Objective

Executive assistant position allowing for demonstrated organization, customer service, communication, and project management skills proven by 16 years of successful results oriented experience.

Profile

Motivated, personable business professional with progressively responsible management positions. And a successful 16-year track record of excellence in service to the public. Talent for quickly mastering technology – complete Microsoft Office Suite software – internet research and accounting specialized software. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent company guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management

Report Preparation

Written Correspondence

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Call Center

Cashier / Retail Experience

Janitorial Services

Professional Experience

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

o Changed video surveillance equipment and secured backups.

o Balanced and transmitted all in-house credit card transactions.

o Processed third party registrations (online, travel agent, etc.)

o Performed system reboots and backup, daily.

o Presented daily operations reports to management

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversaw front-office operations and provided impeccable customer service:

o Created Excel template to capture all hotel guest emails in central location.

o Managed multi-lined phone system and redirected all incoming to appropriate dept.

o Kept a 20% overall booking percentage in a call center environment.

o Provided general office support for operations and guests, (copies, fax, mail, appointments).

o Managed group reservations (rates, accommodations, registration).

Developed and implemented in-house marketing plan for business:

o Assisted with creating strategic advertisement plan for restaurant venue.

o Created special promotions, wrote/designed print and outdoor advertising/social media outreach.

o Served as Night Auditor to ensure consistency in customer relations standards.

Professional Experience, continued

ABC MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations of national hotel chain:

o Trained all new front desk agents

o Balanced and transmitted all in-house accounts and credit card transactions.

o Performed system reboot and backup functions.

o Printed all third party registrations

o Ensured Facility maintenance was in working order and supervised staff to address guest concerns

.

Employment History

CLARITY INSIGHT SOLUTIONS – Pacific Grove, CA

Receptionist – 5/2015 to Present

LEE’S GARDEN – Marina, CA

Busser – 06/2014 to 03/2015

ASTON MARKETING GROUP – Torrance, CA

Sales Associate – 11/2012 to 4/2014

THE NORMANDY HOTEL – Washington, DC

Front Desk Supervisor – 3/2007 to 9/2012

BEST WESTERN IWO JIMA – Rosslyn, VA

Sales Manager – 04/2004 to 01/2007

COMFORT INN BALLSTON – Arlington, VA

Assistant Manager/Supervisor– 5/2001 to 3/2004

U.S. MARINE CORP. – Beuford, SC

Airport Firefighter – 2/1997 to 12/2001

Education

USMC, Honorable Discharge – Beuford, SC

Certification: Firefighter I&II, Hazmat I&II, CPR

WASHINGTON – LEE HIGH SCHOOL, Diploma – Arlington, VA

Volunteer Work: Veterans Resource Center / Receptionist – Monterey, CA

Contact this candidate