Customer Service Data Entry
Resume:
San Antonio, TX *****
*********@***.***
GEORGENE RAMOS
OBJECTIVE
To obtain a career utilizing my customer service skills
SUMMARY
Exceptional customer service skills
Organized and excellent time management skills
8 Years of Front Office Desk experience
Current Spurs Family Member (2 years season ticket holder)
EXPERIENCE
UNIVERSITY HEALTH SYSTEM- OUTPATIENT CUSTOMER SERVCE REPRESENTATIVE
Aug 2014 –May 2015
Para-administrative and clerical duties
Patient reception
Answering incoming telephone calls
Appointment scheduling
Registration
Patient arrival and dismissal
Referral coordination
Insurance verification
Financial screening
Patient account inquiry
Cash handling
Community First Health Plans ( University Health System )- Administrative Associate
November 2007- August 2014
Data entry for all pcp changes, demographic changes,quality checks for all University Health System employees and Community First Health members thru CHIP and Medicaid
Data Entry for all STATE of TEXAS employees, for all types of COBRA coverage,
Data entry for all UHS benefits changes
Merging for all duplicate members for monthly MEDICAID and CHIP file, for CFHP MEMBERS
Open Enrollment for STATE of TEXAS, UNIVERSITY HEALTH SYSTEM, and COMMUNITY FIRST HEALTH PLANS
SAISD FOOD SERVICE SUBSTITUE
November 2006 – May 2007
On a weekly rotation schedule prepared meals in main food prep, bakery, and salad
Line service
Knowledge of dishwasher breakdown
Knowledge of proper sanitation procedures
Experience using meat slicer and mixer
Worked with different sized groups ranging from 4 – 20 cooks
GOLD’S GYM – NURSERY ATTENTDANT (KIDS CLUB)
August 1999 – November 2006
CPR Trained (can be recertified by 11/1/2015)
Computer based training in how to handle blood borne pathogens
Assisted in scheduling Activity Time, while participating with children in such activities as…..reading time, movie time, music time, basketball time, hula hoop time, arts/crafts time
Assisted with distribution of healthy snacks
Assisted with diaper changing, clothing,bottle feeding, brushing teeth, brushing hair
Kept log records of any incidents reports, bad behavior, while immediately informing parents of any incidents that may have occurred.
Kept small profile record of all new incoming children. ( information was recorded for food allergy purposes )
Proper storage and sanitation of toys, dvd’s, reading materials, nap mats,cd’s
Ratio was 10 to 1,depending on staff availability, if not, ratio was 20 to 1
Assisted with decorating facility for children (Halloween, Christmas, etc.)
Assisted with comforting children in times of distress, helping assure that they would be ok
EDUCATION
SAN ANTONIO COLLEGE- AUGUST 2007-DECEMBER 2007
Front Office Desk Specialist courses taken thru Continuing Education Classes
SKILLS AND ABILITIES
Type 43 WPM
Proficient in Microsoft Office programs Word, Power Point, and Excel
Ability to speak, read and write in Spanish
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