Manager, Customer Service, Operations, Manufacturing, Director

KEITH N. SO'BRIEN

**** ********* *****, ***** ********, GA 30087

478-***-**** / *********@*****.***

CAREER OBJECTIVE

To achieve a progressively challenging position with a reliable organization that offers upward career mobility, professional advancement and a stimulating, competent team environment. My skill sets are:

Business Strategy: Planning, Governance, Innovation, Product & Marketing Strategy.

Operational Excellence: Process Optimization, Program & Portfolio Management.

Customer Interaction: Customer Relationship Management (CRM), Customer Insight & Value.

Technology Optimization: Strategy & Planning, Methodology, Architecture / Requirements Definition.

Technology Execution: Project Management, Design Requirements, QA / Testing.

Human Capital Management: Change Management, Organization Design, Workforce Training.

PROFESSIONAL BACKGROUND

Operations Director May 2010 – present

Great Dreamers, LLC, Orlando, FL Professional Speaking Firm

Currently manage & direct the complete operations of an international motivational speaking company including developing staff & customer presentations, databases, online & in-person seminars. Resolved & troubleshot customer issues, increased sales & bookings, collected revenue & developed registration procedures for all events. Currently work with clients, customers & staff to resolve internal and external problems and to increase, monitor & resolve influx of revenue.

Owner / Senior Consultant April 2000 – present

The Hourglass Group, Huntsville, AL Management Consulting Firm

Provide eBusiness and eManagement consulting for a variety of companies & individuals. Manage & promote several clients using traditional methods, social media & custom marketing strategies in order to achieve greater market visibility & career growth. Developed corporate & medium to small business initiatives to fund clients. Streamlined client operations for increased profitability. Developed internal business systems to provide my clients with 1) cost-effective tools, 2) new ideas & 3) cost reduction. Developed sales tools to increase clients’ revenue, boost market visibility & generate new leads.

PC SALES SUPERVISOR October 2002 - April 2005

Dell Inc., Austin, TX PC manufacturer

Managed all facets of PC sales for Dell Computer in a retail environment, and was responsible for all staff sales activity in Columbus, OH. Sold Dell retail PC products; ensured monthly kiosk sales goals were met by consistently achieving and exceeding attainment goals. Prepared weekly staffing schedule and weekly business recap reports. Delivered new hire and refresher sales training. Maintained constant awareness of market conditions and competitors' products and pricing. Coordinated on-site operational issues, handled new product transitions and resolved store technical issues. During my tenure took both Columbus stores (Tuttle Crossing Mall & Polaris Fashion Place) to a #1 revenue position nationally. Used MS Office Suite extensively to perform job duties and to prepare Dell regional management reports.

PROGRAM MANAGER August 2000 - January 2002

Mid-South Electronics, Inc. Gadsden, AL Electronics Manufacturing Services

Managed all business and manufacturing aspects of a customer program to effectively achieve divisional revenue and manufacturing objectives. Duties included DFM review, NPI costing, engineering documentation, issue resolution, ECO management, Oracle MRP interaction & financial reviews.

SENIOR PROGRAM MANAGER / Consultant January 2000 – August 2000

EFTC, Wilmington, MA Electronics Manufacturing Services

Managed a medium-sized electronics contract manufacturing company. Developed business plans & marketing strategies. Provided business and process solutions. Researched, planned and implemented operations capacity enhancement solutions. Collaborated with upper management and division staff to increase productivity and augment core competencies. Used Oracle MRP system to support manufacturing objectives.

PROGRAM ADMINISTRATOR April 1991 - June 1999

Sanmina-SCI Corp. Huntsville, AL Electronics Manufacturing Services

Interfaced with corporate, plant management and divisional staff to manage and administer key domestic and international customer programs whose revenue base reached $1.2B per fiscal year. Monitored product costs, developed new product pricing, managed monthly finance, A/R and A/P issues to resolution. Order management and PC hardware sales supplemented day-to-day activities. Used MS Office Suite, MS Project, and MS Outlook extensively to perform job duties.

SALES ADMINISTRATOR / SUPERVISOR September 1990 - March 1991

Supervised sales order acceptance, entry and release for entire division. Coordinated with corporate contracts, exports, manufacturing, division staff and management to administer product sales of $40M per fiscal year. Developed bookings, sales, financial reports and graphs as necessary for upper management.

MANUFACTURING ENGINEER September 1984 - August 1990

NPI (New Product Introduction) from customer DFM (Design for Manufacture) to floor release. Supported electro-mechanical assembly and electronic test areas and was involved in all aspects of United Airlines ATB ticket printer - design, production, tooling, ECO's and field support (extensive domestic travel). Developed manufacturing processes, created workstation layouts to improve process efficiency.

EDUCATIONAL BACKGROUND

Capella University – M.B.A. in Project Management (in-process)

Oakwood College – B.S. in Mathematics

University of Alabama in Huntsville – B.S. in Industrial Engineering

TECHNICAL SKILLS

1Software - MS Office Professional Suite – specializing in Word, Excel & PowerPoint, MS Project.

2Hardware – Intel & AMD CPU based motherboard digital and analog troubleshooting.

3Operating Systems – Apple OS X, MS Windows.

SUPPLEMENTAL LIFE SKILLS

National Management Association - Officer / Member

Junior Achievement & United Way- Counselor /corporate volunteer

REFERENCES

Excellent personal and professional available upon request

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