Sales, Customer Service

Kerry Metzger

*** ******** *******, *******, *******, T4B 3A4, 587-***-****, ********@*******.***

SUMMARY OF QUALIFICATIONS & EXPERIENCE

** *****, ****** *** *** and Gas Industry consisting of:

- External/internal EPCM and EPC sales

- Competitive bid preparation

-Internal Sales Team Management

-Warehouse management and shipping/receiving support.

Providing product solutions through Industry knowledge to 20-30 EPCM accounts simultaneously within the Calgary and Edmonton areas.

Energetic self-starter with strong communication and organizational skills who works both independently and in a team environment.

EMPLOYMENT PROFILE

AR Thomson Group (ARTG)

Outside Sales Representative in the field of Engineering, Procurement and Construction (EPC)

2010-Sept 2015

Establish and maintain Technical and Professional relationships with a new and existing customer base.

Developed and continuously upgrade working knowledge of ARTG product line to assure the Company is best represented at all times.

Introduce ARTG products and services within both Greenfield and Brownfield design scenarios to assure best technical fit for application.

Provide complete product knowledge related to installation and application benefits to assure immediate and long term equipment life.

Assure that clients have the opportunity to implement the best possible product relating to short term and long term cost savings,

Chair and Facilitate Technical Sales meetings between clients and manufacturers regarding progress and application.

Well versed in ARTG product line which include numerous fluid containment products.

Work together and provide positive feedback with the EPCM contractor to establish an ARTG ‘preferred product’ for design and field application.

Provide clients with equipment knowledge and technical support both individually or with the product line vendors. This is accomplished through face to face meetings or a lunch and learn environment.

Project Sales: Estimating and Quoting

2008-2010

Qualifying specifications, clarifications, deviations and detailing exceptions from various Client based and EPC companies.

Full study, review and prepare various bids for Field application and Design Team requirements.

Assuring that successful bids are correctly processed from initiation to closure related to order input, complete documentation and expediting delivery.

Worked closely with marketing team, product line vendors and product managers daily.

Provide input for product cost analysis and setting profit margin.

Represented ARTG at EPCM kick off and Client project meetings relating to fluid containment products.

Established and maintain strong business relations with new EPCM and Oil & Gas contacts.

Branch Manager/Inside Sales

2004-2008

Providing Customer Service Support by establishing Company Standards and Operating Procedures related to efficient pricing and product line knowledge for support systems including Inside Sales.

Establish and maintain effective and co-operative working relationships with the outside sales Team to assure that high levels of customer support and satisfaction are achieved.

Personally in charge of Managing Personnel in all areas of concern including Hiring and Terminating inside sales and warehouse staff.

Development of working relationships and partnerships between colleagues within the frame work of the ART Group of Companies.

Professionally answering and responding to daily telephone inquires assuring that client’s needs are properly addressed.

Addition responsibilities include; dealing with customer concerns by provide written quotes for technical queries, populating order entries, confirming deliveries have been completed, expediting orders assuring completeness and accuracy to assure customer satisfaction.

Shipping/Receiving

2002-2004

Ensuring completeness and accuracy of incoming and outgoing orders.

Proper product packaging for short haul and long haul deliveries with various delivery systems.

Professional working relationship with all individuals within ARTG local and remote sales teams.

Time management and organization in assessing and dealing with standard delivery and priority orders.

Develop and maintain a safe, clean and workable warehouse atmosphere.

Perform stock inventory cycle counts or periodic counts as required to eliminate product shortfalls.

EDUCATION & TRAINING

Synchronized Selling - 2012

Sales training course though Spectrum Training Solutions

Dale Carnegie - 2009

Effective Communications and Human Relations/Skills for Success

Technical Development and Training

Twelve Years of personal Industry and Product knowledge development with AR Thomson Group of Companies related to fluid containment products

SAIT – 2000

Apprentice Cooking

Crescent Heights High School, Calgary, Alberta

Grade XII General Diploma (1998)

ADDITIONAL

Proficient in the use of Windows Microsoft Office, Excel and Word

REFERENCES

Available upon Request

Contact this candidate