Customer Service High School

Melinda Goddard

Saxton, PA *****

*******.*****.**@*****.*** - 330-***-****. 814-***-****

Private

Really eager to obtain the best goal for me. I feel that I would be a good asset to your company and would love to learn new things so i can get further in life.

Core Strengths

• Excellent fast typing

• Strong organizational skills

• Conflict resolution

• Creative problem solver

• Listening skills

• Excellent communication skills

• MS Windows proficient

• Strong client relations

• Energetic work attitude

• Fast learner

• pays attention to detail

• data entry

• salesman

• Customer service

• Credit card processing

• Telecommunication skills

• Multi-line phone usage

• Telephone inquiries

• cpr/first aide certified

• multitasking

Desired Job Type:Full-time

Authorized to work in the US for any employer

Work Experience

Med Tech / resident assistant

Elmcroft Senior Living - Altoona, PA

July 2015 to Present

Compassionate, energetic, and friendly professional with 1.5 years experience in creating home-like environment for residents while ensuring their safety. Track record of meeting residents individual physical, medical, and dietary needs. In-depth knowledge of resident care principles and practices.

• well versed in providing assistance with ADLS

•Able to carry out duties in keeping with HIPAA.

Guidelines

•Adept at assisting residents with Dailey.

medication

SELECTED ACHIEVEMENTS

•Handled mutiple tasks simultaneously under strict

deadlines

•Efficiently managed tricky issues while

maintaining discretion

• Attended to the personal care needs of residents

in a timely manner

• continually monitored the safety and well-being

of residents

• clean common areas, engaged and vacant

apartments

• Work with team members and assist them to

perform tasks and meet planned timelines

• Managed record of residents medication

SPECIAL SKILLS

• Excellent written and verbal communication and

interpersonal skills

•Demonstrated expertise in general housekeeping.

Tasks

• Flexible and adjustable

• Attention to detail

Med tech nurse

Blair chalet - Hollidaysburg, PA

February 2015 to July 2015

Responsibilities

Take care of residents at a personal care home assist them to the bathroom, to dining room . Pass out there food assist in giving them showers. And pass out there medicine.

Accomplishments

The residents taught me to be patient and realize that they all need help. Love helping people!

Housekeeper

courtyard by marriott - Altoona, PA

October 2013 to January 2015

Responsibilities

cleaning rooms at the hotel and folding laundry I work well individual and with a team. I pride myself on how quickly I learn hands on and I love cleaning.

Skills Used

Im on my feet all day everyday pushing and lifting and just making sure the hotel is presentable and clean for the guest

Customer Service

morning journal - Lisbon, OH

August 2008 to July 2013

I have been in customer service industry for the past four years. My recent experience has been handling incoming calls for three local news papers. Taking complaints,handling payments,and calling out misses to the carriers. I did that for the first three years I was there my last year my supervisor moved me to the position of customer service/production. Which involved any messages we had to the carrier from customers or for customers,any temp stops they had,any new starts,and restarts ect. I ran through our computer system everyday to make sure all the information was on reports and those reports were the first thing the carriers had seen before starting there routes. By doing these two postions i formed customer relationships, I wanted to make sure they were happy and satisfied and know they can count on me to fix there problem by time they got off the phone and did not have to call in the next day with the same complaint I worked really hard to make customers happy and further the subscription.

Toddler/Infant Teacher

Argabrite Educare - East Liverpool, OH

October 2007 to February 2008

Took care of the infant children which consists of changing them, feeding them, and bathing them.

Took care of the toddlers which consists of reading, writing, playing and respecting others.

Cook/Cleaner

Cherished Childeren - Lisbon, OH

October 2006 to May 2007

Cleaned the residence while children had play time outside or napped. Cooked Breakfast, Lunch and Dinner and cleaned up afterwards.

Education

diploma in general

Sr High School - Lisbon, OH

June 2008

Certifications

CPR certified

Med Tech

First Aid

Contact this candidate