Manager Care

Resume

Fiona Lake Smith

** ***** *****, ********, ***********, United Kingdom

**********@***.***

Surname : Smith

First Name : Fiona Lake

Date of Birth : 21st September 1970

Nationality : British

Marital Status : Married

Dependents : 1

Qualification : Diploma in Adult Nursing

Professional : Registered General Nurse, Oxford Brookes University.

NMC PIN NO. : 07E2507E

Current Post : Clinical Lead (Medical) (RGN), Juniper House, Brackley

Employment History

Juniper House 17/10/2012 – 01/03/2013

Position Held Registered General Nurse (RGN)

Promoted to Clinical Lead Medical 01/03/2013 – To Date

Current Role

Juniper House is a Nursing Home part of the Barchester Group. Which comprises of 60 private en-suite rooms finished with extremely high standard which consist of Four Units. Two Units – Memory Lane (Dementia) and Two Units which facilitate Respite, Residential, Nursing, Palliative/End of life Nursing Care.

Job roll includes; planning, organizing and managing private rooms and all resources therein. With weekly meetings with Department Head’s in order to provide Resident Centered Care. I am currently working with the Deputy Manager on a pilot scheme which has been implemented. Three of our Senior Health Care Assistants have completed a Care Practitioner Course which includes obtaining skills of venipuncture, wound care, drug administration and documentation relating to delivery of resident center care; while under close guidance, assessment/exam and essay based. With myself as one of two acting mentors which has proven successful. Also when promoted to Clinical Lead (Medical), Juniper House was a new build. Units were set up by my team under my guidance.

Key Responsibilities

Ensure a high quality nursing care is delivered; Oversee and modify patient treatment plans as indicated by patient responses and conditions;

Work as part of a multidisciplinary team with regular meetings in order to provide holistic patient centred care which extends to their families and/or carers;

Identify, assess and manage risks to residents, staff and visitors, also to ensure compliance with Health and Safety legislation and rules;

Evaluate resident’s physical, psychological and social requirements;

Identify patient care requirements by establishing personal rapport with potential and current patients;

Assure quality of care by adhering to therapeutic standards; measuring health outcomes against patient care gaols and standards; making or recommending necessary adjustments;

Dealing with all complaints received which may be made by residents, relatives or professionals;

Interviewing staff, completing appraisals and supervisions;

Ensure relevant paperwork is current and up to date which applies to nursing allowance from the local Clinical Commissioning Groups (CCG) and Primary Care Trust (PCT);

Assess, discuss care requirements with funding bodies while adhering to Care Quality Commission (CQC) Standards;

Complete and update DICE assessments for each resident, in order to determine staffing also assess staffing is safe and adequate as residents requirements change;

Ensure the order process of monthly medication is accurate by liaising with General Practitioner, Pharmacists and Technicians in order to ensure process is run smoothly and accurately;

Order stationary/medical supplies/equipment ensure they are serviced accordingly, while keeping within budget provided;

Assessments of new potential residents at home/hospital/hospice. Completing a full assessment in order to determine which part of the home is suitable and to ensure current care needs may be met;

Arrange and attend regular Reviews with residents and relatives;

Supporting and educating residents and relatives through Palliative Care/End of Life when appropriate and communicating with the relevant Health Care Professionals ensuring that appropriate care and medication is put in place;

Oversee that Drug administration is completed in a timely accurate manor complying with the Nursing & Midwifery Council (NMC) code of conduct at all times;

Being on call, in order to provide support for Nursing Staff on shift;

While providing leadership and support to staff, acting as a mentor for new Nursing Staff. While arranging and leading training for Nurses and Health Care Assistants;

Completing regular night checks and audits;

Identify, develop and implement quality initiatives, monitor and audit all aspects of the delivery of care;

Leasing both with Deputy Manager and General Manager;

Continued Professional Development

Pain Management PICC Line Care IV Therapy

TPN Blood Transfusion PEG Feed

Colostomy & Ileostomy Care Male/Female Catheterization Vaccines

Venipuncture Coaching for Leadership NAPPI

Wound Care Introduction to Palliative Care Diabetes

Leadership skills Mentor Training Mandatory Training

Suprapubic Catheterization Dementia Training

Previous Employment

John Radcliffe Hospital 2008 – 2012

Position Held RGN

Ward 5 D is a Private Patient Ward which consists of 2 wards with 12 private rooms. Duties included providing patient centered care, general nursing duties, patient assessments, including neurological, cardiovascular, orthopedic, respiratory, gastrointestinal, maxi facial. Experience obtained IV, PICC lines, CVP lines, surgical/trauma wound care, tracheotomy, urinary catheters, colostomy and ileostomy care, NG tubes, pre and post op care, coordinating shifts and admitting/discharging patients. Educating patients and their families while liaising with their consultants and team on disease processes. Medical-surgical procedures and broad aspects of therapeutic regimens, including medication and pain management while providing patient centered care.

Patterson Health Care 2002 - 2007

Position Held BANK Health Care Assistant (HCA) (B and C Grade)

Areas worked on as a bank HCA include Bicester Cottage Hospital, Horton Hospital on Medical, Surgical, Minor Injuries Unit, Accident and Emergency, Orthopedic, Nursing and Residential Homes, also Psychiatric Units.

NHS Professionals 2003 - 2005

Position Held BANK Health Care Assistant (HCA)

Developed a range of experience within a Hospital environment, areas include, Medical, Surgical, Accident and Emergency, Rehabilitation Unit and Finnes Centre (Mental Health).

Employment continued;

Tru Tools 1995 - 2002

Position Held Partner

Tru Tools was established in 1983, duties included finances, management, customer services, liaising with suppliers. Sale of company was as a result of relocation to the United Kingdom.

Cross Africa 1991 - 1995

Position Held Import/Export Manager

This team consisted of 11 staff members; duties included liaising with existing and new clients. Overseeing all quoting, transporters, shipping lines and export companies. Also liaising with Customs Officials, authorizing debtors and credit applications and the development of systems in place.

Cross Africa 1989 - 1991

Position Held Freight Consultant

Main job function, receiving and dispatch of local cargo for Export over borders into African Countries. Arranging and packing of cargo for export, liaising with clients on regular basis. Processing Import and Export documentation, tracking vehicles, arranging Customs Clearance at borders. Quotes, Invoicing and closure of files. In 1991 I was promoted to Import/Export Manager.

Further Education

University Oxford Brookes University

Jack Straws Lane

Marston

Oxford

England

Coarse Diploma in Adult Nursing

Date Completed 17 January 2008

Further Education continued;

College Abington Whitney College

Whitney

Oxford

England

Coarse Apprenticeship into Adult Nursing

Date Completed December 2003

College Kempton Park College

Kempton Park

South Africa

Education

High School Windsor House Academy

Kempton Park

South Africa

Primary School Aston Manor Primary School

Glen Marrias

Kempton Park

South Africa

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