Customer Service Manager
Resume:
JO-ANN MAY R. SIPIN
*** * ****** **. ****** HILL, BAGUIO CITY
E-mail address: **********@*****.***
Mobile Number: 090********
Work Experiences:
Store Supervisor (July 21, 2011 – March 20, 2015)
Casamia Furniture Center, Inc. – Our Home
3rd Floor SM, Upper Luneta Hill Session Road, Baguio City
* In –charge in overall operations. Handled manpower pooling, training and duty plotting. Attend to customer complaints and inquiries.
Senior Supervisor (March 25, 2010 – March 31, 2011)
Hasan Masouri – The Country Club
P.O Box: 5185 Manama, Kingdom of Bahrain
* In-charge in overall operations of F&B. Handled special events and parties; manpower pooling, training and schedules. Handled Guests’ Inquiries and Complaints; communicates with active and potential club members. Contributed on sales of the business and encouraged guests to be a club member thru my communication skill and persuasive personality.
Management Trainee (June 15, 2009 – October 15, 2009)
Wholesome Foods Incorporated – KFC Philippines
80-82 Roces Avenue, Diliman, Quezon City Philippines
* Ensures that food and services are up to standard, dealt with customer complains. Manages operation for the entire shift and handled manpower.
Customer Care Specialist 2 (September 1, 2008 – May 21, 2009)
Digitel Mobile Philippines Incorporated – SUN CELLULAR
SM City Luneta Hill, Baguio City
* Handled clients’ inquiries and complains. Handled marketing and corporate accounts.
Assistant Store Manager 2, Store Marketing Officer (August 28, 2004 – August 31, 2008)
Fresh N’ Famous Foods Incorporated – CHOWKING FOOD CORPORATION
SM City Luneta Hill, Baguio City
* Ensures that food and services are up to standard, dealt with customer complains. Manages operation for the entire shift and handled manpower pooling, training and schedules. Handled marketing, special events and parties. We’re able to close corporate accounts. Staffs were developed and promoted under my leadership. Maintained and earned regular customers thru satisfactory services.
Sales Manager (part-time) (September 10, 2003 – March 10, 2004)
LANDCO Urdaneta Properties Incorporated
331 LIS Bldg. Mc Arthur Hiway Urdaneta City Pangasinan
* Our team was able to hit quota and I became Sales Manager of the month, we had a free trip to Bangkok Thailand for being the top seller.
Sales Clerk (week-ender employee) (November 22, 2003 – Febraury 20, 2004)
Mainstream Business, Inc., SM
SM City Luneta Hill, Baguio City
Intern Experience:
Apprentice, TEXAS INSTRUMENTS (PHILIPPINES) INCORPORATED
Loakan Road, Baguio City
December 3, 2002 – May 3, 2003
On-the-job Training, Bank of the Philippine Islands
BPI Bldg., Upper Session Road, Baguio City
June 17, 2002 – September 11, 2002
Skills:
-Capable of working under time pressure and / or deadlines.
-Excellent communication and persuasive skills.
-Computer Literate.
-Customer service-oriented, strong interpersonal and public relation skills.
-Can handle human resources effectively and do administrative functions.
Eager to learn and has passion for excellence. Accepts directions easily and willing to invest time and effort to complete certain tasks. Has good moral and ethical standards and has good credentials from previous employers.
Educational Background
TERTIARY: Saint Louis University, Baguio City
Bachelor of Science in Commerce, Management Major
1998 – 2002
SECONDARY: Divine Word College of Urdaneta
1994 – 1998
PRIMARY: Ednas School, Dagupan City
1988 – 1994
Personal Data
Birthday: June 14, 1981
Age: 34
Character References:
Ms. Elaine Evangelista
Human Resources
Casamia Furniture Center,Iinc.
Ms. Merly Ann Lazo
Senior Supervisor
Mansouri Mansions Hotel
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