Customer Service Manager
Resume:
JAMIE KIRKEBY
*********@*****.***
SKILLS: Word, Excel, PowerPoint, Internet Research, 75WPM, 7000 Numeric/Alpha-Numeric, Data Entry, Outlook, QuickBooks, HotDocs, Timeslips, Calyx Point, Google Email
EDUCATION: 5/2002 California State University Sacramento, B.S. in Recreation and Leisure Studies
2000 Coordinator for Project PLAY (Play-Oriented Lifetime Activities for Youth) for children with disabilities. Project PLAY is a fitness and leisure program for individuals with disabilities that also trains parents, legal guardians, and other family members to provide follow-up instructions and support for program participants in the home.
EXPERIENCE:
8/10/2015 to 9/11/2015
Hightide Settlement Services, LLC Document Preparation Coordinator $21.00
Coordinate with law firms to prepare real estate deeds or other document review on behalf of our clients on a national basis
Ability to explain work flow and vendor requirements to document preparation law firms
Provide excellent customer service
Ability to work in a team environment and in a rapidly changing work environment
Maintain current knowledge of changing systems and procedures specific to the job responsibilities
Develop and maintain solid working relationships with internal and external customers
Provide timely updates and feedback to the Manager regarding needed changes in workflow and procedures
Continuously work with the Department manager to meet and exceed monthly goals set by clients
Meet or exceed monthly document review productivity requirements
4/25/2006-5/26/2010; 9/7/2010-2/12/2015 LoanDocSolutions/Highland Law Loan Document Specialist $28.00
Responsible for assembling and proofing real estate mortgage loan documents on a deadline, using automated document software
Detail-oriented –proofread and QA documents for accuracy and completeness
Customer-friendly interact with clients and vendor partners to aggregate information for escrow
Employee training
Brochures for tradeshows set up
Administrative support as needed
Research
Coding/Redlining to make sure documents are in compliance
Set up documents
Legal assistant
6/1/2010-9/3/2010 Ovation Home Loans Loan Set Up $19.00
Prepare disclosures/re-disclose
Cancel/Deny of Files
Set up loan files for delivery to Processing
Set-up folder
OFAC
Exclusionary list
Print GFE/Sub. fee sheet
Open Title and Escrow
Review loan
Cancelling and Denying dead loans
Credit Package/ File Creation
FHA Case # Assignment; FHA GSA; LDP; CAIVERS
Releasing FHA Case Numbers
Processing GFE/ TIL’s on un-sold borrowers.
Exhibit observable sense of urgency in the execution of all job functions and duties.
Meet or exceed company levels of customer service delivery
Review, print, stack and audit files as necessary
Perform data entry of information into system
Run reports as required and necessary
Maintain daily log
Communicate professionally and effectively with Loan Officers and Processors as appropriate and necessary to ensure the efficient flow of work in department
Maintain acceptable levels of data integrity and quality in execution of job functions
Perform other duties as assigned
8/2004-11/2005 Venture West Funding Loan Coordinator $30,000.00/year plus $15 bonus
Assemble pre-qualification of loan packages, including completing loan applications and loan set-ups and ordering credit and other required reports
Day-to-day management of the Loan Officer’s active pipeline
Proactively serve as a liaison between Loan Officer, Borrower, Realtor, Lender, and VWF’s Loan Processors
Work on marketing materials to gain more prospects
10/2003-4/2004 Nationwide Lending Jr. Processor $18.00/$10 per file bonus
Assist the Sr. processor by ordering and following up on key documents to prepare loan documents for escrow
Ensure that all documents are accurate
Interact with borrowers, insurance companies, banks, loan officers, and investors
Contact this candidate