Customer Service High School
Resume:
Ketra Turner
(***********@*****.*** )
Profile
Experience in administrative and secretarial positions. Adaptable, dependable, strong organization and communication skills, experienced at multi –tasking in a variety of settings.
Professional Skills
Windows 7
Microsoft Outlook
Copier
Scanner
Mail Opener
Word Perfect
Excel
Typing
Fax Machine
Mail Machine
Microsoft Office 2010
HP Laser Jet Printer
Filing
Calculator
Postal Machine
SIR
JURIS
TAMS
Work Experience
Sedgwick CMS - Irving, Texas October 2007 – Present
Claim Assistant Sedgwick CMS
Setting up and entering new claims into claims management system.
Inputting and reviewing notes/diaries in claims management system as instructed
Processing mail, filing, faxing and photocopying
Reviewing, preparing, creating, and/or sends letters, reports, and forms
Answering and initiates telephone calls, sets up medical appointments, and may provide customer service as required
Responsible for processing and distributing confidential and time sensitive documents
Instrumental in timely management of various requests via emails
Responsible for researching each claimants information to determine that it is being sent to the correct work location
Responsible for training/coaching all new supervisors and employees in my department
Ability to maintain complete confidentiality and understand HIPAA laws
The Warranty Group - Dallas, Texas January 2007 – October 2007 Receptionist / Marketing Assistant
Answered Multi – line phone system, received and directed visitors, check in FedEx, DHL, and courier deliveries, Controlled access doors, monitor cameras, logged in and out badges, open and closed switchboard
Assisted with filling, copying, faxing, assembling, binding and distributed marketing presentations, report s or any material needed to support marketing projects
Ordered office supplies for marketing projects and team members as needed, supported marketing team with projects that need to be assembled
Supported marketing team with shipping of any marketing project materials for meeting or events including packaging and distribution to the appropriate location in a timely manner
Perot System - Dallas, Texas March2002 – February 2006
Office Clerk - Choctaw
Provided secretarial and clerical services to ten Adjudication Officers, schedule appointments, maintain database, type and edit correspondence
Pulled and research cases for eligibility of immigration ceremonies
Researched and analyze data information located in Computer linked Application Information Management System (Claims), Central Index System (CIS), System and National File Tracking System (Nfts) and C-4 Claims
Contacted representatives from different offices regarding pending cases inquiries
Pulled files for review, send manual notices (Fingerprints and oath notices) to effectively assist the applicant in the completion of their cases
Provided assistance to the public at oath ceremonies
Conducted file prepping, sorting, labeling, mailing, and inserting
Performed a variety of moderately complex support tasks which may included: inputting, processing, and distributing a variety of documents and problems, and communicating any problems orally or in email to immediate supervisors
September 2000 – March 2002
Labat Anderson
Mail Room Clerk
Performed a variety of standardized support tasks related to receiving, reviewing and entering deposits / Payments; processing withdrawals and a variety of documents; and responding to general inquires
Accounts /Payable, Accounts\Receivable for all accounts
Distributed materials by separating into categories
Processed a large volume of incoming petitions and applications thought mail on a timely basis
Responsible for consolidating and pulling files, also responsible for maintaining correspondence
Education
September 1994 – May 1998 High School Graduate L.G Pinkston High School- Dallas, Texas
September 1999 – May 2000 Cosmetology Graduate L.G Pinkston High School- Dallas, Texas
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