Customer Service Sales

MICHAEL WARNER

**** ******* **. ********, ** ****5

H:310-***-**** C: 818-***-****

****************@*****.***

Professional Summary

Seasoned professional with combined expertise in customer service and office support in the medical, laboratory, health insurance related industries. Proven ability to work effectively in a team setting, as well as independently. Successfully interacts with internal and external clients at all levels. A strong self-starter with the ability to work in demanding and fast paced environments.

Core Strengths

Strong organizational skills

Energetic work attitude

Active listening skills

Adaptive team player

Seasoned in conflict resolution

Meticulous attention to detail

Sharp problem solver

Experienced with “Live Support” systems

Accomplishments

Client attainment at 115%

Managed ‘Key Accounts’

Consistently met service goals

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Proven relationship manager

Work Experience

Customer Service Specialist - Regal Medical Group (Contract) 12/08/2014 - Present

Resolved multiple challenges with members and Health Plan providers.

Maintained or exceeded quality and productivity standards.

Facilitator for processing of telephone appeals, inquiries and/or complaints.

Improved designated assignments and prioritized task to maintain a smooth workflow.

100% strict confidentiality with members’ medical records.

Displays warm and pleasant phone personality, emphasizing tact, empathy, and patience.

Customer Service Specialist - Anthem Blue Cross (Contract) 8/2013 - 6/2014

Promptly responded to customer inquiries.

Delegated benefits, contracts, eligibility and claims for large groups & individual members.

Analyzed problems and provided information & solutions.

Internal Account Representative - Quest Diagnostics 1/2000 - 11/2012

Generated leads for new sales.

Achieved high sales percentage with consultative, value-focused customer service approach.

Developed weekly activity sales report.

Created new processes and systems that increased customer service satisfaction results.

Cross-trained and provided back-up for colleagues, as needed.

Resolved product issues and shared benefits on new technology.

Delivered product representations for clients.

Education and Training

Certification, Medical Billing Business and Completed Coding Course

Pierce College, West Hills, CA

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