Manager Management

DARYL A. WHITTEN

*** ******** ****** ******, **** 44041

********@**********.*** 440-***-****

www.linkedin.com/in/darylwhitten

PROFESSIONAL PROFILE

Operations Oversight Staff and Personnel Management Employee Acquisition

Analytically-minded, integral, problem-solver, with over 13 years of experience in branch personnel executive

administration. Extensive track record of developing and implementing new policies, improving processes, strengthening client relations, recruiting talent, and actively contributing to the growth and development of employees, with a combined 20 years of experience in contract management and employee relations fields. Bilingual speaker (English / Spanish), that thrives in both independent and collaborative work

environments.

CORE COMPETENCIES

Operations Management Problem Resolution Project/Task Management

Conflict Resolution Interpersonal Communications Team Orientation

Finance/ Budget Management Training & Development Counseling & Coaching

Managerial Focus Client & Employee Relations On-boarding/Recruiting

PROFESSIONAL EXPERIENCE

Guardsmark LLC, Independence, Ohio

Manager in Charge 2005 – 2015

*Serviced clients in Northeast Ohio and managed the tasks and actions of six (6) branch staff and 200 + officers.

*Accountable for all administrative operations for Cleveland and Toledo branches; managed branch financial planning, budgeting, cost analysis and forecasting functions. Annual budgets of 3 million.

*Played an instrumental role in the coordination and implementation of the ISO 9000 Series among all accounts operating within assigned territory.

* Refocused standardized policies and operating procedures, as well as training for national accounts.

*Improved level of competency and performance of employees through restructuring of supervisors and

managers.

*Trained and mentored mid-level Managers and Site Supervisors in efficient operating procedures to facilitate a smooth transition from the opening of a new account to its daily management.

*Monitored and enforced compliance with company and client standards, as well as rules and regulations for employees set by Local, State, and Federal government entities.

*All Account Manager responsibilities as outlined below, as well as HR and administrative functions of personnel management.

Account Manager 2001 – 2005

*Managed a staff of nine(9) Supervisors and 100+ employees (security staff) in the surrounding Cleveland and Toledo areas.

*Processed weekly payroll and direct deposits utilizing company’s internal payroll system; achieved goal of decreasing employee overtime hours from 7% under 3%.

*Implemented employee training and career development program; resulted in low turnover rate of officers.

*Turnover rate decreased from 5% to 3%.

*Ensured employees were trained on the following: fire protection, powers of arrest, employee safety, report writing, safe patrolling, defensive driving, diversity, universal precautions, excellence policy, sexual

harassment, tuberculosis, safety awareness, and hazard communication.

*Performed interviewing and hiring of employees; utilizes various employment screening tools including drug screening and background check through local, BCI, and FBI.

*Maintained employee personnel files; adhering to state regulations, process employee benefits, and managed Worker’s Compensation and FMLA claims.

* Ensured employees complied with company and client policies, state regulations; administered employee

disciplinary actions upon consultation from supervisors.

*Liaised between corporate office and clients; managed contract security services for multiple clients, as well as $3M in office revenue yearly.

*Acted as Operations Manager for Guardsmark location by providing recommendations for security at facility.

*Performed audits during inspections; ensuring client security needs were met as well as safety standards were complied with.

* Assisted client in developing new security strategies and programs.

* Assigned employees to appropriate client facilities according to site needs and client standards including

obtaining security clearances, verified employees were able to meet physical, financial, and criminal checks

for clients.

*Managed a DoD cleared government facility with 20+ employees requiring Secret Clearances, including hiring of employees and verifying standards were being met for a top secret facility.

*Helped obtain and maintain TWIC (identification credentials) cards for employees; managed the process for individual application as well as follow through for application process.

*Produced monthly TWIC reports for corporate office; ensured company was up-to-date with U.S. Coast Guard standards.

*Developed broad understanding of union labor agreements and work environments for union locations; able to respond to filed grievances, worked with Supervisors and union workers to ensure cohesiveness within the workplace.

* Assisted Supervisors with training the officers and discipline to ensure fairness.

* Maintained ISO 9001:2008 registration.

*Traveled to numerous sites to complete inspections of employees; averaged four (4) visits per month on each shift.

* Visits allowed verification of employee standards while following up on job knowledge.

Ashtabula County Sheriff’s Office, Jefferson, Ohio

Deputy Sheriff 2000 - 2001

* Exercised responsibility for the enforcement of codified regulations and laws in place within Ashtabula

County.

* Utilized independent judgment in the resolution of conflicts and high-stress situations; maintained a

proficiency in the use of evasive action and tactics.

* Recorded and submitted reports and information regarding transpired events to commanding officer.

*Provided testimony to court officials, answered questions asked by the general public, and contacted complainants or victims of crimes within a reasonable length of time.

Received “Letter of Commendation” for performance.

Enforced Federal and State laws, and County ordinances.

Performed police patrol tours of duty, protected persons and property, and prevented crime.

Complied with all Department Standard Operating Procedures, official orders, and directives.

United States Navy 1989 - 1993

Mess Management Specialist (Third Class Petty Officer) Honorable Discharge

EDUCATION

Bachelor of Arts in Criminal Justice, Kent State University, Kent, Ohio

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