Accounting, Payroll, Computer Support, Customer Srv, Reconciliation

BEVERLY MCBRAYER CPP,PHR

**** ****** *** *******, *** 1916

Buford, Georgia 30518

678-***-**** cell

Skills: AutoPay/MainFrame, (Benefit Accruals, Special Calculations, PLD, GL, OOS Payrolls, AutoPay Editing Processes), Payroll Processing, Adjustmate, Management Reports, NetSecure, iPay, iReports, PayForce, EV4, EV5, PCPW, ADP Resource, Dealer Services Processes and Procedures, EZLabor Manager, eTime, TotalPay, Worker’s Compensation

TRONCALLI CHRYSLER/DODGE/JEEP/SUBARU

(2014- PRESENT)

Receptionist

ADP RESOURCE - Alpharetta, Georgia

(2008-2015)

Implementation Project Manager

Track all implementation processes and transitions to the Resource product through completion which included 401K, COBRA, POP, Worker’s Compensation, TotalPay Card, EZLabor Manager, keeping shareholders updated and building relationships between divisions of ADP and our clients to ensure the complete satisfaction with our services and opportunities with ADP as a whole. With the many changes in ADP, it was assisting with improving processes. I was the top producer and received the most 100 surveys from our clients.

ADP EMPLOYER SERVICES DIVISION – Atlanta, Georgia

(2002-2008)

Solution center Consultant III

Managing and monitoring of specific client's payroll processing. Maintain client special calculations, management reports and general ledger setups and processing. Delivering quality client support and maintained top ratings on the client quality surveys. I was one of the top performers and received the most Client Satisfaction 100 surveys. Answer the phones as TierI of customer support for the clients assigned to our team and handle all of my client assigned clients and their many changes or concerns. Promote and implement numerous ADP products to clients to insure the success and profitability of ADP as a service provider. Assist other associates to share product knowledge for continued client satisfaction ratings for our team. I encouraged my clients to be the Pilot clients for multiple ADP initiatives. I was the SME ( Subject Matter Expert) in multiple areas, special calculations, working with PMF, the internet products, editing the GL and Management Reports. Prepare and present year-end onsite meetings to my clients so that they are better prepared for year-end processing for my clients. I was very good to assist with difficult clients in order to turn them around. Mentoring and Training clients and new associates was a big part of my growth.

ADP DEALER SERVICES DIVISION – Alpharetta, Georgia

(2001 to 2002)

Client Service Representative IV

Assist clients and associates with difficult troubleshooting and problem-solving to insure the client has a timely resolution on all issues reported. Assist associates with troubleshooting techniques and ideas based on experience and documentation available. Assist in training and mentoring new associates to improve their knowledge and abilities. Work with difficult clients to resolve their issues and insure their satisfaction with the ADP products and services. Assist other associates with the managing and maintaining of their workload to reduce escalation and work in process.

ADP DEALER SERVICES DIVISION – Alpharetta, Georgia

(1999 to 2001)

Client Service Representative III

Assist clients with the resolution of computer hardware, application software and manufacturer communications. Communications involved dial-up or LAN/WAN networking issues with client PC's and servers. Applications supported were accounting, payroll, parts, service and F&I. Manage and maintain detailed project logs to insure speedy troubleshooting and timely resolutions to all reported issues. Insure client retention by providing quality customer service.

ADP DEALER SERVICES DIVISION - Atlanta, Georgia

(1996 to 1998)

Account Representative

Client on-site training and instruction to enter their setup information and implement applications purchased by the client.. Assisted with troubleshooting and resolving issues during the setup and implementation period. Assisted the client with the identification of work procedure differences and processes to help insure their success in accomplishing their tasks. The applications included payroll,accounting,functions finance and insurance functions and manufacturer communications.

ADP DEALER SERVICES DIVISION – Atlanta, Georgia

(1994 to 1996)

Client Service Representative

Answered the phone to analysis and resolve client issues with computer hardware, software, and communications. Give client instruction and training when needed. Build relationships through quality customer service techniques. Organize and manage my workload for efficient, effective, and speedy troubleshooting and resolutions of all issues.

EDUCATION

Kennesaw State University - Marietta, Georgia

Project Management Certificate

KENNESAW COLLEGE - Marietta, Georgia

Associates in Computer Science

Chattahooche Technical Institute - Marietta, Georgia

Diploma in Data Processing

Chubb Technical Institute - Alpharetta, Georgia

Diploma in Network Engineering,

CERTIFICATIONS:

CPP

APA Leadership Certificate

PHR

Project Manager Certificate from Kennesaw College

MEMBERSHIPS

• APA Member – Atlanta Chapter

• Disaster Relief Voluteer

• PMI Member - Atlanta Chapter

-Most Valuable Person Award

December, 2011

June, 2012

March, 2012

-100 Quality Surveys each Quarter, prior to moving to NPS.

-Working with APA to teach "Money Matters" to the High School Students

Contact this candidate