PROFESSIONAL PROFILE

A dedicated and conscientious professional with an exceptional eye for detail and a passion for quality. Adept at communicating on all levels with all departments regardless of technical expertise. An intelligent and perceptive problem solver, focused and self- motivated, collaborates easily and effectively with colleagues to achieve the best overall results within given deadlines. Extensive experience in financial sector involving supporting and testing client server and web based applications to assure complete reliability. Expert in analysing and evaluating business requirements and implementing innovative systems to maximise efficiency and productivity. Rises to a challenge with positivity and enthusiasm and is always ready to learn something new.

KEY SKILLS

Project Management

Project Management Life Cycle

Software Development Life Cycle (SDLC)

Policy & Procedure Development

Process Management

Incident Management

Problem Management

QA Process

Test plan

Test cases/Test scripts

Test Execution

Test Strategy

System Testing

Integration Testing

Regression Testing

Functional Testing

Test Acceptance Testing (UAT)

Smoke Testing

Defect Life Cycle

Software

Windows 2000/XP/Vista/7

Word/Excel/PowerPoint

Access/Outlook

Visio/Project

SpendMap

WorldServer/ Idiom

AS400

Sage CRM

Microsoft CRM

LotusNotes

iCorp

Clarity

Borland C++

JIRA

AQT

ODBC

Adobe Acrobat

HP Quality Centre(HP QC)

ECM

SharePoint

Crystal Reports

Moxie

Tableau

HP Service Manager

Programming Languages

C++

Java

MATLAB

SQL

Oracle

Sybase

UML

PROFESSIONAL EXPERIENCE

Business Systems Analyst, (Mar. 2014 – Oct. 2015)

Independent Electricity System Operator (IESO) – Formerly: Ontario Power Authority (OPA), Toronto, ON

Industry: Electricity Generation Located: Toronto Employee: 500-700

Provided support internal and vendor developed application: Microsoft CRM.

Helped organize the application and application support team.

Managed, tracked, reviewed, lead and approved the application developed by vendor, and all deliverables to the incident and project.

Supervised vendor performance and managed the day to day operations with vendors.

Gathered business requirements from users and senior management, created requirement document, liaised with the Project Manager, internal and vendor development team to complete the implementation.

Maintained Request for change when adjusting and implementing process changes.

Identified gaps in requirements and suggested solutions and recommended technical or functional enhancements

Developed vender incident management process and made recommendations to management to meet goal.

Prepare scenarios, test strategies, test plan, test cases referring to business requirements and performed Quality Assurance testing (QA) or UAT.

Performed smoke, functional, system, and regression testing and execute tests as documented in the test cases.

Assisted in the development of technical documentation and training materials and designed process workflows (Visio).

Defined and managed requirements and allocations, monitor and improve quality(GAP analyis), and ensure best practice for the Application Services functions.

Provided direction, feedback and training to junior staff.

Product Specialist/QA Analyst, (Sep. 2013 – Mar. 2014)

CITCO, Toronto, ON

Industry: Financial Services (Hedge Fund) Located: World Wide Employee: 4000-5000

Test end to end functional logic of the newly build of application and enhancements (UAT, Quality Assurance Testing (QA ): Citcoonline - external portal for presentation of reporting and statements to fund managers, investors and agent

Prepare scenarios, test strategies, test plan, test cases referring to business requirements.

Perform functional, system, and regression testing.

Complete smoke test after a new release.

Execute tests as documented in the test cases (HP QC).

Test the transaction data in order to ensure that all the transactions retrieved functionally correct results.

Prepare data for specific scenario tests.

Validate database updates and changes using SQL queries.

Prioritize bugs, re-tested and closed bug fixes (defect management), and kept a clear records of all bug identified (HP QC).

Log bugs, raise problem ticket in JIRA and work with Developers and Business Analyst in resolving them.

Support vendor application: Moxie - Email management software for Investor Relations (IR) Department

Application Support Analyst, (Sep. 2011 – Aug.2013)

CITCO, Toronto, ON

Industry: Financial Services (Hedge Fund) Located: World Wide Employee: 4000-5000

Support internal developed financial applications: Citcoonline, ECM, PDS, AXI (Aexeo Investor), Reporting and Reconciler application and maintain more than thirty Hedge fund Investor operations and fund accounting application (.Net, Java).

Manage incident, resolution, and keep track of risk application issues using the ticketing system.

Respond to questions from internal and external business customers.

Manage issues, liaising with the required development, external vendor, and support teams globally.

Communicate and escalate issues between the business and team members to ensure issues are handled properly.

Troubleshoot and isolate on-line problems effectively and efficiently and develop work around solutions where possible and provide prompt response to business to meet their SLA.

Liaises between development and business teams to improve the quality of the system and its applications.

Investigate data issue using SQL queries.

Create change order (CO) and get approval from change management for configuration changes and data updates.

Generate business requirement documentation for new enhancement.

Prepare scenarios, test plan, test cases, and test scripts referring to business requirements.

Perform application testing and production release.

Complete smoke test after a system outage to ensure basic functionalities are working properly.

Analyse production issues and recreate them in UAT and QA environment.

Created test scripts and performed Quality Assurance Testing (QA).

Execute tests as documented in the test case (HP Quality Centre).

Log bugs/defects, raise problem ticket in JIRA and work with Developers in resolving them.

Update systems and knowledge base documents for support efficiencies.

Execute and monitor the daily systems health verification processes.

Application Support Analyst/QA Analyst, (June. 2008 – Sep. 2011)

CAP REIT, Toronto, ON

Industry: Property Management Located: Canada Wide Employee: 500-600

Provided support for financial application: SpendMap (AP, Purchasing-.Net), AS400

Gathered business requirements (Use Case) from users and senior management, created requirement document, liaised with the development team, and completed the implementation (JAD Sessions).

Liaised between business, vendors, and IT in order to document, test and train business processes and system functionalities.

Responded to questions from internal staff and logged incoming requests to daily questions and problems and explains procedures.

Collaborated with colleagues to determine viable options for solutions and follows through until the issues were resolved.

Tested implemented programs or processes changes.

Prioritized bugs and re-tested defects fixes.

Prepared scenarios, test strategies and test cases referring to business requirements and performed Quality Assurance Testing (QA)

Created test scripts and performed User Acceptance Testing (UAT).

Carried out regression and functional test.

Assisted in the development of manuals, procedures and training materials.

Participated in business projects as needed.

Managed and coordinated special projects.

Designed business workflows/flowcharts, data flow diagrams and use cases using Visio.

Worked on a major transformation project, redesigned processes, and reformatted the organization chart.

Tested various application controls and access rights, reviews for compliance department.

Performed ad hoc tasks for compliance department, such as IT General Control (ITGC - Audit).

Performed needs analysis on assigned business processes in order to recommend areas requiring attention.

Business Systems Analyst, (Sep. 2006 – June. 2008)

All Languages Ltd., Toronto, ON

Industry: Translation and Interpreting Located: Toronto Employee: 30-50

Gathered business requirements from users, created requirement document(Use Case), liaised with the development team, and completed the implementation (JAD Sessions).

Provided support to the development of Sage Customer Relationship Management Application (CRM).

Carried out testing activates related to projects ensuring all deliverables and release to specification and high quality

Identified how testing for the project will be conducted and prepared scenarios and test cases referring to business requirements within the agreed scope.

Generated the test plans, test cases and test scripts.

Prioritized bugs and re-tested bug fixes.

Logged bugs/defects, keeping clear records of all bugs identified and worked with developers in resolving them.

Performed regression testing and user acceptance testing (UAT).

Became a user expert on how the products work, gaining an understanding of the strengths and weaknesses.

Learned and customized new software to fulfil company needs.

Managed and coordinated special projects and ensured the projects are on track.

Planned and designed business workflows using MS Visio.

Refined Order/Quote entry processes.

Responded and logged incoming requests to daily questions and problems.

Provided systems training to users in groups and individually to ensure compliance.

Assisted in the development of manuals, procedures and training materials.

Contacted technical supports for various software, created tickets, and made changes based on test results.

Researched for new software.

Installed software and helped on-site staff with computer systems.

EDUCATION

Project Management with Honours,

Centennial College, Toronto, ON (Sep. 2009 – Apr. 2011)

Software Quality Assurance (QA) Tester,

Canadian Technology College, Toronto, ON (Oct. 2007 – Dec. 2007)

Bachelor of Engineering, Major in Computer Systems and Minor in Mathematics

Carleton University, Ottawa, ON (Sep. 2001 – June. 2006)

CERTIFICATIONS

Project Management Professional (PMP) Certified - Project Management Institute (PMI), 2015

Information Technology Infrastructure Library (ITIL) Foundation Certificate in IT Service Management

International Software Testing Qualifications Board (ISTQB) Certified Tester, Foundation Level (CTFL) - CSTB

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