Customer Service Management

John S. Rogers Jr.

Team leader, IT & Information Systems, SAP

***** ***** **. - ******, ** 35671

************@*****.*** - 1-256-***-****

I am a highly motivated self-starter who enjoys working with fellow team members to achieve daily goals in a professional workplace. I attended college while working at the Aviagen Distribution Center. This allowed hands on experience in a fast paced manufacturing environment. Also, I worked for the University of Alabama in Huntsville to provide IT skills to maintain the Distance Learning database/website linking other colleges in the State of Alabama to an online or live streaming educational platform.

I have worked in environments where my SCM (Supply Chain Management) skills were useful to the main job at hand reducing the amount of variables lowering productivity. I want to continue working in a professional environment where I can gain knowledge from the people around me in order to become an even

greater asset in the today's job force. Finally, I would like to give back to the community that has given so much opportunity to me.

John S. Rogers Jr.

Objective

Seeking opportunity to further my career, expand my horizons, and work as a team member in the area of information systems with a progressive and innovative organization.

Experience

2014-Present United Solutions, Inc. Huntsville, AL

Direct Sales & 4 Phase Management Program (Completed)

• There are four phases an individual must complete to get through this rigorous program

• First phase an individual must work mainly on managing themselves, learning direct sales, material and becoming consistent with their sales pitch

• The second phase is the longest phase because the individual has to train new hires, hold first and second round interviews, and keep their sales consistent.

• Third phase an individual must build a three person team and manage the individuals on their team (Team Lead) Road Trips are huge because the individual gets to work in a totally new location and in a different office atmosphere

• The fourth phase the individual is shadowing executives for a month to learn more about the administrative paper work, hold third round interviews, and learn how to deal with profit/loss reports

2011-2014 Rogers Information System, Inc. Huntsville, AL

IT Technician and Web Design Assistant

• Hardware troubleshooting, software updates, PC virus removal, and system rebuilds

• Interact with customers on a daily basis to record and solve IT issues

• Involved with website concept design, graphic design and basic HTML coding

• Strategic Company Marketing with intentions of reaching out to a wide spectrum of clientele

2011-2013 University of Alabama in Huntsville Huntsville, AL

Distance Learning Technical Assistant

• Responsible for independent oversight of video production academic classes for distance learning students

• Assists professors with technical problems and provide instruction and support in technology

• Help maintain the UAHuntsville Distance Learning website

2007-2009 Rousseau’s Sporting Goods and Awards Huntsville, AL

Team Management

Used Corel Draw to design logos to screen print t-shirts, etc.

Experienced in laser engraving and sand blasting to accomplish elaborate awards.

Experienced in customer service and Quick Books.

2005-2007 Aviagen, Inc. Elkmont, AL

Material Transportation Employee

Member of Quality Distribution Team (Logistics)

Accomplished assigned tasks in a fast pace manufacturing environment.

Education

2005-2008 Calhoun Community College Decatur, AL/ Huntsville, AL

Completed Basic Courses for B.S. in Business and Management

Dean’s List student (Calhoun Community College)

2008-2013 University of Alabama in Huntsville Huntsville, AL

B.S. degree in Management Information Systems (Graduated)

Experience in Microsoft Office, SCM, SAP, VB, Oracle, PHP, Joomla, Virtual Machines, Backtrack 4

Concentration in Supply Chain Management (SCM)

Dean’s List Student Accomplishment

President (Self-started Business)

RIS (Rogers Information Systems) - Athens, AL

Responsibilities

●Managing Contracts resulting in steady workflow from start to completion

●Web Development for restaurants and other small businesses looking to establish market value.

●Database, Software integration, and IT troubleshooting

●One of the most important responsibilities is Time Management.

●Staying current with the State and Federal laws and protocol to fulfill company and customer's legal assurance

●Maintained quality assurance

●Delivery of up to date job/project reports and presentations when due

●Research and development

Accomplishments

●EDO'S Restaurant Website

●Simple to difficult websites for entrepreneurs

●Worked on large project advised by the Dean of Business at The University of Alabama in Huntsville.

●Development of business plans for a group of medical doctors starting a mobile platform application that would allow precise locations of their product (Defibrillators) in buildings to increase their product's potential to save lives in emergency situations. Also, helped design eligible ideas for market/product label.

UAHUNTSVILLE Fitness Center (Current Maintained )

●Software development for employees and members database. Includes camera function, bar code scan

ability, financial data for both members and employees payroll ect.

Skills Used

●Software Development, troubleshooting, product/market analysis, marketing, forecasting, technical writing,

billing processing, time management

EDUCATION

BSBA in Information Systems

University of Alabama in Huntsville - Huntsville, AL

2009 to 2013

SKILLS

MIS (Management Information Systems) SCM (Supply Chain Management)

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