Customer Service Manager

Michael R. Kurowski

*** *. **** ***** ***** Arlington, TX 76002

Phone 920-***-**** - **********@*****.***

Summary of Qualifications

• Managed and performed all warehouse functions.

• Facilitated and negotiated warehouse purchases of equipment and supplies.

• Trained employees on safety (OHSA) and general machine operating procedures.

• Inventory Control. Investigated and solved discrepancies by developing new SOPs.

• Assisted with the implementation and training of two ERP/WMS systems.

EXPERIENCE

Mouser Electronics

11/2014 to present

Warehouse Supervisor

Assist HR with hiring process.

Oversee safety, training, and work flow of 24 to 39 warehouse associates.

Coordinate warehouse associates disciplinary process.

Motivate warehouse team to achieve company goals to meet or exceed customer service for quality and on time delivery.

Vistar

9/2014 to 11/2014

Warehouse Manager Nights

Coordinate work flow.

Coordinate trailer loading.

Procedure and safety training of new employees.

Assistant in interviewing and hiring of new employees.

Resource One International

10/2011 to 7/ 2014

Logistics Manager

• Coordinate all internal logistic functions.

• Review and write job functions.

• Coordinate product shipments with customers.

• Inventory management. Cycle counting.

• Train and evaluate staff and coordinate work flow with job functions.

• Review and change storage layout and work flow to meet customer/production needs.

• Coordinate shipping and transportation.

Trillium Staffing

8/2010 - 11/2010

Warehouse Coordinator

• Oversee warehouse activity.

• Pick and pack UPS shipments.

• Forklift operator.

• Oversee warehouse safety.

• Inventory/cycle counting.

Converting Technician

Georgia Pacific, Green Bay, WI January 2008 to August 2010.

• Operated paper converting equipment: re-winders, wrappers, tissue saws, and core machines.

• Operated lift trucks: fork truck and roll clamp.

• Operated re-pulper and air screening equipment.

Warehouse Manager November 1996 to January 2008.

DCI/Green Bay Cheese, Green Bay, WI

• Cost savings: Researched and wrote up proposal for a one-time cost of $18,000 that produced a yearly savings of $50,000. Plan was approved and implemented.

• Implemented Cycle Counting procedures to eliminate monthly physical inventory. Reduced warehouse costs by $25,000 and increased inventory accuracy from 94% to 99.5%.

• Coordinated the movement of material and kept the warehouse fully functional to meet all internal and external customer needs and requirements while the manufacturing plant and warehouse where being doubled in size.

• Assisted Human Resources with employee hiring, discipline, reviews and terminations.

• Used problem solving skills and conflict resolution daily to meet scheduling demands.

• Designed and implemented trucking schedule to meet internal and external customer requirements. This also helped to reduced warehouse overtime by 30%.

• Worked with production to maintain and balance inventory levels to meet customer demand.

• Coordinated warehouse building and lift truck maintenance.

• Increased shipment accuracy from 93% to 99% and on time deliveries with the use of key performance indicators/measurements.

• Created, developed and wrote warehouse procedures and policies.

• Coordinated work flow of 65 employees.

• Developed floor plan and product logistics for best use of warehouse space.

• Planned and scheduled local shipments with carriers.

• Led continuous improvements for customer service satisfaction. Accomplished this by getting to know the customers better to understand their needs and requirements.

• Worked with 3PL warehouses for inventory accuracy and shipments.

• Ensured warehouse and employees would meet all USDA, WDA and AIB requirements.

Assistant Foreman, 2nd Shift March 1992 to November 1996

Atlas Cold Storage, Green Bay, WI

• Managed a crew of 4-5 employees work flow and safety.

• Inventory accuracy/cycle counting.

• Printed Bill of Ladings, shipping, and receiving documents.

• Ensuring truck schedule is maintained and shipping regulations are met.

• Operated forklift to loading and unloading trucks

• Conflict resolution of issues that would arise during shift.

• Effectively communicate with superintendent any issues that would require additional attention.

• Locked up warehouse for the weekend.

• Trained new employees.

SOFTWARE PROFICIENCY

MS Excel

MS Word

MS Outlook

Internet Explorer

SEI -E21 System ERP/WMS

MRP/ERP

Basic-4 System WMS

EDUCATION

Northeast Wisconsin Technical College, Green Bay, WI Graduated December 2011.

Associate Degree: Supply Chain Management

GPA: 3.9

ADDITIONAL EDUCATION

•Accounting for non-accountants - University of Wisconsin Green Bay

•Team Building Seminars

•The 5 S’s of Organization

•Train-the-trainer for Forklift Operators

•How to Deal Effectively With Difficult People

•Cycle Counting

•How to be a Positive Influence on People

•Recognizing Employee Drug and Alcohol Abuse

Other Headings

•Organized United Way Drives

•Vice-president of Supply Chain Club at college.

•Coached youth softball and football teams.

•Volunteer teacher for Religious Education classes. Grades 3 thru 10.

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