Customer Service Mental Health

Kelly Armstrong

Externship Coordinator - Southern Technical College

Orlando, FL

***********@*****.*** - 407-***-****

Dedicated and enthusiastic team player, with over 10 years combined experience in the medical field with emphasis on mental health, veteran, and family practice. Reliable, dependable, and eager to learn new skills that will enhance my value to a successful organization. Customer service oriented, great attention to detail, and passionate about delivering quality care in the healthcare industry. WORK EXPERIENCE

Externship Coordinator

Southern Technical College - Auburndale, FL - March 2015 to Present Promoted to Externship Coordinator at large for-profit educational facility. Responsible for building and maintaining relationships with medical clinics of Polk, Orange, and Hillsborough counties. Prepare medical students for externship through readiness workshops of regulations, time, reporting, dress code, paperwork, resumes, and professionalism. Assist in the evaluation of clinical competency and skill level. Conduct monthly site visits to access student performance and build rapport with clinical sites. Assist the Career Services Advisor with campus calendars, Advisory Meetings, reporting, and other campus events. Preform duties in accordance with ACICS standards and company policies and procedures. Medical Assistant

Family Practice and Rehab - Orlando, FL - September 2014 to October 2014 Completed 160 hours of unpaid externship in a busy family practice location serving primary care and automobile accident clients. Assisted the physician in all areas of the front and back office in a timely and professional manner. Utilized administrative knowledge to answer phones, schedule patients, verify insurance, submit claims, organize files, and prepare records for new and existing patients. Gained clinical experience in administering diathermy and ultrasound physical therapy and EMS Physical Agility Test. Maintained excellent rapport with clinic administrators, office staff, and patients of the facility. Health Technician/C.N.A

Orlando Veteran Affairs Clinic - Orlando, FL - October 2005 to April 2007 Served as a Health Technician for a 320 bed Nursing Home facility serving disabled veterans and their families. Conducted general triage of patient condition, accurately documenting vital signs and complaints. Identified problem and communicated need for referrals. Prepared patients for clinical appointments with physicians and performed laboratory testing as ordered. Assisting in care of the patients by performing wound and catheter care, daily grooming, and hygiene. Worked as part of the team to ensure quality service of all patients and harmony within the office.

Assistant Coordinator

Fort Stewart Community Center - Hinesville, GA - November 2001 to April 2004 Administrative professional for a very large community outreach center servicing incoming soldiers. Initiated and conducted orientation for incoming soldiers, including "dos and don'ts". Monitored lending post, convenience shop, information booth and other posts ensuring safety and organization. Lead personal counseling courses to soldiers to prepare and advance their skills in finances, resume writing, and other general education topics. Accurately maintained records of the facility. Planned and coordinated campus events such as weddings and holiday parties. Performed other duties as deemed necessary. Mental Health Technician

Western State Hospital - April 1999 to October 2001 Energetic Mental Health Technician of state facility housing 72 male patients' receiving mental health services. Provided professional and timely patient care of all residents. Observed and reported patient behaviors and incidents. Assisted in the creation and adherence to the resident care, treatment, and behavioral plans. Conducted daily administrative duties including record keeping, accounting, and court transportation. Provided assistance to residents during activities. Served as a float in several departments such as psychogeriatric, adult psychiatric, forensics, and adolescent.

SKILLS

Includes; Highly motivated and able to work autonomously. Ability to forecast, track and monitor, quantify needs of students and or patients. Enthusiastic and the ability to thrive in an atmosphere of constant change. Microsoft skills, word, excel, power point, TMS government program training, Campus Vue, Outlook. Renew and keep partnerships with agencies

Professional Communication skills

Previous and skills knowledge of social work and mental health. EDUCATION

Associate of Science in Medical Assisting

Southern Technical College - Orlando, FL

October 2014

Paralegal Studies, torts law, criminal justice

Crown Community College - Tacoma, WA

2002

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