Manager Sales

NIDALIZ GONZALEZ

**** ** **** **** *****, Florida 33178 954-***-**** ********@*****.***

ADMINISTRATIVE / MANAGEMENT

Driven goal-oriented, Administrative Assistant/Accounts Supervisor with 6+ year of sales and clerical experience. Proven ability to select and develop high-performance team. Strategic and creative thinker able to analyze, develop, and implement projects autonomously. Solid supervisory skills with effective organizational planning and time management. Effective communicator and comfortable conducting business in English and Spanish at all levels with clients.

CORE COMPETENCIES

Business Planning & Strategy

Client Relations

Inventory Management

Logical Thinking

Performance Evaluations

Communication

Interpersonal Skills

Meeting Planning

Multitasking

Monitoring Clerical Work

Business & Financial Reporting

Event Marketing

EDUCATION

2002 - Bryant & Stratton - Computer Science

2003 Jamestown College – Computer Science (+18 Credits) Gold Coast School Real Estate – 9 Months Course & Training PROFESSIONAL EXPERIENCE

01/2012 - Present Asurion 648 Grasmere Park Nashville, TN 37211 Technical Support Team Leader (working from home)

Provided technical support for our customers across all devices via phone, chat and email for damaged or malfunctioning devices.

Improved client references by writing and maintaining documentation to ensure compliance with the client’s service agreements.

Installed and preloaded apps on mobile phones with the top wireless carriers.

Collaborated with the team to flex and maximize the technical knowledge for the new developed devices and platform.

Remained current in the Exact Online Software solutions, supported environments and components as well as the interfaces to other products. 12/2009 – 11/2011 Balistreri Realty 2281 NE 36th St, Lighthouse Point, FL Real Estate Agent / Internship training

Assisted in the closing of sales, as well providing personal communication to deal and satisfy the expectancy of the many different types of buyers and sellers.

Attended the internship program and the required continuing education courses by the Department of Business & Professional Regulation.

Advised clients on market conditions, prices, mortgages, legal requirements and related matters.

Promoted sales of properties through advertisements, open houses, and participation in multiple listing services.

03/2006 – 12/2009 Southern Capital Associates / National Recovery Solutions, LLC 6929 Williams Rd, Ste. 127 Niagara Falls, NY

Virtual Account Manager / Collections Supervisor

Virtually managed all the Spanish accounts in the market. (150 accounts)

Provided individual training to new employees as well supervised their progress and development, communication skills and professionalism with the customers.

Supervised and managed the quote goal to achieve each month and assured that each employee within my department met the task, goals and complete their individual reports.

Supervised the detail documentation for each account.

Worked remotely from home when required.

Completed performance reviews, Coached and counseled staff.

Maintained and monitored employees quota. Interviewed candidates for open positions and extended offers as approved by Administration. Organized and directed monthly staff meeting.

Addressed and coordinated training needs of department and handled client’s complaints. 02/2003 – 11/2006 International Institute of Buffalo 864 Delaware Avenue Buffalo, NY

Independent Interpreter / Translator - P/T

Assisted in the translation of court documents, medical documents as well as community meetings assign by the contractor.

Provided Interpretation for different agencies for Spanish speaking clients.

Provided services to legal and government agencies, educational institutions, corporations and health

& human services agencies.

Translate Documents for Government Agencies including legal, educational and medical.

Transcribe Audio Recordings & Phone Interpretations.

Filling Documents & Scheduling Appointments.

01/2003 – 01/2006 Hispanic United of Buffalo

254 Virginia St, Buffalo, NY

Home Care Coordinator

Provided care to elders and others who required care and resources in their homes. Maintained confidential patient files. Maintained a budget and prepared reports as required.

Planned and schedule daily medical appointments & recreational activities.

Provided personal services in a caring and respectful way in keeping with all the relevant policies and procedures and NWT Coordinated Home Care Standards.

Consulted with family members and other supports to ensure that care was on-going and that all clients’ needs were identified and met.

Followed medical instructions carefully and consistently.

Organized time and resources based on the individual needs of clients.

Managed any unanticipated events or unstable situations. Other Skills

Bilingual Fluent (Written & spoken - English/Spanish)

Technical /Advanced Computer Knowledge

Analytical and Conceptual Skills

Experienced Virtual account manager.

Volunteering Work & Causes

Greater Miami Animal Services – Transfer Partner Miami Animal Welfare Adopt-a-Meal - The Little Lighthouse Foundation

Joshua Generation Pre-Teens Program – Alpha & Omega Latin Ministries Imagine Home Adoptions Organization – Nationwide relocation Elder’s Affairs / Heartland Hospice / Tilli Kids (Terminally ill, life impairment) – Miami, FL

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