Software Quality Assurance Lead

Balaji Rajakumar

Quality Assurance Test Lead Cognizant Technology Solutions

** ****** ** *** ** Madison, WI 53717

Phone: 608-***-**** ***********@*****.***

LinkedIn Profile

CURRENT ROLE:

Software Quality Assurance Test Lead for large projects/programs with 9+ years of proven end-to-end Test Management experience across the entire software development life cycle

Implemented large ERP QA releases for Financial, Lending (Loan Processing, Loan Documents) and Insurance (Life, P&C, Automobile) domains

Currently managing 6 QA releases per year and leading a team of 15-20 QA analysts

3+ years of experience in Mobile Testing of iOS and Android Native/Hybrid apps

SKILLS SUMMARY:

QA Expertise –

Software Test Management

QA Expertise –

Testing Types

QA Expertise –

Tools

Requirements Phase:

Review Business Requirements & Raise Clarifications

Test Planning Phase:

Test Plan & Test Strategy

Test Estimates & Staffing Plan

Test Design Phase:

Create Test Scenarios & Test Cases

Requirement Traceability Matrix

Report Test Design Progress

Test Data & Test Environment Setup:

Prepare & Validate Test Data

Ensure Test Environment Availability

Test Execution Phase:

Review Release Notes & Perform Smoke Test

Execute Scripts/Tests

Defect/Bug Tracking Root Cause Analysis

Report Daily & Weekly Status

Assess Go-live readiness

User Acceptance Test Phase:

User Acceptance Test Management

Review UAT Scripts

Setup Conference Rooms

Defect/Bug Tracking

Report User Acceptance Status

Test Closure Phase:

Test Summary Report

Test Process Improvement

Waterfall/Agile Scrum

Testing Experience:

Functional

System

Regression

User Acceptance

System Integration

Data Migration

Forms Validation

XML Validation

Web Services

Automation

Mobile

Responsive Web Design

Cross Browser

ERP Testing (NetSuite)

Test Optimization techniques:

Risk Based Testing

Orthogonal Array Testing

Shift Left Techniques

Tools/Technologies:

Microsoft Windows/Mac

Microsoft Office Suite

Microsoft Excel VBA

Microsoft .Net

Microsoft SQL Server

Java

HTML/CSS

Test Management:

HP Quality Center ALM

Microsoft Test Manager

Test Automation:

HP Quick Test Professional

Selenium

Selendroid

Mobile Testing Tools:

Mobile Devices

(iOS & Android)

Mobile Simulators & Emulators

Other Tools:

Adobe PDF Pro

Paloma Print

ERP NetSuite Software

EMPLOYMENT HISTORY:

Company Name

Designation

Work Address

From

To

Duration

Cognizant Technology Solutions

Promoted To:

Quality Assurance Test Lead

CUNA Mutual Group

5710 Mineral Point Rd,

Madison WI 53705

May 2011

Present

4 Years &

2 Months

Cognizant Technology Solutions

Promoted To:

Senior Quality Assurance Analyst

Chennai, India

Oct 2009

April 2011

1 Year &

6 Months

Cognizant Technology Solutions

Promoted To:

Quality Assurance Analyst

Chennai, India

Aug 2006

Sep 2009

3 Years &

1 Month

Cognizant Technology Solutions

Quality Assurance Analyst Trainee

Chennai, India

Jan 2006

July 2006

6 Months

WORK EXPERIENCE:

Project 1: Lending Forms Optimization® – ERP NetSuite Implementation & Forms Automation

Role: QA Test Lead

Client: CUNA Mutual Group – Madison, WI

Project Timelines: June 2013 to Present

Project Description: CUNA Mutual Group is a leader in providing financial, lending & insurance solutions to Credit Unions and its members worldwide. One such solution is LOANLINER® DOCUMENT SOLUTIONS. Lending Forms Optimization is a multi-million dollar project which focuses on revitalizing CUNA Mutual Group’s LOANLINER lending and payment protection business. It was implemented in 2 phases. The scope of Phase 1 was to implement NetSuite as their front end system which replaces their legacy system OMS (order management system) for ordering lending and insurance forms. Phase 2 was to automate the process of fulfilling & generating the documents via xPression software which eliminates the existing manual process.

Responsibilities:

Lead the QA effort for ERP NetSuite & Forms Automation projects

Lead a team of 15-20 offshore resources with daily status calls & co-ordination

Worked in Waterfall/Agile methodology

Performed Functional, System Integration, Data Migration, Form Validation testing efforts

Review all Testing Deliverables (Test Plan, Test Estimates, Test Cases, Daily Status Reports)

Worked with Automation team to automate reusable flows for regression testing & executed automated scripts as part of Test Execution using HP QTP

Worked with Performance testing team in load, stress & volume testing

Co-ordinated the end to end testing lifecycle of the project with various teams – Business, IT, Third party vendors (Baker Tilly, Go Virtual office, EMC)

Requirement Analysis, Test Planning, Test Estimates & Resource needs

Test Management Tool – HP Quality Center ALM (Requirements, Test Cases, Defect Tracking, Daily & Weekly Status Reporting)

Total Test management for the Project and tracking activities to completion and managing Issues and Risk that occur during the Pre and Post Upgrade testing

Involved in UAT phase to help the business users track bugs/defects

Provided inputs for testing in Production readiness document to decide GO/NO-GO status

Project 2: Smartphone Loans® & AskAuto® Mobile app - loanliner.com®

Role: QA Test Lead

Client: CUNA Mutual Group – Madison, WI

Project Timelines: June 2011 – May 2013

Project Description: loanliner.com® is a web enabled lending tool from CUNA Mutual Group used by credit union members to apply for loans online. CUNA Mutual Group wanted to expand loan applications for mobile platform. With Smartphone Loans® technology and AskAuto® mobile app, the credit union members can apply for a loan anytime, anywhere while enjoying a faster, more customized loan application experience. The AskAuto® mobile app shows personalized loan rates based on the car dealership location where the user is shopping. Since 2011, members have used our Smartphone Loans program to apply for over $2 billion in loans using a mobile device. And volume has doubled in just the last year!

Responsibilities:

Lead the QA effort for implementing Smartphone Loans® technology and testing AskAuto® app

Lead a team of 8 offshore resources with daily co-ordination of status reports

Performed System & Mobile testing for the AskAuto® app

Used variety of Mobile Devices (iPhone, iPad, Samsung, Google Nexus 7) for testing

Used Mobile Simulators & Emulators to capture obvious bugs/defects in 1st round of testing

Used Google Maps, MTestLocale to test the location based services of the AskAuto® app

Went to Car Dealership in Madison WI area to test the location based services to view whether the user are able to get personalized loan rates

Worked with the Performance engineering team to test for security and performance issues

End to End test management for the project with HP Quality Center ALM

Involved in training and supervising QA analysts, set goals, report on staff performance.

Project 3: loanliner.com® - Online Lending

Role: Multiple Roles - Senior QA Analyst, QA Analyst

Client: CUNA Mutual Group – Chennai, India

Project Timelines: Aug 2006 – May 2011

Project Description: loanliner.com® is a web enabled lending tool from CUNA Mutual Group used by credit union members to apply for loans online. loanliner.com® blends seamlessly with the credit union's website. loanliner.com® automates the online loan submission process. The focus of this project is to enable a Credit Union to build their individual loan application with various Protection options, Decision options, Document sets, Calculator and a link for the member to submit their loan request. The various modules associated in this project are Order Fulfillment, Folder Manager, Site Builder, Presenter and Report Manager. ORDER FULFILLMENT is an internal tool used by CUNA Mutual to set up the loanliner.com® service for Credit Unions. The loan forms and protection packages are customized in SITE BUILDER. PRESENTER application is used to submit the loan forms. FOLDER MANAGER is used by the loan officer to submit the loan form through presenter on behalf of the member. REPORT MANAGER is a tool used to generate different types of report for the Credit Unions depending upon the products the credit union possess.

Responsibilities:

Worked as senior team member to review business requirements and raise clarifications

Prepared Test Plan, Test Strategy, Test Estimates, Staffing Plan, Test Cases, Test Summary report

Performed Test Execution of all functionalities and used HP Quality Center ALM as the test management tool

Performing root cause analysis of the defects/bugs

INNOVATIONS:

QC Xtractor – Developed a tool in MS Excel to automate the process of generating Daily & Weekly status reports from Quality Center. The tool will extract test cases & defect details to generate clear and concise reports for the project team. Technology: VB Macros using QC API.

Live-Status Report – Developed a tool for CUNA Mutual Group testing management to show the current status of all testing projects in one single repository. Technology: VB Macros

AWARDS:

2010 – Innovator of the year (Developing QC Xtractor and providing value-adds)

2011 - Above & Beyond Award “Inspirational & Outstanding Contributions beyond the Call of Duty”

2011 – loanliner.com® Elevation Program & Equip Project Award

2012 – loanliner.com® PCI Project Award

2014 – LFO NetSuite Implementation Project Award

2015 – LFO Forms Generation Project Award

2015 - Shining Star Award (For contributions toward Mobile Automation analysis for CUNA Mutual Group)

2015 - Sparklers Award (For the contributions towards creating a tool called Live Status Report)

CERTIFICATIONS:

No

Name of Institution

Certificate

Year

1

AICPCU

(American Institute for Chartered Property Casualty Underwriters)

INS 21: Property And Liability Insurance Principles

2008

2

AICPCU

(American Institute for Chartered Property Casualty Underwriters)

INS 22: Personal Insurance

2009

3

ISTQB

(International Software Testing Qualifications Board)

ISTQB - Foundation Level

2009

4

LOMA

(Life Office Management Association)

LOMA 280 Principles of Insurance

2014

5

GAQM

(Global Association for Quality Management)

CMAT – Certified Mobile Application Tester

2015

EDUCATION:

Title

College/University

Year

Bachelor of Technology in Electronics and Communication Engineering

Pondicherry University

2001 - 2005

XII

Petit Seminaire

Higher Secondary School

1999 - 2001

X

Petit Seminaire

Higher Secondary School

1999

WORK VISA:

Visa Type: H1B; Visa Renewal: Need to apply for renewal by Nov 2015.

Employment Authorization Card: EB2 Application Filed with Dept. of Labor (Priority Date: 07/16/2015)

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