Quality Assurance Professional

Pedro Gonzales Jr.

** ***** ***** **** ********, Al 36207 256-***-**** **********@*****..***

EXPERIENCED QUALITY ASSURANCE PROFESSIONAL

PROFILE

Meticulous and experienced Quality Assurance professional with 20+ years of proven success in implementation and management of quality standards programs. Hands-on manager, with strong ability to direct programs, reducing deficits and improving efficiencies and performance. Excellent analytical skills, capable of bringing a critical eye to programs in order to mitigate risks and resolve issues quickly and efficiently. Experienced with developing performance metrics and managing team performance to standard, as well as reporting out to senior personnel. Excellent leadership, communication and time management skills in a results driven environment.

KEY SKILLS & STRENGTHS

Project management

Employee training

Reporting & presentation

Quality inspection

Performance measurement

Issue resolution

Resource management

Safety monitoring

Team building

Product knowledge

Repair analysis

Process improvement

TECHNICAL SKILLS

Proficient in Microsoft Word, Excel, PowerPoint

PROFESSIONAL EXPERIENCE

Honda of Alabama Lincoln, Al 2002 – 2015

Lead Team Manager 2013 – 2015

Co-managed employee performance on vehicle quality department production line

Oversaw Vehicle Quality department of two team managers, six team coordinators and 100 associates

Trained managers & educated teams on upcoming events and new model changes

Instrumental in the development of the department business plan

Implemented inspection characteristic changes to improve teams’ inspection flow.

Conducted daily audits to ensure team judgment was consistent and provide results to teams

Reported month end performance metrics to department leadership

Monitored monthly budget and overtime lists

Monitored Associate performance and training to ensure ability to perform quality inspector duties

Quality Team Manager 2010 – 2013

Managed performance of two quality team coordinators and 48 associates

Ensured consistent performance practices by associates within the vehicle quality department area

Guaranteed timely verification of time attendance

Reported occurrences of issues & resolutions daily

Debriefed shift to shift teams on outstanding items and path forward activities

Conducted random audits within the team to ensure judgment level consistency

Tracked items as required on a daily basis in the VQ Sharepoint for review

Scheduled inspection specification training for associates

PEDRO GONZALES 256-***-****

Vehicle Quality Team Coordinator 2007 – 2010

Responsible for the daily operations of Vehicle Quality production

Enforced the Standard operating procedures within the team

Performed Associate quality audits to ensure consistency in judgement levels

Promoted company safety and security best practices

Ensured daily plant/department targets are met

Vehicle Quality Line – Off Associate 2004 - 2007

Evaluated and provided feedback on quality condition of units coming off line

Performed quality inspection on 1st unit of every model to ensure no discrepancies

Supported quality checks on units to identify potential discrepancies based on operational standards

Supported other departments with quality checks on unfinished products that were deemed unsatisfactory

Vehicle Quality Inspector 2002 – 2004

Trained to perform all processes in a timely manner

Inspected and made decisions on shipping units to customers satisfaction

Reported all safety violations

United States Army

Sergeant E-5 - Discharged Honorably 1982 - 1992

CAREER & PROFESSIONAL DEVELOPMENT

Professional Leadership Development 1984

Advanced Professional Leadership Development 1992

Intermediate Excel 2007 Training 2007

Advanced Excel 2007 Training 2007

Problem Solving & Decision Making Workshop 2007

7 Habits of Highly effective people 2012

Time Management 2013

Presentation Advantage 2015

Education

Bachelor of Science, Biblical Studies North Carolina College of Theology

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