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Customer Service Medical

Location:
Allendale Charter Township, MI
Posted:
January 25, 2016

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Resume:

Rita Ann Umlor

*** ******* ****** *** *

Coopersville, MI 49404

616-***-****

acs9b1@r.postjobfree.com

OBJECTIVE

To obtain a full time permanent position with an established and stable company where I may use the skills I have gained through my work experiences and education.

SUMMARY

I am a highly motivated team player as well as independent and reliable self-starter with strong initiative and integrity. To achieve goals I am willing and able to handle diverse office responsibilities with supervisors, clients, and self while exhibiting a keen attention to deadlines, details and priorities. My professional attitude and highly organized personality makes me very versatile and efficient. I have Strong clinical & clerical skills, computer skills, and am a quick learner.

EDUCATION

Everest Institute of Grand Rapids

Medical Assisting Diploma April 23, 2009

Gained valuable knowledge of what is expected of a medical assistant. Excellent clinical skills: injections, phlebotomy, EKG’s, vitals, urinalysis, and capillary puncture, etc. Computer knowledge, Medisoft, Microsoft Excel & Word, Medical Transcription, basic insurance billing, CPT coding, and ICD-9 coding.

Michigan Community Blood Centers: Internship completed April 23, 2009

WORK HISTORY

2009– 2015 Medical Assistant/ Front Office

Various Offices

Kremer PC. - Temp Job 18 weeks (March 24- July 2015) covering for Maternity Leave . Responsibilities included entering data into charts, basic office cleaning, opening/closing office, some medical billing, ordering medical supplies, checking patients in/ out, medical records release, chart prep, filing/pulling charts, paperwork, answering phones, retrieving voicemail, scheduling, transcription, faxing/mailing provider correspondences

Randall Street Medical - Temporary Position for 4 months (November 2014 - March 13, 2015) Responsibilities included Clinical and Clerical work, phlebotomy, vitals, capillary puncture,, injections, urinalysis, throat cultures, EKGs, entering lab slips, entering data into charts, pulling up scans/x-rays/reports, working hand-in-hand with providers, prescriptions, patient focus, stocking samples and rooms, rooming patients, basic room cleaning, opening/closing office, checking patients in/ out, medical records release, chart prep, filing/pulling charts, paperwork, answering phones, retrieving voicemail, scheduling, faxing/mailing provider correspondences-lab slips- etc.

Medical Weight Loss Clinic- November 2013 -November 2014 Responsibilities included travel, sales, patient focus, phlebotomy, vitals, injections, urinalysis, EKGs, writing up lab slips/ entering lab slips, creating action plans, teaching patient health education, entering data into charts, working hand-in-hand with providers, prescriptions, stocking rooms, rooming patients, basic room cleaning, opening/closing office, training, ordering medical supplies, medical records release, chart prep, filing/pulling charts, paperwork, answering phones, retrieving voicemail, scheduling, faxing/mailing provider correspondences-lab slips- etc.

West Michigan Heart Holland - July 2013 - November 2013 (Hired in after temping with DMS) Responsibilities included patient focus, phlebotomy, vitals, urinalysis, throat cultures, EKGs, heart monitor applying and downloading, writing up lab slips/ entering lab slips, teaching patient health education, entering data into charts, pulling up scans/x-rays/reports, working hand-in-hand with providers, prescriptions, stocking samples and rooms, rooming patients, basic room cleaning, opening/closing office, training, chart prep, faxing/mailing provider correspondences

DMS- Placed with Spectrum Health mainly, but filled in at other offices as well - June 2011- July 2013 Responsibilities included resource/float position, travel, patient focus, phlebotomy, medical triage, vitals, capillary puncture, injections, urinalysis, throat cultures, EKGs, heart monitor applying and downloading, writing up lab slips/ entering lab slips, creating action plans, teaching patient health education, entering data into charts, pulling up scans/x-rays/reports, working hand-in-hand with providers, prescriptions, stocking samples and rooms, rooming patients, basic room cleaning, opening/closing office, training, referral coordinator, some medical billing, ordering medical supplies, checking patients in/ out, medical records release, chart prep, filing/pulling charts, paperwork, answering phones, retrieving voicemail, scheduling, transcription, faxing/mailing provider correspondences-lab slips- etc.

This is where I worked in several different office settings because this was a resource position. Some of the office settings that I worked in were: Family Medicine, Internal Medicine, Allergy and Immunology, Diabetes & Endocrinology, Rheumatology, Urology, Psychiatry, Pediatrics, Medical Weight Loss, Diet and Nutrition, and Cardiology.

Grand Rapids Allergy - June 2009 - June 2011 Responsibilities included patient focus, phlebotomy, medical triage, vitals, injections, writing up lab slips/ entering lab slips, creating action plans, teaching patient health education, entering data into charts, working hand-in-hand with providers, prescriptions, stocking samples and rooms, rooming patients, basic room cleaning, opening/closing office, training, referrals, ordering medical supplies, checking patients in/ out, medical records release, chart prep, filing/pulling charts, paperwork, answering phones, retrieving voicemail, scheduling, faxing/mailing provider correspondences-lab slips- etc.

I have worked in several different office settings. Some of the office settings that I worked in were: Family Medicine, Internal Medicine, Allergy and Immunology, Diabetes & Endocrinology, Rheumatology, Urology, Psychiatry, Pediatrics, Medical Weight Loss, Diet and Nutrition, and Cardiology.

2015 – 2015 Temporary Administrative Assistant

Robert Half Staffing- Office Team Wyoming, MI

Placed with Basic ACA team Placed there for 1 month, Responsibilities included Data Entry, Creating Files, Maintaining Spreadsheets.

2006 – 2008 Customer Service/ Receptionist

Coopersville Farm Museum Coopersville, MI 49404

Responsibilities included customer service, receptionist duties, admissions, cleaning, training, opening and closing daily, deposits, and daily paperwork, booking events, setting up and taking down different showcases on a monthly basis.

1999 – 2006 Marketing Manager, Assistant District Manager, Certified Trainer

Olan Mills Portrait Studios, Served @ Multiple Store Locations in Michigan

Responsibilities included photography, training, hiring, conducting meetings, opening and closing stores daily, sales, receptionist duties, acquisitions, travel, and customer service. I acquired extensive knowledge with camera, lights, and photography table.

2003 – 2005 Customer Service Associate/Office Secretary, Receptionist

Stock Building Supply Coopersville, MI 49404

Responsibilities included processing and balancing of daily cash receipts, maintaining accounts payable and accounts receivable and reconciling daily bank activities. Handled counter sales and vendor & customer relations utilizing excellent person-to-person courtesy and phone etiquette. Other varied duties included data entry of inventory, in and out correspondence, writing letters service, training, and cleaning as needed. I have had trusted with access to safe and cash register for business purposes. Lastly I acquired extensive knowledge of doors, windows, lumber, trim, fasteners, etc.

Proficient with computer, data entry, fax machines, 10 key, multi line phone system, voicemail, copy machine, scanner, credit card terminal, check machine, cash register, digital camera.

Proficient use of EMR programs: E-Thomas, Epic Solutions, NextGen, Advanced MD, Centricity Practice Solutions, Rosh, Dr. First, and other EMR’s.

Proficient use of computer programs: Microsoft Word, Excel, Outlook, and Notepad

References Available Upon Request



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