Customer Service Sales

Patsy Martinez *** Cody Road

Ennis, TX *****

Mobile: 972-***-****

Email: ***************@*****.***

OBJECTIVE: Seeking a challenging career, where I can become an essential team member and implement my acquired skills.

QUALIFICATIONS: Ability to learn automated systems quickly and to multi-task, quick learner, self- starter, communicate at all levels, detail-oriented, customer service driven. Experience in accounts payable and receivables, inventory control, invoicing/billing, purchasing and price negotiations, scheduling, customer returns and complaints, new product evaluations, freight negotiations and scheduling freight pick up, multi-phone line, QuickBooks, number cruncher, AS 400, MRP, Ten key, copy and fax machine, scanner, knowledge of ISO procedures, some Word and Excel, and a dedicated employee.

PROFESSIONAL EXPERIENCE:

Ross Manufacturing New Braunfels, TX 12/1/2014 07/14/15 Independent Contractor/Customer Service Representative

Worked from home as a customer service representative, duties included, taking orders via phone, email, processing customer orders in QuickBooks, and then emailing orders to the manufacturing company where the products were manufactured and stocked, negotiated freight rates on all shipments, LTL or truck loads, book loads once price was negotiated and scheduled pick up.

Invoiced/billed out all shipments once paper work was received from the manufacturer, emailed customer invoices daily, scanned all documents pertaining to shipment into QuickBooks in customer file behind the invoice.

Polyguard Products Ennis, TX 03/08/2000 - 10/02/2014 Senior Customer Service Specialist/Manager

Performed duties and responsibilities in accordance with the established policies and procedures.

Processed purchase orders received from customers; responsible for 5 divisions.

Verified prices on purchase order and confirmed back to customer with correct price and ship date.

Worked with over 50 sales reps for 5 divisions.

Negotiated freight for all shipments and scheduled pick up for all shipments for the day.

Invoices processed daily and emailed or mailed out to customers daily.

Responsible for working with scheduling department to make sure product was made within lead times.

Handled customer complaints and return of damaged or wrong product shipped and with QC department if product was defective when received.

Responsible for coding all freight invoices for accounting department, and making sure if we had special price for shipments that we were billed correctly; also responsible for reviewing weekly billing received from a 3rd party freight company, reviewed for correct account codes, and billed with correct charges; if charges were incorrect would work with the broker to get corrected.

Responsible for running end of day reports and making sure all reports were balanced in both systems.

Patsy Martinez

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Responsible for reviewing all invoices for proper sales rep. code for commissions at end of month.

End of each month posted sales so everyone could see that this was an employee owned company.

Set up all new product codes in system and prepared paperwork for Engineering to establish costing.

Accounts Payable/Receivable

Inventory Control

Purchasing

General office duties

Sears Floor Covering (My Eco. Co.,) Ennis, TX 11/1999 - 3/2000 Assistant Manager

Sales in floor covering and window treatments

General office duties and banking

Supervised one employee

Scheduled appointments for measurements and installations

Quote jobs from measurements

Open and closed procedures

Print weekly signs and apply to products for sales

Run daily reports and file

Customer service

Atlas Sound Ennis, TX 9/79 – 6/99

Buyer/Purchasing Agent

Purchase raw materials

Maintain cost reductions

Work closely with vendors on quantity, pricing, and scheduling

AS 400 for order entry and inventory

Inventory Control--Year End Audits

Vendor scheduler

Maintained database files for Purchasing Department

Assisted Accounting Department at month end on reconciling cost records

Standard costing of material purchased

Cost saving projects

Scheduling of production lines

Basic human resources/hiring of employees and paperwork

Receptionist

Shipping and receiving procedures

MRP knowledge

ISO 9000 knowledge

Defective returns and new product evaluation

Cowboy Western Wear Ennis, TX 9/78 – 9/79

Store Manager/Sales Associate

Opening and closing procedures

Inventory control

Customer service

Patsy Martinez

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Sales

General office and banking

Purchasing of new products and stock items

Supervision of staff

Marilyn Belts and Bags Ferris, TX 7/74 – 8/78

General Office Clerk

Payroll of over 400 employees (3 yrs) manual

General office duties

Shipping (1 yr)

Receiving (1 yr)

Production piece rates

Receptionist (4 yrs)

EDUCATION: Graduated from Ferris High School, 1975 Navarro Jr. College 1976-1978, Business Management Attended numerous Purchasing Skill Seminars and Hazmat Training Seminars BUSINESS REFERENCES:

Steve Mathis 972-***-****

Brandon Davis 817-***-****

Titus Bracey 843-***-****

or Bob Weir

Jon Casey 980-***-****

PERSONAL REFERENCES:

Barbara Schwartz 214-***-****

Julie Dowd 903-***-****

Kay Huff 972-***-****

Annette Metcalfe 972-***-****

Edna Miles 214-***-****

Nancy Prewitt 214-***-****

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