Summary of Qualifications

Payroll, Accounts Payable and Receivable

Clerical & Administrative Skills

Time Management Skills

Record Maintenance

Data Entry

Managerial Experience

Supervisory Experience

Inventory Control & Stocking

Team Oriented

Order Processing

Basic Computer Skills

Programs: EMagnus, Intranet, Internet, Word, Excel, Microsoft Outlook, IGuard,

Lotus Notes, Edge, Status Mart, AS400, FedEx.com Shipping Manager,

UPS Campus Ship & Carousel input

2015-2016 Adcomm Navarre, FL

Order Processing

● Answer incoming calls from Lead/Sales Reps to take order, provide disclosures to the client.

● Use questioning and listening skills that support effective telephone communication and verification.

● Understand the impact of attitude in handling calls professionally

● Effectively deal with job stress, angry callers, and upset customers

● Use the most appropriate way to communicate with different behavior types on the telephone.

● Apply the elements of building positive rapport with different types of customers over the phone.

● Apply the proper telephone etiquette to satisfy various customer situations.

● Apply appropriate actions to effectively control a telephone call.

● Identify voice skills and how to enhance a good telephone presentation.

2014-2015 Winn-Dixie Milton, FL

Cashier

Pricing Associate

2011 –2013 RCG Global Services (Temp to Hire @) Global E Telecom Fort Walton Beach, FL

Shipping/Receiving Clerk

Solve practical problems

Prepare and distribute deliveries In/Out

Streamlined Shipping Office

Prepare, weigh, calculate postage

Complete shipments in accordance with daily deadlines

Supply Ordering

Data Entry

Update, record and maintain files

Fleshing ISO files

Scanning EFT checks

Inputting EFT Faxes

Inputting EFT Check Images

EFT call requests and fax requests

Moderate complex physical & Clerical tasks

Verify shipping records and correct packaging and labeling

2005 – 2010 Choices Buckeye Lake, OH

Healthcare Services

Personal and domestic services

Housekeeping/Cleaning

Assisted with basic medical needs and requirements

2010 - 2010 U.S. Dept of Commerce Economics and Statistics Administration Newark, OH

Human Resource Clerk

Payroll for approximately 1500 employees

Personnel files and administrative records

2009 - 2009 Bear Creek Corporation Hebron, Ohio

Doc's Operator (Seasonal Position)

Key coding shipping identification key codes for transport

Loading and unloading pallets and trucks

Light assembly

2009- 200 9 CBS Personnel/StaffMark Hebron, Ohio

Mail Sorter

Sort out of bins for postal zip code delivery

Strapping bundles

2008 – 2008 Bear Creek Corporation Hebron, Ohio

Doc's Operator (Seasonal Position)

Key coding shipping identification key codes for transport

Loading and unloading pallets and trucks

Light assembly

2006-2006 Bear Creek Corporation Hebron, Ohio

Sales and Customer Service (Seasonal Position)

Building sales within the customer catalog call center

Meeting weekly sales goals and objectives

Providing customer service; zoning, tax, shipping/handling questions

2005-2006 Rite Rug Columbus, Ohio

Sales Office Support

Post sales, process sales, offer customer support & service

Running sales reports, transactions, cash, Visa, MC, Discover, American Express RFMS reports

Pricing inventory, created schematic of floor plan for easy updates

Calendar spreadsheets for visual booked installations

Basic clerical

2005-2006 LEADS Community Action Agency Hebron, Ohio

Apartment Manager (Part-time)

Administers and maintains all phases of 48 units

Renting apartments, collecting rent

Community maintenance, resident relations and resolving resident issue

Education

Beechcroft High School Diploma

Columbus State Community College Refresher Courses

Medical and Dental Career Institute 3 Quarters

References Available Upon Request

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