AMY R. BOWEN

LinkedIn: https://www.linkedin.com/pub/amy-bowen/88/953/49b

330-***-****

acs98h@r.postjobfree.com

Customer Support Specialist:

Experienced and creative customer service professional with nearly 18 years’ experience in the service and retail industries with a heavy focus on relationship building and account management. Proven ability to combine vision, creativity, and business acumen with sales management and business development qualities to tailor solutions to support key accounts and drive sales.

EXPERIENCE

Fifth Third Bank, Ohio

Assistant Mortgage Loan Officer (May 2015-present)

Work on specific tasks assigned by Loan Officer

Ensure files move through processing and closing in a timely manner

Follow up with clients to request missing documentation on the loan

Preliminary research needed on the loan to help determine mortgage eligibility

Any other miscellaneous requirements of the team

Order credit and appraisals and Prepares files for submission to processing

Sr. Customer Service Representative (August 2013-May 2015)

Build rapport with the customer base, greet them by name, be responsive and timely with correspondence and problem resolutions

Perform financial center opening and closing duties, provide cash withdrawal, check signing, and transaction approvals and manage night deposits.

Oversee the teller line, balance ATMs and vaults and process credit card applications.

Customer Service Representative (July 2011-August 2013)

Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals

Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed

Training and developing new and current Customer Service Representatives

Monitoring operations behind the Customer Service Representative line and delegating work

Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up-to-date on all changes

Maintaining up-to-date knowledge of financial center policies, procedures, products and services

Limited Brands, Canton, Ohio (1991-2005)

The Limited, Store Manager (May 2002- October 2005)

Structure, Store Manager (June 2001- May 2002)

The Limited Too, Store Manager (July 1993 - June 2001)

Ensure adherence to all company policies, procedures and guidelines

Assist in meeting payroll targets

Ensure associates receive scheduled breaks and meal periods as directed

Perform opening and closing duties as directed

Perform merchandise flow duties for the sales floor and backroom as directed

Perform POS transactions on designated shifts and execute management functions as directed

Ensure Operational Brand Standards are maintained

The Limited Too, Co-manager (January 1993 - July 1993)

Execute workforce management activities

Drive merchandise flow activities

Ensure branch is fully staffed and scheduled accordingly

Protect store assets

The Limited Too, Assistant Manager (June 1992 - January 1993)

Create and sustain systems that support company goals and initiatives

Support and facilitate team communication

Manage controllable expenses and maintain policies and procedures

Ensure Operational Brand Standards are maintained

The Limited, Sales Associate (August 1991-June 1992)

Support a consistent focus in delivering exceptional client experiences

Remain up-to-date of what is current in the fashion industry

Ensure Client Experience Brand Standards are maintained

Career Achievements

Top sales performer on consistent basis at Limited Brands

Consistent in maintaining perfect 5 in 5/3 Customer Experience scorecard

Top sales performer in region at 5/3 bank

Education

GlenOak High School (1987-1990)

Akron University (1990-1992)

Volunteer

PTA for North Canton Schools

Volunteer Ohio Reads Program

Junior Achievement

Volunteer at YMCA North Canton Branch

Clearmount Walk-A-Thon Fundraiser

StandUp2Cancer

References upon request

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