Customer Service Staff
Resume:
Lauren Cabeceira
London, ON
Career Objective
I am seeking the opportunity to take my strong people skills to an environment that pride themselves on putting people first. I am a strong team player, with high standards in team building and customer service and my work experience demonstrates my ability to juggle multiple tasks at once and my hands-on work ethic.
Skills & Abilities
Team leader with a commitment to maintaining an exceptional visitor experience.
Strong and experienced communication skills dealing with a wide range of people.
Hands-on experience with standard office and retail software including Word and Excel in both MAC and Windows environments and POS register system.
Highly organized multi-tasker, with exceptional memory.
Excellent Keyboard and computers skills.
Project Management and Event planning experience
Employment History
Carey’s Bar & Grill Aug 2015 – Current Core Responsibilities: Bartender/Server
Public Relations but greeting and serving customers
Prepare bills and process payments
Lone Star Texas Grill May 2010 – December 2013 Core Responsibilities: Bartender/FOH Certified Trainer / FOH Supervisor
Mix drinks and prepare for serving staff
Monitor customers to ensure they haven’t had too much to drink
Entice and influence purchase of food and upsell
Part of a small certified training crew that opened 3 Lone Star locations
Open and closing restaurant duties including bank deposit preparation and manager logs on service for the evening, Cashed out servers
Manage server table schedule, monitored customer flow and cut staff as required
Deal with customer issues, staff issues and resolved any issues ensuring an excellent customer experience
Work with external suppliers
Planned, organized and managed patio parties
Public relations at Charity Golf Event, Bartended staff parties and offsite tasting promotions
Part-time Receptionist, Pyman Studios, September 2008 to July 2009 Core Responsibilities: Receptionist and office admin staff.
Answered phones and directed them to the appropriate department
Greeted and assisted with inquiries of all high-profile clients in person and the phone after regular business hours. Pyman Studios has clients and run production all hours.
Responded to email or fax inquiries. Managed mail and client traffic, arranged couriers.
Accomplishments
Received a 100% rating from Secret Shopper at Lone Star Oakville in the position of Hostess. First time a Hostess has ever received this rating.
Certified FOH Trainer: Brampton, Belleville and Oakville ongoing training of new staff
Organized Bud and Corona Patio Parties
Education
University of Toronto – Psychology
Blyth Academy – OSSGD – graduated with Honours.
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