Patient Advocate-Specialty in Pharmaceuticals/Office Manager
Resume:
Caitlyn Litzler
CONTACT
acsabx@r.postjobfree.com
Sulphur Springs, TX
75482
WORK EXPERIENCE
Hopkins County Memorial Hospital
Feb 2014 Oct 2015
Community Service Specialist
Coordinated Pharmaceutical Patient Assistance Program
Implemented new requirement for indigent applicants to also apply for pharmaceutical assistance; this cut
down hospital indigent care costs by nearly $300 per indigent recipient.
Assisted patients in completing eligibility applications for Medicaid, Medicare, Indigent Care and
pharmaceutical programs and conducted eligibility interviews and calculations.
Managed medications for entire county indigent population: Initial applications, receiving and dispersing
medications, processing refills and renewals, etc.
Coordinated with physicians to ensure medication compliance
Tripled the number of patients receiving help from Pharmaceutical Assistance Programs.
Hopkins County Memorial Hospital
Feb 2014 Oct 2015
Patient Financial Services Specialist
Accurately completed daily cash-on-hand deposit for entire hospital, down to the penny.
Audited employee cash handling procedures and made data input corrections as needed
Created power-point to be used as training tool for Admissions Representatives to ensure that the
admissions process was consistent throughout department
Duties included answering questions about insurance (denials, auths, benefits, etc.), payroll deducts,
patient account audits, A/R, payment posting.
Scheduling and Coding Coordination
Implemented organizational structure of Business office logistics
Vault Construction Group
Oct 2011 June 2013
Administrative Specialist/Office Manager
Accounts Receivable
Accounts Payable
Payroll: including wage garnishment, taxes, etc.
HR: orienting new employees, filing state documentation of employment, etc.
Preparation for end-of-year taxes; Ensuring employees received W-2's, calculating numerical data for
accountant
Preparation of legal documents, such as liens
Reconciliation of multiple accounts
Negotiated pricing with vendors/contracted employees
Maintaining relationships with Administration within client companies.
Conflict resolution- this was a major part of my job; knowing how to effectively mediate and resolve conflicts
between: employees, employees and site managers, site managers and clients, vendors and
administration/employees
Any other duty assigned to me - Knowing that I pick things up quickly, my CFO expected that I pick up
anything he needed me to and effectively complete task.
Gorman Foy, Inc
July 2009 July 2011
Administrative Assistant
IT Services: Creating more efficient and organized CPU storage to allow for higher capacity of storage.
Assisting company owners and Administrators with project management, marketing, billing and any other
duty assigned to me.
General Clerical Duties
Answering multi-line phones
QUALIFICATIONS
Certified Community Health Worker
BLS Certification
Bilingual- Conversational Spanish
Registered Yoga Instructor
Mastery in Excel
Certification in Bookkeeping
Detail-oriented
Excellent Communication Skills
Natural ability to establish and maintain boundaries
EDUCATION
University of Texas at Dallas
Aug 2009 Nov 2012
Neuroscience/Health care Administration
*Actively pursuing completion on BS
University of Texas at Tyler
Aug 2007 May 2009
General Studies
Sulphur Springs High School
Aug 2003 May 2007
High School Diploma
REFERENCES
1. Kelly Foy, CFO Vault Construction Group
Phone: 972-***-****
2. Kim Cunningham, RN
Phone: 903-***-****
3. Nancy Sims, former supervisor
Phone: 903-***-****
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