Customer Service Sales

JUNIOR PURCHASE

SUMMARY OF QUALIFICATIONS

Bachelor’s Degree in International Business Management major in Marketing; certificates in e-Commerce, online Marketing and Graphic Design

Over 3 years of experience in business administrative area and customer service management

Multilingual: Fluent in English, French and Spanish, highly proficiency on reading, writing, listening and speaking

Highly proficiency in MS Office Suite, Adobe Photoshop & Illustrator and social media tools

Experience in marketing, procurement services and e-commerce

Passion for work independently and collaboratively within a team, and manage multiple responsibilities.

Experience working for International Organizations:

oLiaison Officer, United Nations Annual Meetings 2015, Lima-Peru: Planned, initiated, and facilitated program activities and events as requested; coordinated and organized the development of the delegation’s agenda

oRegistration Officer, United Nations Climate Change Department COP 20. Lima-Peru: Met and greeted guests and governmental representatives from different countries at the COP 20 event and provided administrative support in the registration area

EDUCATION AND PROFESSIONAL DEVELOPMENT

eMarketing, Peruvian Marketing Institute (IPM). Lima Peru 2015

Graphic Design & Photography Diplomas, Toulouse Institute. Lima, Peru 2015

Fashion Beginners Course, Mod’Art, Lima, Peru 2015

eBusiness / eCommerce Management, University of Toronto, Toronto, ON 2012-2013

Bachelor’s Degree in International Business Management: major in Marketing, University “San Marcos” 2007-2011

Violin Studies, National Conservatory of Music, Lima, Peru 1999-2006

CORE COMPETENCIES

Client Focused Service Approach

Strong Time Management Skills

Conflict Resolution Skills

Patient and Understanding

Attention to Detail and Multitasking

Good Keyboarding and Social Media Skills

Advanced Level of Excel

Effective working relationships

RELATED WORK EXPERIENCE

OS&E Project Assistant, HPG International, Lima-Peru October 2014 – August 2015

Assisted to the purchasing department with all assignments, i.e. letters, correspondence, reports and presentations

Assisted to Project Managers with filing, copying, check requests and data entry/entering specifications for projects

Provided assistance with expediting and vendors issues, and the courier and overnight packages

Supervised the daily operations and coordinated with providers assuring good quality standards of the service and reported to purchasing management

Projects in charge: Courtyard Marriot Hotels; Hilton Garden Inn, Cusco and Explora Hotel Resorts

RELATED WORK EXPERIENCE (Cont’d)

Marketing Consultant, EnvioCuba.ca, Toronto, ON July 2013 – May 2014

Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and reviews with the marketing department and business units

Assured of compliance of all company procedures for customer service when dealing with clients, handling complaints, and other duties necessary to insure quality service levels

Collected and managed information regarding orders, issues and products (money returns or product replacements)

Maintained confidentiality of company information, including details of client’s names and addresses and other private information

Achievement: 25 % increase in online sales and 50% reduction of complaints in the post sales service

Directories and SEO Specialist, Imprezzio Marketing, Toronto, ON June 2012 – March 2013

Drew up manuals for operative procedures in order to optimize the Internal Website and to be useful for other co-workers

Checked and monitored online reputation, by putting forth recommendations, based on the data available, to help guide corrections and improvements to the campaign

Increased visibility in search engine results pages (SERPs) for client portfolio, selecting and placing the correct keywords or tags on the client’s website

Marketing Assistant, Brammertz Ingenieros S.A, Lima-Peru January 2011 – December 2011

Identified, developed and planning the marketing strategy based on knowledge of market characteristics, and cost and markup factors

Planned meetings and trade shows by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments

Reviewed and followed up client’s requests, service orders or contracts from sales department and relayed them to the Manager

Prepared official documents translation from English to Spanish and from Spanish to English for the sales and marketing departments

ADDITIONAL EXPERIENCE

Translator: Internship, (Part time), Altus Strategy Group, Toronto, ON 2012

Customer Service, Wandas Belgium Waffles, Toronto ON April - May 2012

Day Shift Supervisor, Mix it Up, Toronto, ON January – March 2012

Chef Assistant (Work and Travel Program), Copper Mountain Resort, Colorado, USA 2009-2011

Available To Work Immediately

References upon Request

Contact this candidate