Customer Service Office Staff

ORNETTE E WARNER

**** ******** ** #*** *****: 347-***-****, Long Island City, NY 11101 • *******@******.***

PROFESSIONAL SUMMARY

Exceptional organized and dedicated professional with a strong track record of team collaboration and effective communication skills, both oral and written. Independent and analytical thinker possessing organizational, problem-solving and time management skills as well as strong work ethics and an eagerness to take on new challenges while offering the highest level of professionalism.

SKILLS

Types 65 WPM Legal administrative support

Critical thinking Attention to detail

Strong work ethic Filing and data archiving

Highly organized Quick learner

Data collection MS Windows proficient

Multi-line phone talent Exceptional communication skills

Exceptional telephone etiquette Creative problem solver

Legal research Advanced word processing

Computer-savvy Writing and editing

Read and Write French and Twi Team leadership skills

Organizational skills Well organized

Verbal communication skills

WORK HISTORY

OFFICE MANAGER

WINWARD & A2 MANAGEMENT- LONG ISLAND CITY, NY 01/2012-PRESENT

Point person for the resolution of all vendor and contractor issues

Customer support manager

Recruit office staff

Guide office staff by coordinating daily activities and answering questions

Developed policy for back up procedures for all documentation an emails

Ensure filing systems are maintained and current

Managed the schedule, issues logs and job activities for all contractors during project execution

Completed the payroll for internal staff and contractors

Maintain and replenish office inventory

LEGAL ASSISTANT/ PARALEGAL

NUDELMAN KLEMM & GOLUB PC – ROSELAND, NJ 03/2007-6/2013

Resolve outstanding judgement accounts by processing bank and wage garnishments.

Make copies, scan and mail garnishment work

Assist paralegals, lawyers and secretaries with work

Ensure FDCPA guidelines are followed

Preparation of collection letters and follow-up on accounts

Knowledge and use of the New Jersey Jefis system and the New York E-filing system

Prepare Motion for Turnover's for Bank Levies

Executions for goods and chattels on Special Civil and Law Division Cases

Law Division Wage Garnishments

Special Civil Part Wage Garnishments

Ordering Statements for accounts

Entering judgment for Law Division and Special Civil Part Cases

Requesting status reports from Constables

Motion to Enforce Litigants Rights

Executions for Special and Law Division Part Case

Entering Default Judgment on Law Division Part cases

Motion to enter judgment, motion to vacate dismissals

Docketing judgment

Skip Tracing using Accurint

Research information using Lexis Nexis software

CLERK

CRAVATH SWAINE MOORE LLP - NEW YORK CITY, NY 06/1997- 09/2006

Used copiers and fax machines

Process and copy documents using 120Xerox copiers

Print color copies, place bate labels on documents

Route fax to recipient email

Scan documents as a PDF and save in appropriate files

Provide excellent customer service to clients and staff

Check all daily faxes for quality assurance and research documents to retrieve missing information

EDUCATION

CANTERBURY UNIVERSITY BSC CRIMINOLOGY 1994

REFERENCES

Lornadelle Morgan, 1199 SEIU, 917-***-****, 646-***-****

Rohan Blackwood, Cravath Swaine Moore LLP, 347-***-****

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