptional artistic and aesthetic value.

• Consistently develop and grow retail sales through training, tool and monitoring.

• Ensure the business is always staged foe maximum buyer impact.

• Develop marketing strategies and ensure a consistent image is being portrayed.

• Develop and maintain gracious and efficient front desk procedure.

• Maintain and update all necessary internal and external signage.

• Create ongoing in-house promotions and activities to stimulate sales, staff and customers. Customer Service management.

• Exhibit a professional attitude, diplomacy and an ability to handle difficult situation.

• Uphold gracious front desk procedures in the booking and handling of customers.

• Maintain fresh effective programs to consistently retain and grow customer base.

• Develop and maintain compensation guidelines for customer complaint handling.

• Anticipate, identify and ensure customer needs are being met in the best possible way.

• Monitor customer satisfaction with surveys, focus groups and comment cards.

• Develop and deliver credible, competitive, value-plus service to the customer.

• Guide staff to becoming caring problem solvers, cooperative, accommodating and fair. Human Resources management

• Effectively administer and monitor Staff Scheduling procedures.

• Demonstrate and exceptional level of professionalism for the staff to emulate.

• Create a motivating environment of sincerity, warmth and fun for staff and guests.

• Implement ongoing skills training to ensure service standards are being upheld.

• Develop and monitor Job Descriptions and Staff Goals Planning.

• Create and maintain Staff Contracts, ensuring accuracy and compliance.

• Perform Staff Evaluation Reports with proposed action plans. Education

• Developmental Services Diploma 1996-1998 Cambrian College

• Dental office & Chair side Assisting 1999-2000 Career Canada College

• Hairstyling and Color Technician 2006-2007 Sudbury Regional Hairstyling School

Jessi Noland

References

Claude Lacelle Business Entrepreneur 705-***-****

Jodi Briscoe Intuitive Eating/Health Coach 705-***-**** Nicole Nicolas-Bayer Laurentian University 705-***-**** Ext 3026



Contact this candidate