Customer State University
Resume:
CiShawn Marie Dunham
Detroit, MI 48224
******.*******@*****.***
OBJECTIVE
A driven, goal-oriented team player eager to apply my Bachelors of Science degree in Business Administration with a concentration in Management Information Systems to a career with a company that rewards initiative and superior performance with long-term opportunities for professional growth.
SUMMARY OF QUALIFICATIONS
Balanced a budget between 100k-250k
Build and established an excellent Customer-Client Relationships with Vendors, Brokers and Real Estate Agents
Evaluate potential homeowners’ mortgage loans such as DTI, PTI, the length of employment and etc. to determine if qualified for the house
Interviewed potential candidate for future positions
Knowledgeable of accounts payable/accounts receivable.
Managed a group of 20 or more people
Processed departmental employees’ payroll, leave of absence, vacation, FMLA and etc.
Scheduled departmental meetings and travel arrangements for the directors, managers and other departmental employees.
Set a six month record on closing the mortgage loans with a zero error rate
Trained employees the proper mortgage loan processor procedures
EDUCATION
Fayetteville State University Fayetteville, NC
Bachelors of Science Degree in Business Administration
Concentration in Management Information Systems
AACSB Association to Advanced Collegiate School of Business
Graduation Date: May 2012
Wayne County Community College District Detroit, MI
Associates of Arts Degree in Liberal Arts
Graduation Date: May 2008
CAREER PROFILE
Senior Advisor July 2014-present
Aerotek/General Motors Customer Assistance Center Warren, MI
Receiving outbound call from customer who are having issues with their vehicles
Scanning VIN (Vehicle Identification Numbers) to see if they have more than one case open
Coordinating with the dealership to determine why the component(s) had failed on the customer’s vehicle
Educated the customer on their vehicle warranties
If customer is seeking cost assistance, the advisor have to find the best solution possible
Ensuring that all of the recall notices, customer satisfaction programs and special coverage are honored at dealership
Process reimbursement checks for customer and offer goodwill policies as needed (maintenance letter, accessories certificates, CCL an etc.)
TPT January 2014-July 2014
Chrysler Group LLC Warren, MI
Assembling knuckles for the RAM 1500
Put oil brake lines into the chassis of the RAM 1500
Final Inspections of the RAM 1500
Installing the RAM tool boxes
Underwriting Support Specialist January 2013-November 2013
United Shore Financial Services Troy, MI
Order On-line Bank Statement Re-verifications
Review Federal and State Disclosures for Compliance to Company Policy
Order online verifications of income
Order on line appraisal re-verifications (AVM’s)
Order FHA and Conventional Mortgage Insurance
Resolve problems with on-line orders
Upload documentation received into paperless
Student Office Assistant February 2012-May 2012
University of Detroit Mercy Detroit, MI
Provided ticket information for the University of Detroit Mercy Titan Athletic teams and other events that occur at Calihan Hall
Processed tickets purchases over the phone and internet.
Answered multiple phone lines
Typing, filing and mailing all Titan athletic merchandise
Student Office Assistant August 2009-December 2011
Fayetteville State University Fayetteville, NC
Performed general clerical duties to include faxing, photocopying and filing for the Office of the Registrar
Answered multiple phone lines and transfer calls to the appropriate staff
Supported professional staff in the office operations and help with special projects
Assisted students in registering for classes and answered general questions regarding credit hours.
STUDY ABROAD EXPERIENCE
Senior Student Ambassador to India Fall 2007
Wayne County Community College District Detroit, MI
Learned about the culture and history of Mumbai (Bombay) and the country of India
Studied at the Reserve Bank of India, National Bank of India, Bombay Stock Exchange and the Economic Systems at the University of Mumbai
Learned about the India’s Department of Commerce at the Hassaram Rijhumal College of Commerce and Economics
INTERNSHIP EXPERIENCE
Business Operations Intern Summer 2012
University of Detroit Mercy Detroit, MI
Processing Change order to increase or decrease accounts to pay the vendors
Accounts Payable and Accounts Receivable, Creating a new PO for new vendors
Processing key requisitions for all three campuses
Processing invoices for Blanket and Individual PO’s and payroll for the departmental employees
COMMUNITY SERIVCES
After School Program Mentor January 2012-May 2012
Gesu Catholic School Detroit, MI
Signed in all Gesu Catholic School Student After Program
Facilitated students grades first thru third in their homework during homework hour
Escorted the after school program students to the restrooms and to meet their parents
Facilitated students in the educational games and other activities.
AWARDS, HONORS & ORGANIZATIONS
Associated Justice for the Fayetteville State University’s Student Conduct Board ( 2011-2012)
Outstanding Service Award for the Fayetteville State University’s Student Conduct Board ( 2011-12)
Dean’s List at the Fayetteville State University (2010-2011)
Member of the Fayetteville State University’s Association of Information Technology Professionals (2010-12)
Member of the Fayetteville State University’s Bronco Hall (2010-12)
Member of the Fayetteville State University’s Pre-Law Society (2010-12)
Treasurer of the Fayetteville State University’s Society for the Advancement of Management (2010-12)
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