Help Desk Technical Support

BRANDON DONIVAN

West Valley City, Utah ***** 801-***-**** acs9wr@r.postjobfree.com

SUMMARY

Technical support agent with over 6 years of experience providing, thorough and skillful support to Admins and clients. Over 10 years’ experience of over the phone Customer support.

SKILLS

A+

Microsoft Exchange 2007 - 2013

Microsoft Office 2007 - 2013

Lotus Notes

Android & iOS Device Support

Basic SQL

Basic Active Directory

Accounting AP/AR

10 key

Networking

Windows XP – 7

Good Technology

EXPERIENCE

11/2016 – 12/2016

Temp Help Desk, Tek Systems

Worked with users face to face

Configured user’s new laptop according to company standards

Migrated users data from old computer to new laptop

Setup users e-mail and software on new laptop

Resolved issues with new laptop

Assisted local help desk agent with duties

6/2015 - 09/2015

Temp Help Desk, Robert Half Technology

Setup MFP printers to network.

Setup scan to e-mail and folder on network printer

Setup personal printers

Worked with users over the phone and face to face

Worked with internet service provider to fix branch outages.

Setup desktops and laptops for new employee use

verified users & reset AD password

Reset IHM password

Help user resolve VPN issues

Helped user resolve Microsoft Outlook issues

Fixed Microsoft office issues.

Fixed Operating system issues

02/2014 – 03/2015

Technical Support, R Systems

Support admins with Good technology products: Good for Enterprise, Good Dynamics, and Good Works. (Mobile Management solutions)

Support admins troubleshoot users devices/ Good applications

Helped admins setup the Good server software in their environment.

Help admins setup and backup SQL databases.

Resolve admins problems over the phone and e-mail.

Researching and reproducing admins issues.

Collaborating with colleagues to resolve issues

Create and managed client tickets

04/2010 – 02/2014

Help Desk, Unisys

Computer hardware and software support

Resolve clients problems over the phone, e-mails, and communicator

Support Microsoft products: Office, Outlook, Lync

Supported IBM Lotus notes

Create and managed client tickets

EDUCATION

2002

High School Diploma, Cyprus

2008

Accounting, SLCC College

REFRANCES

Luis Garcia

Previous Supervisor- 801-***-****

Lance Thompson

Co-worker/ friend- 801-***-****

Josh Westerfield

Co-worker/ friend- 801-***-****

Nathan Bertrand

Co-worker/ friend - 801-***-****

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