Customer Service Technician

Professional Summary

Technically skilled, analytical, goal-oriented associate with over 8 years of experience in telecommunications/surveillance systems installation, integration, and cabling. Highly energetic and ethical self-starter, with excellent problem solving capabilities, professional communication skills, and proven ability to multitask effectively and produce desired results.

Current Work Experience 2014 - Present

Endeavor Communications/AT&T Digital Life, Field Service Technician.

oResponsible for installation, preventative maintenance, and repair dispatches in the field

oEfficiently installs indoor and outdoor security system equipment

Cabling, cameras, sensors, keypads, thermostats and sirens

oEffectively communicates with AT&T Customer Service to ensure proper functionality of all security equipment and provides troubleshooting assistance when needed

oEducates customers on proper use of security system management tools

oMaintains and provides daily report of all security equipment inventory to management

oGenerates additional sales at time of installation by assessing customer needs and upselling security system equipment/management tools

Previous Work Experience

Chickasaw Nation Industries/WPAFB, Telecommunications Technician 2006 – 2013

oWas responsible for professional installation of network cable/fiber/phone lines

oCorrectly assembled racks in CERs/properly executed cable/copper splicing

oEnsured proper functionality of all telecommunications cabling/equipment and provided troubleshooting assistance when needed

oProficiently used a wide variety of telecom installation tools

Including 3M Squared and 710 Splicing Kits

oRead and understood telecom blueprints in order to manage projects to completion

DirecTV/Skylink, Home Installation Technician 2005 – 2006

oProvided excellent customer service through installing, troubleshooting, maintaining, and upgrading DirecTV products and services

Installed cabling, satellite dish and phone lines/cross connects

Educated customers on proper use of DirecTV equipment and services

Education

Graduated from Jupiter High School (Jupiter, Florida) 1993

Certifications/Trainings

BICSI Certification, Installer II, Copper

Confined Spaces Training

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