Customer Service Technician

ALEJANDRO CRUZ ROXAS

** *. ****** **.***** * Brgy.Martirez Del 96

Tel No. 8665062 Mobile No. 091********

**********@*****.***

OBJECTIVE:

To be able to apply the skills I have acquired, and use them for further self-advancement. Looking or getting involved with a company that can offer upward mobility to those employees that prove value by hard work, diligent, effort and contribute to the growth of the company.

EXPERIENCE:

SILVERBACK ASP, Bel-Air Makati City

Technical Support / VOIP Technician

May 2005 – September 2012

Installing and configuring computer hardware operating systems and applications;

Monitoring and maintaining computer systems and networks;

Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware or software faults;

Replacing parts as required;

Providing support, including procedural documentation and relevant reports;

Responding within agreed time limits to call-outs;

Working continuously on a task until completion (or referral to third parties, if appropriate);

Prioritizing and managing many open cases at one time;

Rapidly establishing a good working relationship with customers and other professionals,

Conducting electrical safety checks on computer equipment

DAEBO MANILA TRADING CORP, Poblacion, Makati City

Computer Technician / Printer Technician

January 2001 – October 2004

Troubleshoot Computer Hardware and Install Computer Software (Company and Client)

Provide technical support to office personnel and other customer

Response client inquiries, suggestions and complain

Refill print cartridges and toner

Diagnose printer problem and prepare report for the client

SPI INCORPORATED, Cainta Rizal

Head Technician

July 2000 – December 2001

Provide training and seminars to newly hired technicians

Troubleshoot and diagnose computer problems

Distribute IT workload to other technician to address the concern properly

Provide effective customer service at all times

Response client inquiries, suggestions and complain

Upgrading existing hardware and software

Visiting home users to set up their PCs or fix faulty equipment

Testing systems to make sure that they are working properly

Servicing printers, scanners and other office equipment (known as peripherals)

Preparing cost estimates for new installations

EDUCATION:

PATEROS TECHNOLOGICAL COLLEGE, Pateros Metro Manila Computer Technician, 2002

SOUTHERN RIZAL INSTITUTE, Pateros Metro Manila,

DR. ARTEMIO E. NATIVIDAD ELEM. SCHOOL, Ususan, Taguig City

PERSONAL INFORMATION:

Date of Birth : November 24, 1980

Place of Birth : Taguig City

Citizenship : Filipino

Civil Status : Married

Height : 5’5

Language : English, Tagalog

COMPUTER SKILLS:

Expertise in installation of various software and operating systems, Windows

Expertise in the usage of Microsoft Office tools namely Office 2000, Office Xp, Office 2003, Office 2007 and Office 2010

Expertise in installation of Hardware Peripherals

Expertise in Computer Networking (Local Area Network and Wide Area Network)

Expert using search engine tools and Internet

Expertise in Computer Troubleshooting

REFERENCE:

Available upon request

Contact this candidate