Sales Customer Service

CURRICULUM VITAE

NAME : Janis Mary-Anne McCabe

MARITAL STATUS : Divorcee

DATE OF BIRTH : 23 June 1958

DEPENDENTS : None (Son & daughter both independent) E-MAIL : *****.******@*****.***

CELL : +27-82-466-****

POSTAL ADDRESS : PostNet Suite 417

Private Bag X1

DIE WILGERS

0041

NATIONALITY : South African

QUALIFICATIONS : Matric, Springs Technical College, 1983 ITEC Diploma (with credit) – Aesthetician

NQFL4 for Estate Agents

Neuro Linguistic Practitioner & Life Coach – Mental Combat SUBJECTS AT SCHOOL : English, Afrikaans, Accountancy, Business Economics, Typing, Bible Study

COURSES :

NLP – Neuro Linguistic Practioner & Life Coach : Mental Combat- Reg.Member of Comensa – 2012

Estate Agent : NQFL4 : RPL : Ditasa : 2010

Obtaining the Mandate & Sellers : Network Training : 2010

Time Management & Goal Setting : Network Training : 2010

Residential Rentals Course : Assessment & Training Centre : 2009

JDE – (Oracle): Super User & Trainer : JDE at CN : 2008

CN Mentorship : CN Business Furniture : 2007

MS Office: Word, Xcell, Powerpoint : Dynamix : 2006

Interpersonal Skills & Motivational Seminar: Anton vd Post & Brian Abbot : 2005

High Performance People Training – Employment Relations: Integrated Labour Solutions : 2004

Financial Management for Non-Financial Managers: Wits Business School : 1991 TERTIARY : Beautico Beauty School :

ITEC Diploma - Aesthetician, (passed with Credit)

Physiatrics, Aromatherapy, Reflexology

ATTRIBUTES :

Well organised, use initiative & am comfortable working independently or in a team.

Cope positively under pressure, meeting deadlines.

Co-operation, support, harmony, involvement & innovation are very important to me.

Have leadership, facilitating, deploying, guidance, motivating qualities

Adaptable

Confidently liaise with corporate companies as well as small companies.

Composed, good listener.

Fully bilingual (read, write & speak) - English & Afrikaans

Good human relation qualities

HOBBIES : Outdoors, Hiking (Back-packing), arts & crafts 2

EMPLOYMENT HISTORY

COMPANY : Cecil Nurse Business Furniture

DESIGNATION : Space Planning – Autocad ; Admin Support ; PA functions PERIOD OF EMPLOY : June 2013 – April 2015

CONTACT PERSON : Lynn Potgieter 082*******;

Bheki Mdhluli : 072-***-**** / 082-***-**** & Louise Bezuidenhout – 082-***-**** Job description :

Design and plot office furniture layouts on ”Autocad 2014” – small offices – large projects o This was done on a temporary basis whilst designer was on maternity leave and when she is on training.

Administrate and coordinate sales order process from inception to despatch o Ensure orders are processed and executed in the appropriate lead time. o Communicate and coordinate with different suppliers to deliver in the given time frame o Run weekly reports on orders

Co-ordinate with Planning & Dispatch.

Communicate with sales consultants re progress/status pertaining to orders o Drive to achieve invoice targets set for Branch: o Customer service and liaison.

COMPANY : Caxton Community Newspapers - Training Centre DESIGNATION : Training Coordinator

PERIOD OF EMPLOY : Feb 2012 – March 2013

April & May 2013 : 2 months at The Rekord, Pretoria – community newspaper : Caxton (Capital Media) : Advertising Sales

Responsibilities:

Organize internal training programs & conferences

Liaise with facilitators & line managers re location, times, program, facilities. Set up & coordinate : facilities, all participants & probable delegates. All necessary preparations: venue, accommodation, training material, delegates, etc. Schedule, promote & provide information on workshops offered, what participants can expect to learn, required pre- requisites.

Manage the training records, evaluations, accounting costs, etc. Archive records of training, course content, number of students, results, feedback, etc. Secretarial & administrative duties

Facilitate with training

COMPANY : Business Furniture Solutions

DESIGNATION : Sales

PERIOD OF EMPLOY : Jul 2010 – Aug 2011

REASON TO RESIGN : Relocated back to Gauteng end of August 2011 Promote sales of business furniture: Canvassing, developing new business, calling on customers, site measurements, space planning, determining customer needs, quoting, sales processes, servicing clientele all the way through to installations where required, & after sales care. All very much the same as duties exercised at CN Business Furniture

(see below).

No fixed or measured targets. BFS attempted a trial venture to measure the possibilities of establishing a Cape Town branch.

Target market : From home offices to corporate companies. COMPANY : Team Property Cape – Remax Property Associates DESIGNATION : Residential Sales & Letting Agent

PERIOD OF EMPLOY : Jul 2009 – Jun 2010

3

Listing.

Property showhouses.

Client liaison & property viewing.

Full property inspections : ingoing & outgoing – Rental. Contracts & all forms/paperwork pertaining to rental or purchase of property. COMPANY : Cecil Nurse Business Furniture

DESIGNATION : Corporate Sales

PERIOD OF EMPLOY : Feb 2002 – Jun 2009

CONTACT PERSON : Lynn Potgieter 082*******; Sihaam Moerat 084*******; Bheki Mdhluli : 082-***-**** & Louise Bezuidenhout – 082-***-**** ACHIEVEMENTS : Sales consultant, executive sales consultant, co-branch manager, acting branch manager, sales administration manager (departmental). Secured a number of incentives. TARGETS : Targets were based on season & area.

TARGET MARKET : From small home offices to large corporate companies JOB DESCRIPTION :

Presenting the quality of professionalism, meeting deadlines, customer service is a core part of this industry SENOR SALES CONSULTANT: CAPE TOWN BRANCH : (October 2008-June 2009) – Relocated to Cape Town & was fortunate in that CN created a position for me as Corporate Sales Support Consultant & sales. Also sales support of large key accounts at the Cape Town branch : Space planning, quotes, customer care – pre & after sales, co-ordinating with suppliers, large installations. Sales : consulting, space-planning, developing new business & servicing existing clientele.

ADMIN MGR : JHB BRANCH : (from Oct 2006 - 30 Sept 2008) – Relocated to Cape Town o Managed a team of 10

o Involved in the design set up of the Sales Module of the new system : Oracle (JDE) o Super User, trained end-users on the Sales Module

Managed subordinates in the smooth operation of the Administration function responsible for the achievement of the Company’s profit objectives & assistance to the Branch Manager.

Achieve invoice targets set for Branch:

Run daily reports on orders

Co-ordinate with Planning & Dispatch.

Liaise / co-ordinate with Suppliers

Customer Service

Training: on existing & new products.

EXECUTIVE SALES CONSULTANT – (FEB 2002 – JUN 2004)

Calling on clients, small & corporate

Communicating at all levels : general staff to CEO levels

Survey & identifying client needs

Design & layouts of floor plans

Full presentations

Showroom sales

ACTING BRANCH MANAGER – (JUL 2004 – FEB 2005 – NELSPRUIT BRANCH)

- stood in whilst no manager. Did not accept offered position, re Area

Development & maintenance of business opportunities & controls

Responsible for achieving set financial targets

Achieve objectives

Staff responsibilities : training, and all other staff related issues

Ensure customer service levels are maintained well

Control of expenses & operating profits

Logistics, Stock control, Monthly branch reports, Trip scheduling : deliveries Company : Global Business Consultants t/a

Create-a-lifestyle

(Company assisted SMME’s obtaining financial & export incentives from Government)

Designation : Marketing Executive

Period of employ : 2001 – Jan 2002

4

Reason for leaving : Unstable conditions

Contact : Company has dispersed

Job Description :

1. Marketing Executive: Export incentives, export development – assisting clients to export their products.

: product evaluation – assessments of export readiness, assessing markets, country & market reports, marketing plans, marketing & export of products on client’s behalf. Assessments of export readiness. International buying forums. Market researches; strategies. International exhibitions & incentives (DTI) & freight arrangements (incl. AGOA & EUR1). Reference : Margaret Hough : 083-***-****

2. Andrè Nel - (Architect) : adhoc basis, accounts, reconciling, proposals, tenders – specifications & advertising, contracts.

Assisted with site measurements & project management administration Tel: 082-***-****

COMPANY : Cecil Nurse Business Furniture

DESIGNATION : Manager : Sales Support, Logistics, Admin PERIOD OF EMPLOY : March 1994 - March 1999

REASON - LEAVING : Voluntary

Had prospects of commencing own concern in the beauty environment – however, funding thereof failed

JOB DESCRIPTION :

Started as SALES CONSULTANT -

Calling on clients

Analysis & advice to client on type of furniture required to fit need & floor layouts

Full presentations: scale draughting & colour representation

Showroom sales

Promoted to SALES MANAGER -

Managed a sales team

Product training

One on one meetings

Assisting, coordinating, monitoring, motivating

Client visits (with sales consultant)

Reports, meetings, etc.

Promoted to CO-BRANCH MANAGER: sales support, logistics, admin

Client care - after sales

Showroom sales care

Showroom care

Admin personnel

Service team coordinating

Stock control

Budgeting, meetings, reports, etc.

COMPANY : Medimo – Woodmead, Jhb – (Medical administrators) DESIGNATION : Marketing Administrator

PERIOD OF EMPLOY : 1993 - 1994

REASON - LEAVING : Voluntary, very insecure & negative working conditions CONTACT PERSON : Company closed down - liquidated

5

JOB DESCRIPTION : Started as MARKETING ADMINISTRATOR :

* All market related aspects * Designing of brochures

* Liaison with medical aids re benefits * Layout & preparing of

* Coordinating with consultants presentation slides Marketing division closed due to lack of funding became CLAIMS ADMINISTRATOR:

Handled toll-free line for customer complaints & did follow up

Controlled all incoming claims for processing

Maintained member & service provider database

COMPANY : Kelly Girl, Pretoria

DESIGNATION : Various secretarial duties

PERIOD OF EMPLOY : 1992 - 1993

CONTACT PERSON : Temp Consultant

JOB DESCRIPTION :

Performed various secretarial tasks at various companies & at the Kelly office. COMPANY : Medscheme (Pty) Ltd - Randburg,

(Medical Aid Administrators)

DESIGNATION : Marketing Administrator

PERIOD OF EMPLOY : May 1988 - April 1992

REASON - LEAVING : Voluntary

CONTACT PERSON : Mark Hollis (at Head Office)

JOB DESCRIPTION :

Started as MARKETING SECRETARY to the Marketing Manager : Promoted to MARKETING ADMINISTRATOR:

Managed the administration division of the Marketing Department

Obtain competitive information for comparison purposes when preparing / presenting proposals.

Cost analysis for companies (clients) on request Compiled & presented in-depth marketing reports on national level reflecting branch & product status & performance versus targets

- Reports on client service per product national level

Monitoring marketing database & progress re consultants

Assisted Group Marketing Manager with the projecting of the annual budgets & targets on a national level

Monthly status reports re company/product movements

Client liaison : new business & existing clients in the private sector

Marketing of medical aid to companies & individuals

Layout & compilation of detailed proposals (professional) to public & private sector

System administrator re computer network ( our section )

Trained new users to the system

6

OTHER :

Kelly Girl : Various secretarial tasks

Sanlam Broker Services : 1985 – 1987

Clerical : Liaison with clients & brokers

Prepared insurance quotations

Prepared & processed all new policies

Policy services - all queries & history, loans, policy surrenders, lost policies, affidavits, policy changes, etc.

Ole Consultants : 1985 Personal Assistant to Managing Director (Temporary position) Business entailed Financing, Property & development -

(tenders, proposals, sales), Personnel consultants. Volkskas (Now ABSA) : 1982 – 1984

Senior Check Clerk : Credit card Division : 6 x subordinates; Foreign Exchange; Ledgers, Waste

Armscor : 1979 – 1981

Senior Microfilm Technician - Alf Yssel – 083-***-**** All functions related to microfilming: filming, processing, Film copying, diazos & positives. Quality control. Babyland : 1977 – 1978 Trainee manager : Baby clothing & furniture : Company closed.

National Film Board : 1975 – 1977

Microfilm Technician : As at Armscor : all functions related to Microfilming

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