Customer Service Sales
Resume:
ANNAMARA ORAMAS
Mobile: 305-***-****
Mobile: 305-***-****
Email: *.******@*******.***
SUMMARY OF QUALIFICATIONS
High energetic Administrative Professional, self-motivated individual with strong background in logistics, finance, sales, customer service and procurement. Strong communicator and negotiating skills, focused on exceeding expectations. Disciplined and capable of controlling multi-level operations in a confidential & effective manner. Consistently pursuing new challenges to stretch abilities and expand knowledge. Analytical and detail oriented individual who possesses outstanding work ethics. Fast learner, positive attitude, and fully bilingual (English & Spanish).
PROFESSIONAL EXPERIENCE
SAMSUNG ELECTRONICS LATIN AMERICA Doral, FL 4/2010 – 4/2014
HR Generalist
Responsibilities included but were not limited to the following:
* Staff support of 82 employees in Miami and the Caribbean (Trinidad & Tobago, Jamaica & Dominican Republic) for Technology industry. Direct staff supervision of two employees.
* Lead the daily administration of human resources processes as well as recruitment for the following departments: Sales & Distribution, Marketing, Logistics, Supply Chain, Legal, HR, Accounting, Finance & IT for Miami and the Caribbean.
* Managed recruiting, staffing, planning and organizational performance to meet business objectives.
* Processed HR transactions utilizing GHR-Hub; including New Hire Process, Separation Process, HRIS data entry, Benefit Enrollments.
* Provided direction and answers to first level HR related questions from employees and managers in regards to benefits and HR policies.
* Implemented Regional Human Resources programs and policies, including staffing, professional development, classification and compensation, benefits, immigration process, employee relations, health and safety programs at each location respective to its country laws.
* Compared the available workforce with future needs and determined recruitment/selection, training and development, performance management.
* Planned and carried out openings of new offices in Jamaica, Dominican Republic, Trinidad and Tobago’s from finding a building space through opening day (lease agreement, floor plan layout, furniture buying, office supplies, property insurance, medical benefits, recruiting, etc.)
* Reviewed lease agreement contracts, office restructuring and office space expansions. Events planner and Travel arrangements, negotiated corporate rates with hotels and travel agencies.
Logistics Specialist, Marketing Assistan 2010 - 2011
* Handled controlled release of sales orders, ensuring dispatch was completed timely and efficiently.
* Purchased stocks to ensure the processing and production was in a timely manner as to maximize ongoing inventory availability both internally and for customers directly.
* Monitored inbound shipments daily while providing support for fast customs clearance.
* Provided support to forwarders with export documentation and coordination of deliveries.
* Served as Marketing Assistant coordinating between product managers and customers to facilitate the logistics of samples and marketing materials for events, promotions and product launches.
* Collected documents and evidences for payment, forecast & budgets and monthly financial closing.
MAXXIUM TRAVEL RETAIL AMERICAS Miami Lakes, FL 2008 – 2010
Customer Service Coordinator/Key Account Manager
* In charge of order management for Latin America division related to the supply chain activities of demand & supply planning.
* Processed invoicing, collections, reconciled customer accounts and inquiries.
* Coordinated full procurement process cycle from beginning to end.
* Worked closely with marketing department coordinating between brand owners and customers to facilitate the logistics of samples and marketing materials for events & promotions.
* Requested sales forecast from customers; monitored sales reports to assure sales quotas where met and surpassed.
* Controlled monthly depletions reports from customers.
* Purchased office supplies as needed.
UNIVERSAL EXPRESS LOGISTICS Doral, FL 2006 – 2008
Administrative Assistant / Logistics Assistant
* Administered manager’s agenda & prepared Meeting Minutes.
* Travel & Event Coordination
* Provided customer support in air, land and ocean transportation division in addition to track inbound/outbound shipments.
* Supported Finance department by reviewing and reconciling customer and vendor accounts, billing, collections and receivables.
* Initiated and structured process for exporting automobiles to Latin America.
* Processed and maintained applicable documents, power of attorneys, courier contracts, claims, translation of documents.
* Opened accounts with Airlines & Maritime companies and negotiated best rates possible.
* Gathered quotes from different transportation providers determining the best-cost efficient, fast and safest method.
* Prepared and negotiated rates for customers according to export monthly volumes.
* Prepared sales brochures, visited current and new potential customers.
* Established Automated Export System (AES) for Shippers Export Declaration (SED).
* Trained office personnel on Magaya software.
LAN AIRLINES Miami, FL 2004 - 2006
Account Analyst
* Controlled/maintained good status of customers’ and providers’ accounts.
* Analyzed invoices, contracts, data entry and recorded to system SAP.
* Kept excellent level of communication with operations, purchasing and payables department for efficient financial monthly closings.
* Resolved all outstanding accounting issues on weekly reports.
* Organized and prioritized vendors’ invoices to meet payment terms.
* Followed through process receivables and payables.
* Reviewed ground handling, fuel, over flight permits, screening and catering costs.
Network Manager of Logistics Courier Division 1999-2003
* Managed Central and South America network for courier department.
* Negotiated rates with partners for courier and cargo delivery services.
* Reconciled accounts between stations & compared invoices with established contract rates.
* Generated monthly sales and receivables reports.
* Billing Clerk Import-Export Department.
* Kept log of cargo movement, generated weekly reports of airfreight air waybills for billing purposes.
* Crossed trained new station personnel on computer operations system.
EDUCATION / LICENSES / CERTIFICATIONS
MDCC Customs Brokers Test Preparation/Miami, FL 1/2007-3/2007
Certified Hazardous Material Handler/Miami, FL 4/2007
National School of Technology/Miami, FL 8/1993-7/1996
Licensed Cardiovascular Technician
Licensed Phlebotomist
Licensed X-Ray Technician
Hialeah High School/Hialeah, FL 6/1992
COMPUTER SKILLS
Microsoft Office~Magaya –SAP–Peachtree
REFERENCES
Available upon request
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