Barrie Ontario
Phone- 705-***-****
Email- ************@*******.***
Jessi Noland
Professional Profile
• Dedicated and technically skilled business professional with versatile administrative support skill set developed through experience as an office manager, administrative assistant and office clerk.
• Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
• Offer advanced computer skills in MS Office Suite and other applications\systems. Highlights
• Strong work ethic
• Sales skills
• Professionalism
• Problem solving and critical thinking skills
• Technical skills
• Interpersonal skills
• Communication skills
• Customer focus
• Teamwork and collaboration skills
Employment History
Campus Coordinator\Instructor Modern College of Hairstyling and Esthetics
• Co-operate with the college in developing and implementing written course outlines consistent with the requirements of the College.
• Plan daily classroom activities that are consistent with the course outline.
• Develop techniques/methods that recognize and take into account every students individual needs.
• Assist students in developing efficient learning skills and work habits.
• Maintain firm, fair and consistent discipline with the students.
• Monitoring of student academic success and maintain accurate records as required.
• Exam and test preparation and evaluation.
• Oversee and advise instructors of any and all circumstances affiliated with the college on all subject matters.
Co-owner of Magnolia Hair and Day Spa
Operation management
• Hold regular staff meetings to keep staff up to date on all aspects of business operations.
• Ensure equipment is maintained and in good working order.
• Maintain professional relationships with suppliers and providers.
• Ensure stock and cash items are kept safely under lock and key.
• Minimize or eliminate losses through negligence with monitoring programs.
• Implement a clearly established opening and closing procedure.
• Manage inventory effectively; follow purchasing standards; ensure compliance.
• Maintain an up to date version of the Procedure Manual and ensure compliance.
• Develop and maintain business literature, documentation and process handling requirements.
• Attend management meetings and convey all relevant information throughout the business. Sales management
• Service existing accounts, obtain orders, and establishes new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.
• Adjusts contents of sales presentations by studying the types of outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and result reports, such as daily call reports, weekly work plans, as well as monthly and annual territory analysis.
• Monitor completion by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Recommends changes in products, service and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as needed. Marketing management
• Guide business decisions by staying on top of industry trends.
• Maintain a strong menu of service with both exceptional artistic and aesthetic value.
• Consistently develop and grow retail sales through training, tool and monitoring.
• Ensure the business is always staged foe maximum buyer impact.
• Develop marketing strategies and ensure a consistent image is being portrayed.
• Develop and maintain gracious and efficient front desk procedure.
• Maintain and update all necessary internal and external signage.
• Create ongoing in-house promotions and activities to stimulate sales, staff and customers. Customer Service management.
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situation.
• Uphold gracious front desk procedures in the booking and handling of customers.
• Maintain fresh effective programs to consistently retain and grow customer base.
• Develop and maintain compensation guidelines for customer complaint handling.
• Anticipate, identify and ensure customer needs are being met in the best possible way.
• Monitor customer satisfaction with surveys, focus groups and comment cards.
• Develop and deliver credible, competitive, value-plus service to the customer.
• Guide staff to becoming caring problem solvers, cooperative, accommodating and fair. Human Resources management
• Effectively administer and monitor Staff Scheduling procedures.
• Demonstrate and exceptional level of professionalism for the staff to emulate.
• Create a motivating environment of sincerity, warmth and fun for staff and guests.
• Implement ongoing skills training to ensure service standards are being upheld.
• Develop and monitor Job Descriptions and Staff Goals Planning.
• Create and maintain Staff Contracts, ensuring accuracy and compliance.
• Perform Staff Evaluation Reports with proposed action plans. Education
• Developmental Services Diploma 1996-1998 Cambrian College
• Dental office & Chair side Assisting 1999-2000 Career Canada College
• Hairstyling and Color Technician 2006-2007 Sudbury Regional Hairstyling School
Jessi Noland
References
Claude Lacelle Business Entrepreneur 705-***-****
Jodi Briscoe Intuitive Eating/Health Coach 705-***-**** Nicole Nicolas-Bayer Laurentian University 705-***-**** Ext 3026